• Report: #1078307
Complaint Review:

Austonian Appliance

  • Submitted: Thu, August 22, 2013
  • Updated: Thu, August 22, 2013

  • Reported By: Hoss — Round Rock Texas
Austonian Appliance
6200 Ken Caryl Dr. Austin, Texas USA

Austonian Appliance / Rick Garza Appliance Tech for Am Home Shield, took $75 service fee, did not complete the microwave repair Austin Texas

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American Home Shield (AHS) sent out a microwave technician, Austonian Appliance, who provided an inadequate diagnosis of problem, told us they would order repair parts with AHS, took $75 service fee, and left.  After multiple phone calls to AHS, learned Austonian Appliance did not order the parts, told AHS nothing wrong with microwave, AHS wanted to send out another tech for another $75, asked AHS to waive $75, denied waiver, then decided the microwave was not covered at all under our home warranty contract.

This report was posted on Ripoff Report on 08/22/2013 10:49 PM and is a permanent record located here: http://www.ripoffreport.com/reports/austonian-appliance/austin-texas-78747/austonian-appliance-rick-garza-appliance-tech-for-am-home-shield-took-75-service-fee-1078307. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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