• Report: #1054625
Complaint Review:


  • Submitted: Wed, May 29, 2013
  • Updated: Wed, May 29, 2013

  • Reported By: Androski — Citrus Springs Florida
PO Box 10465 van nuys, California USA

AuraVie claimed it was a sample and didn't tell you they would charge 97 dollars in 10 days van nuys California

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Website said you would get a sample of their skin care product if you paid $4.95 shipping.  I looked and looked for the fine print and it said nothing about being billed in the future or anything other than you were getting a sample of the product.

I then discovered that 10 days later they billed my credit card for 97 dollars.  When I called, the woman put me on hold for quite awhile after getting my name and then proceeded to try and take me to a website that had the terms.  I insisted that there were no terms shown to me during the entire purchase process and that I actively sought them out.  She emailed me the terms.  I again insisted it didn't matter as I hadn't seem them in the first place.  The end result is that she continued to insist that I had seen the terms and agreed to them when I paid the shipping charge and would refund me 25 dollars of the 97 billed to me.  


I am an educated woman and consumer and this is ridiculous.  A sample is different from a trial and what they are doing is actually a trial. In addition, the terms were not shown during the check out process.  


This company is a scam!!


This report was posted on Ripoff Report on 05/29/2013 08:14 AM and is a permanent record located here: http://www.ripoffreport.com/reports/auravie/van-nuys-california/auravie-claimed-it-was-a-sample-and-didnt-tell-you-they-would-charge-97-dollars-in-10-d-1054625. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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