Report: #1042712

Complaint Review: Authorized Resources Ltd.

  • Submitted: Fri, April 12, 2013
  • Updated: Mon, April 15, 2013
  • Reported By: danee — Owings Mills New York
  • Authorized Resources Ltd.
    5000 Brush Hollow Rd.
    Westbury, New York
    United States of America

Authorized Resources Ltd. Does not stand by their service Westbury, New York

*REBUTTAL Owner of company: A Better Day

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We are a small day care center for seniors and disabled individuals. The quality of our transportation is of the utmost importance. When we purchased a van from Authorized Resources Ltd. of Westbury, NY all of this was explained.

What did we receive? A van that could not pass inspection. A van that was found to have new brake shoes over rusted brakes. An inspection company by the name of AIM, Alliance Inspection Management, RECOMMENDED by Authorized Resources Ltd., that seemed to miss all that was obvious to the mechanics we had to take the van to after it broke down the first time we took it out.

We highly recommend never buying a van from Authorized Resources Ltd. of Westbury or take the word of Alliance Inspection Management unless you want to spend a couple of thousand extra on a vehicle.
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#1 REBUTTAL Owner of company

A Better Day

AUTHOR: Authorized Resources - ()

We advised "A Better Day" to buy a newer van for their customers and they said didn't have the money. They purchased a 14 year old vehicle and expected it to perform as new. After the purchase they went to their local Ford dealer and got taken advantage of and asked us the pay the bill. The van was in excellent shape for its age and was exactly as advertised. This was confirmed by an independent inspection company (see "AIM" below). 

Naturally, as a 28 year old established company we strive for customer satisfaction but when a customer exercises poor judgement, the merchant shouldn't be held responsible.

Here is the information about the inspection company they also complained about from their website: 

Alliance Inspection Management (AiM) is the premier new and pre-owned vehicle inspection partnership in North America that combines breakthrough technology with deep industry experience to provide a trustworthy, independent bridge between buyers and sellers. We offer a comprehensive range of vehicle inspection services to verify the condition of new, off-lease and fleet vehicles and other properties at vehicle assembly plants, rail yards, ports, customers homes, dealers and auctions.

Established in 2005, AiM annually conducts more than 10 million vehicle inspections and has introduced personal service combined with new technologies to an industry not known for either. AiM understands our customers business and combines hands-on field inspection experience with a unique OEM/financial perspective to meet the needs of both buyers and sellers with the independence to bridge the sometimes conflicting needs of both groups.  We set ourselves apart from our competition by delivering on the promise of customer satisfaction through personal and service and technology. AiMs web-based logistics and scheduling system utilizes real time software, handheld wireless computers and a state-of-the-art Information Technologies infrastructure to deliver previously unattainable levels of customer service and support, as well as enhance operational efficiency.

In sum, we regret that the vehicle did not meet their expectations as unrealistic as they might have been. 

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