• Report: #969621
Complaint Review:

Auravie Skincare

  • Submitted: Thu, November 15, 2012
  • Updated: Thu, November 15, 2012

  • Reported By: Keep it fair — United States of America
Auravie Skincare
Van Nuys, California United States of America

Auravie Skincare Stay Away from this company Van Nuys, California

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Do not order from this company.  Ordered the trial $5 shipment, canceled the membership the same day via email.  I was shipped a second package and charged 97.88.  Customer rep said email was not sufficient and that it had to be a phone call even though they confirmed my cancelation via email.  Terms and conditions don't say that emails are not sufficient.  After 20min customer rep gave up arguing and offered full refund, but I still had to pay for shipping to return the second unused package.

Waived 15% restocking fee due to T&C vagueness saying email cancelation not sufficient Will receive 97.88 refund Two packages sent:  10 day trial package plus first month package VIP membership program canceled, monthly shipments canceled Get delivery confirmation to prove delivery- essential

This report was posted on Ripoff Report on 11/15/2012 10:03 AM and is a permanent record located here: http://www.ripoffreport.com/reports/auravie-skincare/van-nuys-california-91410/auravie-skincare-stay-away-from-this-company-van-nuys-california-969621. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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