• Report: #229331
Complaint Review:

Augusta Reservation Systems, Vacation Network

  • Submitted: Mon, January 08, 2007
  • Updated: Mon, August 06, 2007

  • Reported By:Georgetown Texas
Augusta Reservation Systems, Vacation Network
4210 Columbia Rd, Suite 12-A Evans, Georgia U.S.A.

Augusta Reservation Systems, Vacation Network Scam,Rip-Off: Based on false and misleading claims, signed a contract for $6199. They guarantee nothing in return and refuse to refund my money. Evans Georgia, Round Rock Texas


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Using telemarketing, Vacation Network lures prospects to their "one hour presentation" by offerring a free trip/cruise.

By signing a multi-week (22 weeks in our case) vacation package contract they claim to provide one week lodging in a one BR suite for $300-400 per week based on their contracting for lodging on a "wholesale" basis (ala WalMart, per their WebSite). When, in fact, reservation requests are submitted to a 3rd party for processing.

Reservation requests submitted 60-90 days in advance of intended travel must include $89.00 for processing, plus $25.00 per night if considered "Prime Time" which, on review means basically anywhere most people would want to travel.

Other charges included in the "fine print" of the contract - $269.00 annual fee which esculates at 8% per year of contract duration. Failure to pay this fee resulted in cancellation of the contract and loss of our $6199.00.

The Vacation Network office in Round Rock TX was closed in June 2006 without any forwarding contact information or notice to local Texas customers. This occurred about the same time as the Texas Attorney General announced a $64 million award against Sun Country Travel of Dallas, the same type vacation package operation as Vacation Network.

Georgetown, Texas

This report was posted on Ripoff Report on 01/08/2007 10:23 AM and is a permanent record located here: http://www.ripoffreport.com/reports/augusta-reservation-systems-vacation-network/evans-georgia-30809/augusta-reservation-systems-vacation-network-scamrip-off-based-on-false-and-misleading-229331. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee


AUTHOR: Mindy - (U.S.A.)

To begin, Vacation Network, Inc does not "lure" by "offering free trip/cruise". If people would pay attention to the telemarketing call, they are offered a promotional gift for attending a presentation, and are told point blank they do not have to purchase anything, peroid. No purchase necessary.

Once they are in the sales office, they are given a confirmation letter to read, front and back, directing them that all taxes are the responsibility of the participant. Also, every prospective client is told at the beginning of the meeting that they are not required to purchase anything, and at the end of the presentation, they can get up and walk out.

Our contract states that we provide accomodations with resort condominiums, suites or villas for 8 days/ 7 nights, one bedroom(two bedroom on request). Our reservation department works with vendors who offer inventory to them, through this process we are able to obtain accomodations in bulk, and therefore pass savings onto our clients.

There is no "fine print" in our contract. It is all in the same font, and states clearly about the Annual Service Charge and that it may be increased each year. Every client initials right next to this paragraph, indicating they read and understood it. It also states that failure to pay the ASC does result in the loss of privileges.

The contract also states "should clients not use the accommodations allotted by this Agreement during the term of this Agreement due to no act or default by VNI, VNI is not abligated to provide Client(s) with a refund or grant additional accomodations". To Vacation Network, Inc's knowledge, this person has not even tried to utilize the program, just signed a contract and began complaining.

Vacation Network, Inc.'s Round Rock office was closed at our discretion, nothing to do with what was going on with the Attorney General's office. If this person needed to contact Vacation Network, Inc., they have our corporate office number in big bold letters on the front cover the Vacation Planner Booklet.
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