AuraVie Skicare No Answer AuraVie Van Nuys California

I had a senior citizen moment and ordered AuraVie for just shipping charges.  This is a month trial program. HA, it is a 10 day program.  They charged my credit card $97.66 without my knowledge.  I was curiouse about this program since nothing about cancelling came in the package or was on the order page.  I had to Google this company to find anything on them.  I called right away and cancelled, did not get to talk to a human.  I sent a e-mail to them not once but twice within minutes to correct and add information to request a return number and find out how to send their product back.  Resent another e-mail today on 2/4/2014 for same info.  As of 11 hours ago still no e-mail.  This is the only way I have to contact them since I am gone during day.  Wonder if I will ever hear from them.  Do Not order unless you want a big bill for nothing.