I cannot believe any company in business today can exist with the less than professional customer service personnel Ive experienced dealing with at Auto-BodyParts.com (aka, Autobodyfit.com, Auto Body Fit Network, LLC).
Initially I placed an order online in February, 2012 for headlights and a mounting bracket for my sons 1995 Mustang. I received an order confirmation e-mail indicating another e-mail would be sent when the parts shipped. Apparently someone called leaving a message indicating there was a problem with my order asking me to call themnot an 800 number I might add. Not a real problem with free nationwide calling today. Anyway, I called the following Saturday morning only to have a lady answer and put me on hold. I waited roughly 15 minutes and decided to call back thinking my call may have been forgotten. I called back and a guy answers indicating he was going to put me on holdwhen I indicated I had been on hold beforehe started giving me some grief asking why I hung up. When I indicated I was on hold for awhile and thought I had been forgotten, he told me that I needed to wait my turn and went on to tell me it was Saturday and they werent even supposed to be in the office. He said they only came in to help peopleand then I indicated that all I was doing is returning a call from them earlier in the week about my order. Then what I already thought was poor customer service got even worsethe guy asked me for my order number so he could cancel the order. I was shockedI had the call on speaker phone thinking I was going to be put on hold again so my wife heard the entire conversation. Needless to say, we were both very shocked. I hung up on the guy
I immediately logged on to the website and selected the contact a manager button and detailed the customer service problem hoping for a resolve. After a few days with no response, I tried calling the customer service number again (during the week)hoping for a better experience. It was mildly better they explained that one of the parts was too large to ship any other way than Greyhound. I have been shipping items for years (large items) and never found anything that couldnt be shipped to my door but thats another issue all together. I offered to go along with the Greyhound option just to get the parts. After I thought we were done, the lady asked me to hang on she comes
back on the phone indicating she was going to ship the parts to my door after alland gives me a confirmation number. I asked which career the number was for and she was illusive. After the call, I punched the number into Google and it
appeared to be a FedEx Number. I tried to verify the shipment several days afterwards without any success and began to realize I had been deceived.
I called back several times the next few weeks and its the same scenario I realized that I was being played. No problem I thoughtIll just go find the parts I need somewhere else. Well, until I realized they have charged my credit card several hundred dollars for the parts in question. I went through the process of contesting the charges against my account with my bank.
After several weeks, my bank denied my claim. Unbelievable I thought. I called the bank rep to get an explanation and was asked to provide more detail about the order. I placed an order for parts I did not receivehow much clearer does
a guy have to be? Nevertheless, I provided the documentation requested along with several testimonials from others having trouble with this company that I found online-including the F rating the company has with the Better Business
Bureau. While Im waiting for a resolve, Im writing a letter to our State Attorney General regarding the poor business practice by this company. I plan to make as many consumer postings about this problem as I possibly can. There
is just no excuse for poor customer service these daysparticularly in this economy. I would not recommend placing an order with this company.