Report: #892681

Complaint Review: Auravie Skincare

  • Submitted: Mon, June 04, 2012
  • Updated: Mon, June 04, 2012
  • Reported By: Patricia — North Portt Florida United States of America
  • Auravie Skincare
    7900 Gloria Avenue
    Van Nuys, California
    United States of America

Auravie Skincare Orderdered a trial order for $4.95 and they chagred my my credit card for $99.97. Van Nuys, California

*Consumer Comment: You admit it

Show customers why they should trust your business over your competitors...

Ordered a trial order for $4.95 and did not see anything about them continuing shipments.  Fine grey area saying if you did not cancel they would send monthly shipment for $99.97.  Was in hospital and did not get product to use before they sent me next shipment and charged my credit card.  Requested to return without even opening the box.  Should not have right to automatically charge your card without request to receive product.
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This report was posted on Ripoff Report on 06/04/2012 09:53 AM and is a permanent record located here: http://www.ripoffreport.com/reports/auravie-skincare/van-nuys-california-91406-1804/auravie-skincare-orderdered-a-trial-order-for-495-and-they-chagred-my-my-credit-card-fo-892681. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

You admit it

AUTHOR: MochaG - (United States of America)

Fine grey area saying if you did not cancel they would send monthly shipment for $99.97

That's their fine print which is legal. Yes, it is sneaky but legally is not a rip off because you have a window to make it work for your own advantage. It is your responsibility regardless your condition during the grace period. It does not matter you opened the box or not. The word "receive" does not mean not opening the box, but it means it comes into your possession (i.e. in your house) and you acknowledge it regardless you touch it or not. Even you do not consent about how it gets into your house, knowing it is in your house and keep it also means in your possession.
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