Complaint Review: Aura Youth
Aura Youth Ageless Moisturizer, Aura Youth Enriching Under Eye Serum, Dynamic Skin Solution Agreed to Pay 4.95 and Got Charged Over $200.00 Los Angeles California
Aura Youth Ageless Moisturizer was advertised at aurayouth.net for a payment of $4.95 shipping only and lead to a 2nd product (the eye cream) for another $4.95 shipping, though they both came in one small box. Upon review of my April Credit crad statement I received five charges from initiating payment forshipping these 2 products.
One was called Perfect Skin Wash for $1.99. I did not receive this product and the company included a phone number of 800-817-3570CA. The customer service rep I spoke to my credit card statement about claimed they did not have this product.
The second charge was from Vita Skin Glo for $4.95. This was either for the skin cream or eye cream (not specified) and had a cust. svc. no. of 800-840-4968CA . Later on the same statement I was charged $97.21 for a product I only knew that I was trying out for just a shipping charge.
The third charge was from Dynamic Skin Solution for $4.95. I don't know if this was for the skin or the eye cream. It had a customer Svc. No. of 800-8689-5179. Later on the same statement I had a charge for $92.30 for thia product, and for which I had only expected the $4.95 shipping charge.
Every one of the phone nos. came on with the exact same recording, including Perfect Skin Wash the product they claimed was not theirs.
When I called cust. sbvc. in the belief the 2nd $90+ charges were for additional auto ship products to tell them I did not receive any more products, I was told that this was for the products I originally received; that at time of purchase I had agreed that if I did not call back within 2 weeks of the March 29th purchases I would be charged the full pricefor the products.
All I have from when I made the original purchases is my hand written note on which I would have written that information if I had been aware of it. Instead I have 2 more phone numbers, 800-986-4157 and 800-836-0752 which got me to the same recordings as the phone numbers on my credit card statement...5 different 800 numbers. I also wrote down a web address of email@example.com. When I try to go to this address it just gives me a page of other links and not a website.
There is NO WAY I would have not called to cancel within 14 days if I had been aware of this.
This company, in their many forms is a total ripoff. I paid a total of $201.40 for products I believed would cost me a total of $9.90 at the most.
I will gladly pass on my story if someone goes to the trouble of suing these people.
This report was posted on Ripoff Report on 06/03/2017 01:51 PM and is a permanent record located here: http://www.ripoffreport.com/reports/aura-youth/los-angeles-california/aura-youth-ageless-moisturizer-aura-youth-enriching-under-eye-serum-dynamic-skin-soluti-1376958. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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