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Report: #625121

Complaint Review: AUTHORIZE.NET - American Fork Utah

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  • Reported By: victimofauthorize.net — charlotte North Carolina United States of America
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  • AUTHORIZE.NET 808 East Utah Valley Drive American Fork, Utah United States of America

AUTHORIZE.NET Authorize.net MISLEADING ripoff - American Fork, Utah

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1. applied for account not knowing I would be charged instantly

2. asked to put the account on hold and get a credit. was told by account rep (whose email address is @cybersource.com) that I could only cancel and get a refund. Cancelled account.

3. Am still receiving bills two months later. Refund has yet to show up. It turns out that even though the rep's email ends with @cybersource.com as does his email signature, he actually worked for AUTHORIZE.NET and had no role with cybersource. wtf????? 

4. Called cybersource and encountered the *RUDEST* customer service person on the planet. SHOCKINGLY AWFUL.

All in all, I wasted two hours on the phone back and forth trying to resolve my issue to no avail. They still have my money. DO NOT USE THIS COMPANY!!!! You won't know who you're getting involved with and they will screw you!

This report was posted on Ripoff Report on 07/20/2010 10:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/authorizenet/american-fork-utah-84003/authorizenet-authorizenet-misleading-ripoff-american-fork-utah-625121. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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