• Report: #1131829
Complaint Review:


  • Submitted: Wed, March 19, 2014
  • Updated: Wed, March 19, 2014

  • Reported By: Patty — Johns Creek Georgia
Van Nuys, California USA

AuraVie deceptive advertising. unauthorized credit card charge Van Nuys California

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When ordering from an alternate website an offer popped to select a free product, with a shipping and handling charge.  When the product arrived I used it and had a horrible reaction to it.  Thinking it was free and came with no strings attached I threw out the remaining product.

One month later I received a box in the mail with the same product and an invoice for $98.  Clearly I had been duped into a monthly program.  I called the company only to find I had been charged for the first shipment.  I have to send the product back to get the refund for the new shipment.  They offered a 35% refund on the first, followed by 50% and then 70%.

I finally gave up and accepted the 70% but they will only refund it if I send an email saying I will not dispute any charges.  

I do not recall seeing any information on being billed for the product if I decide to keep it, or that monthly shipments would be sent.  I believe that it is in the fine print, but I also believe that they hid this info very well in order to deceive me, the consumer.


This report was posted on Ripoff Report on 03/19/2014 10:01 AM and is a permanent record located here: http://www.ripoffreport.com/reports/auravie/van-nuys-california-91410/auravie-deceptive-advertising-unauthorized-credit-card-charge-van-nuys-california-1131829. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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