Reno Dodge ripoff by Reno Dodge dealership warning Reno Nevada

First, let me qualify myself. I have 7 years in the car biz. Worked breifly at Reno Dodge and about 5 years at Internet Auto (also mentioned here).

First, let me say that I don't fully believe Wanda's story. I have a hard time picturing the salesman trying to "rip" the keys out of her hand, then throwing her stuff on the ground. That said, I'll respond to everyones comments like they are accurate, at least in their minds.

First mistake. Your in for what your complaining is your 3rd recall. So your buying nearly the same vehicle, only 2 years newer? Why?
Second. You said you don't want to put money down, then you did. Why? Cause they were "persistent"? So what? Be persistent too. You have ALL the power with one word. "NO". No matter what "they" say, all you have to do is say the magic word, NO!

Then, the story gets inconsistent. The complaintant first says that he sat for an hour while they "made" keys, then they came to get him to sign. Then he claims he couldn't test drive the car because they didn't have keys, then the keys appeared after he signed. These statements contradict each other. Again, simple to say "I'm not signing till I drive the car." But, lets move on.

You claim you were then "nagged" about warranties and GAP. "Nagged"? You mean the F&I guy did his job and offered you available warranties? How rude! My experience tells me that if something goes wrong with the car in a year, you'll call the dealer and want them to fix it. They'll point out you turned down the ext. warranty, then you'll complain they don't "stand behind their cars'. Seen it a dozen times.

Now, it gets a little weird. You claim they threatened to call the cops because your wife was "upset"? By upset, do you mean she was causing a scene disrupting a place of business? What did she say while she was "upset"? Cause the last thing a dealership wants is a huge disturbance with cops and all, causing a loss of business. I think there's more to that than you claim.

And supposedly the salesman didn't get the keys from your wife, yet all the sudden your driving home in the new van? What was left out?
As for telling them, AS YOUR LEAVING, that you wanted to go through your credit union, was that the first time you mentioned it? I seem to remember the F&I guy replying that he offered you an "Option Contract" which allows you a period of time to get your own money. Why didn't you take it? Why don't you now go to your C.U. and have them cut you a check for the loan amount and pay off whoever got the note on your new van?? You're free to do so.

Sounds to me like HCU turned down your loan, so they went with someone who would take it, which is perfectly legal. Again, it's all in the paperwork YOU signed.

Car Sales is by far the most regulated business there is. And your claim that Nevada has no laws protecting you is absurd. Their are HUNDREDS of laws protecting car buyers. EVERY microscopic detail about the deal is spelled out at least once, sometimes several times in the paperwork you signed. Again, your holding ALL the cards by simply uttering the words, "NO THANKS". I've yet to see any salesman or manager produce a gun and hold it to anyones head.
Nobody HAS to buy from a dealership. Get your bank to loan you the money, buy a paper or go online and find someone selling what you want.

I'll end here, but I'll respond again to all the misinformation I've read in the posts responding to this complaintant.

Just to keep it fair...It seems like this Dodge dealer is in severe need of good management which will, in turn, provide good salemanship. I see a lot of complaining about the car business, particularly from Robert (who posts in almost every complaint thread I've read so far! You may want to consider finding something a little more productive to do with your time, Robert). The fact is, only do business with people you trust. If you don't know someone you can trust to buy from at a dealership, try your luck with a private seller (no guarantees) or perhaps consider taking the bus! Car dealers are an essential retail business, just like grocers or dentists.

Say what you like, but they're not all bad. In fact, I would say that the majority are honest and reputable people who are doing the same thing as the rest of us - getting by.
P.S. Gap insurance is state regulated in most states, and lenders (for the most part) have a cap on the selling price at about $500. Dealers make very little on GAP, but keep it around because the general public doesn't keep their cars very long these days, so most people are perpetually upside-down.

I wonder why poor little Mike hasn't come back to defend himself... I know the car business, because I have bought a lot of cars; I work in the legal industry and I have friends and one crazy, dishonest, drug addict of a sister who worked as a car salesman-she fit well into that job industry.

I had the experience of a car dealership taking my keys and it was the FINANCE guy who wouldn't give them back to me. I told him I wanted my keys!! I was the last customer and female, they were closing shop, I was stuck in a room with the sales guy and the finance guy-who were both sweating like crazy and WOULD NOT LET ME LEAVE until I signed.

When I left, they locked the doors behind me (INTERNET AUTO RENT AND SALES-RENO NV). The only other car dealership that I have heard was any worse, was RENO DODGE... I know of a lawsuit filed against them in Second Judicial District Court because of their financing shenanigans and guess who won?? Came out with a new Dodge paid off and a little extra cash in their pockets.. HMM... I wonder if good old MIKE was a part of that deal, seems to me, he probably was.. There are other lawsuits against them, its not just Wanda (WHO, by the way, needs to get an attorney!!).. Look it up on the court's website.

GAP insurance. DON'T BUY IT FROM THE DEALER!! A) you are paying interest on the amount they are charging you and B) its only like five bucks a month if you buy it through your regular insurance company add that up compared to the 1000 they are charging. I, myself, had to use my GAP insurance because I was involved in a single vehicle accident (Deer vs. Me) and it saved me thousands, literally.

FINANCING - The finance guy (MIKE) is making money off of you, why would Mike tell Wanda not to buy the car, unless he really cared, which he doesn't. They have contracts with banks. For example: You qualify with WELLS FARGO through the dealership at a 6% interest rate, MIKE comes back and tells you Wells Fargo can finance you for 16 %-guess who makes that extra 10% off of a $30,000 loan? Not too bad for a days work, heh? So good little Mike got them approve for a lower interest rate but for a longer loan, geez, who wins there? Just because their payment is a little less, they are still getting screwed.. And maybe Mike was just trying to help, who knows.

Reno Dodge is so bad, other dealerships will tell you to stay away; not because they want your business, but because they are bad! A guy I know who does financing for a bank for these dealerships has told me to stay away from them.

Bottom line; don't buy with Reno Dodge-go to Carson or Fallon if you want a Dodge that bad. Mike telling these people to act like adults and that its just business and don't whine and cry; no one likes car dealerships, but we don't have a choice when we want to buy a vehicle.

It sucks, but do your research and don't take any s**t. Knowledge is power, especially in this crappy industry where not all, but most of these people couldn't get a job anywhere else because of their dishonesty.

Yep, RUN to the nearest exit as soon as you smell a rat. DEFINITELY get your own financing. LIE-nance managers tell you one rate then tell the bank another so he gets the kickback. Always negotiate price not payments. Don't let anyone run your credit untill you have the vehicle you want at the price you want. Don't fall for the, "we need to run your credit because it's required by the Patriot Act." That is total B.S. If you can, buy new because who knows what a previous owner has done to the car. The multi-point inspections that some dealers tout as the best thing since the gatling-gun is a CROCK. So get a new vehicle with a nice warranty. you will take it in the a$$ on depreciation but at least you will know where the vehicle has been, eh? Just my opinion. Oh, and NEVER lease a used vehicle. I've seen it done and it's not pretty!! Sad but true.

That would be my FIRST suggestion! Don't take any cr@p from any of these people!

Has anyone, ANYONE, ever heard of saying "no" and getting up and LEAVING?

It's really not that hard. As soon as you feel like you're being screwed, get up and leave.

I'm so tired of hearing "They nagged me until..", "they talked to me until..", or "they held my keys until.."

Screw all that crap. They won't give your keys back? Call the police. Seen it done. It's amazing how quickly the "lost" keys magically appear.

Just so you're not flim-flammed by sleazy, talk-out-both-sides-of-their-mouths sales and/or finance people, don't even ASK about financing. Just negotiate the vehicle price. Keep saying over & over, "I'm arranging my own financing and paying cash."

Then once you agree to the price and sign your docs, go to your credit union or whatever. If for some reason they can't do it, go back to the dealer for financing on THE PRICE YOU ALREADY AGREED TO (no extras).

Just so you're not flim-flammed by sleazy, talk-out-both-sides-of-their-mouths sales and/or finance people, don't even ASK about financing. Just negotiate the vehicle price. Keep saying over & over, "I'm arranging my own financing and paying cash."

Then once you agree to the price and sign your docs, go to your credit union or whatever. If for some reason they can't do it, go back to the dealer for financing on THE PRICE YOU ALREADY AGREED TO (no extras).

Just so you're not flim-flammed by sleazy, talk-out-both-sides-of-their-mouths sales and/or finance people, don't even ASK about financing. Just negotiate the vehicle price. Keep saying over & over, "I'm arranging my own financing and paying cash."

Then once you agree to the price and sign your docs, go to your credit union or whatever. If for some reason they can't do it, go back to the dealer for financing on THE PRICE YOU ALREADY AGREED TO (no extras).

Just so you're not flim-flammed by sleazy, talk-out-both-sides-of-their-mouths sales and/or finance people, don't even ASK about financing. Just negotiate the vehicle price. Keep saying over & over, "I'm arranging my own financing and paying cash."

Then once you agree to the price and sign your docs, go to your credit union or whatever. If for some reason they can't do it, go back to the dealer for financing on THE PRICE YOU ALREADY AGREED TO (no extras).

I worked briefly in the car sales business (BTW never buy an Envoy. The Envoy Denali's are OK though) and the smoke and mirrors really start in the LIE-nance office. Spot-delivery's, GAP insurance, running credit because it's required by law (that one always cracks me up!). etc etc are all SCAMS. Car dealers across the country are being sued by State AG's as well as us common folks. And dealerships LOSING and losing big. People have gotten new cars free and clear as well as a boat load of money. Not to mention all the fines the AG's office nails them with. And NEVER NEVER NEVER sign a contract that has an arbitration agreement. This is certain death for the customer. If you feel a deal is smelly RUN, do not walk, to the exit. Car dealerships suck-a$$. Just walk in and tell them "you have 30 mins to get me out of here". If they can't then go somewhere else. Spending hours in the showroom is insane. You also might try a dealership that doesn't pay their sales staff on commission. That way you're not as likely to get screwed and vehicles are less money. Cheers! :)

I am a sales and finance manager at a dodge dealer in maine. it is just incredible to here reports like this one! first off the finance manager was doing his job , and sounds like a reasonable person, BUT being a manager at a dealership, he should have influance over his sales staff, there should have been something done about that slime ball sales man! that is really what the problem is here.

I am simply amazed at what he did to wanda and her family, that is an outrage. i have worked with some of the best in the business and could NEVER imagine treating someone so wrong, remember they are there to trust you and make a business relationship with the store and factory that you represent! if i had seen him(salesman) treat a customer that way, he would have been fired on the spot!

The dodge corp. is a strong company , and has a strong five star program to help with customer satisfaction, my question is , where the h**l was the sales manager ????? and the owner of the dealership????? if wanda and her husband where upset enough to post something like this, then it must have been a truly bad experience! i would hope that they would find anoyher dodge dealer to deal with , because there is alot of great salesman and finanace people who truly care about there dealership and the factory they represent.

I am not familiar with nevada laws but i would always assume that as a true professional , you(finance) would have kept your customer fully informed about there financing, well hopefully wanda and her family will be able to move on and find a dodge dealer that would bend over back wards to help them and take care of them, good luck.

Hello Reno Dodge
Attn: Finance Mgr (Mike)
After reading of the experiences had by others at your dealership, please know you have lost a buyer. It's all so typical of car salesmen. It's worse than going in for a root canal! You are in the lot looking at car's of interest. Here comes a salesman who states that on this day, he can give you "such a deal".

Takes you inside, places you in an office, offers you coffee and after taking your information, he "needs to talk to the credit mgr". He then returns to you several minutes later, after leaving you to sweat it out, and tells you that for various reasons given, that you will have to come up with additional money to make the deal.

My advise to potential buyers. Leave and go somewhere else. Run!
Thanks Rip-Off Reports for this service.
A Fernley NV resident, now looking in Fallon.

Hello Reno Dodge
Attn: Finance Mgr (Mike)
After reading of the experiences had by others at your dealership, please know you have lost a buyer. It's all so typical of car salesmen. It's worse than going in for a root canal! You are in the lot looking at car's of interest. Here comes a salesman who states that on this day, he can give you "such a deal".

Takes you inside, places you in an office, offers you coffee and after taking your information, he "needs to talk to the credit mgr". He then returns to you several minutes later, after leaving you to sweat it out, and tells you that for various reasons given, that you will have to come up with additional money to make the deal.

My advise to potential buyers. Leave and go somewhere else. Run!
Thanks Rip-Off Reports for this service.
A Fernley NV resident, now looking in Fallon.

Hello Reno Dodge
Attn: Finance Mgr (Mike)
After reading of the experiences had by others at your dealership, please know you have lost a buyer. It's all so typical of car salesmen. It's worse than going in for a root canal! You are in the lot looking at car's of interest. Here comes a salesman who states that on this day, he can give you "such a deal".

Takes you inside, places you in an office, offers you coffee and after taking your information, he "needs to talk to the credit mgr". He then returns to you several minutes later, after leaving you to sweat it out, and tells you that for various reasons given, that you will have to come up with additional money to make the deal.

My advise to potential buyers. Leave and go somewhere else. Run!
Thanks Rip-Off Reports for this service.
A Fernley NV resident, now looking in Fallon.

Hello Reno Dodge
Attn: Finance Mgr (Mike)
After reading of the experiences had by others at your dealership, please know you have lost a buyer. It's all so typical of car salesmen. It's worse than going in for a root canal! You are in the lot looking at car's of interest. Here comes a salesman who states that on this day, he can give you "such a deal".

Takes you inside, places you in an office, offers you coffee and after taking your information, he "needs to talk to the credit mgr". He then returns to you several minutes later, after leaving you to sweat it out, and tells you that for various reasons given, that you will have to come up with additional money to make the deal.

My advise to potential buyers. Leave and go somewhere else. Run!
Thanks Rip-Off Reports for this service.
A Fernley NV resident, now looking in Fallon.

"...rather, we must honor their wishes, and try to protect them as much as possible -- GAP insurance..."

Great. Everything you are adding to an already bad deal is just costing the customer more money. And of course, these "protections" as you put it, are how you really make your money.

The extended warranty on my Chrysler was $2600 when I bought the car new. They were cutting me a "deal" by selling it to me for $2200. Nice. I bought the exact same policy directly from the warranty company for $1450. I can assure you all the Dealership was getting an even better rate than I got, probably about $1200. The Dealership was trying to suck an extra $1000-$1400 from me. The F&I guy fought long and hard for that warranty plan. He wanted his cut. I know one F&I guy who gets 30% of the add-on. He'd have made more from that one item alone, than the saleman made from the sale of the car. Nice.

GAP Insurance? Another scam. How many people have their car destroyed in the first year or two? Very few. Oh wait...normal Insurance will cover nearly all of the value anyway. You may be out a few grand, but you'll be out far more buying that BS GAP Insurance. BTW, unless you make it a habit to crash into other people, you don'thave to worry about anything. The other driver's insurance will cover 100% of your expenses.

When this dipstick finally realized I wasn't buying what he wanted to sel, he turned from nice and happy, to "here, sign this".

You F&I guys just keep on trying. I like a good "sell". the problm you have with people like me is, we aren't stupid. You say you like intelligent customers. No you don't. You want customers who have no clue what they are doing.


I'll assume you work at a dealership that yells at people in their commercials. Chrysler doesn't. Mercedes doesn't. BMW doesn't. Jaguar, Volvo, Lincoln, Buick, Cadillac, Lexus, and a host of other don't. The dealerships wo live off the less financially able(KIA, Suzuki, Ford, Chevy, Dodge, Hyundai, and the rest) do. Just listen to the commercials. Smart people don't need to be yelled at. Stupid peope do. F&I guys love stupid people.

I have to agree with Mike in this situation. As a dealer finance manager myself, sometimes we do encounter a customer who is clearly making a poor decision such as buying too much car or rolling thousands in negative equity.

However, it is not our job to counsel these people; rather, we must honor their wishes, and try to protect them as much as possible -- GAP insurance, longer warranty, etc.

To suggest that our job is "slimy", "sleazy", or otherwise dishonest is an insult. I know of few other professions which are as highly regulated and requires as much disclosure. Ever wonder why you have to sign about a hundred doc's to buy a car?

If a buyer pays attention to what they are signing, they would realize that every form is for their protection. So, when you do sign, yes, the car is yours.

No 3-day return policy (not in any state that i am aware of anyway). And believe it or not, we like an educated customer better, because they understand the value of the protection products we offer.

I have to agree with Mike in this situation. As a dealer finance manager myself, sometimes we do encounter a customer who is clearly making a poor decision such as buying too much car or rolling thousands in negative equity.

However, it is not our job to counsel these people; rather, we must honor their wishes, and try to protect them as much as possible -- GAP insurance, longer warranty, etc.

To suggest that our job is "slimy", "sleazy", or otherwise dishonest is an insult. I know of few other professions which are as highly regulated and requires as much disclosure. Ever wonder why you have to sign about a hundred doc's to buy a car?

If a buyer pays attention to what they are signing, they would realize that every form is for their protection. So, when you do sign, yes, the car is yours.

No 3-day return policy (not in any state that i am aware of anyway). And believe it or not, we like an educated customer better, because they understand the value of the protection products we offer.

I have to agree with Mike in this situation. As a dealer finance manager myself, sometimes we do encounter a customer who is clearly making a poor decision such as buying too much car or rolling thousands in negative equity.

However, it is not our job to counsel these people; rather, we must honor their wishes, and try to protect them as much as possible -- GAP insurance, longer warranty, etc.

To suggest that our job is "slimy", "sleazy", or otherwise dishonest is an insult. I know of few other professions which are as highly regulated and requires as much disclosure. Ever wonder why you have to sign about a hundred doc's to buy a car?

If a buyer pays attention to what they are signing, they would realize that every form is for their protection. So, when you do sign, yes, the car is yours.

No 3-day return policy (not in any state that i am aware of anyway). And believe it or not, we like an educated customer better, because they understand the value of the protection products we offer.

I have to agree with Mike in this situation. As a dealer finance manager myself, sometimes we do encounter a customer who is clearly making a poor decision such as buying too much car or rolling thousands in negative equity.

However, it is not our job to counsel these people; rather, we must honor their wishes, and try to protect them as much as possible -- GAP insurance, longer warranty, etc.

To suggest that our job is "slimy", "sleazy", or otherwise dishonest is an insult. I know of few other professions which are as highly regulated and requires as much disclosure. Ever wonder why you have to sign about a hundred doc's to buy a car?

If a buyer pays attention to what they are signing, they would realize that every form is for their protection. So, when you do sign, yes, the car is yours.

No 3-day return policy (not in any state that i am aware of anyway). And believe it or not, we like an educated customer better, because they understand the value of the protection products we offer.

If you answered the Finance and Insurance(F&I) guy, then you are correct. The salesmen will average about $50K-$100K per year if they can sell. The F&I guy makes many multiples of that.

I know of one at a Ford dealer back home who makes $250K/year. The sales guys make $50K in a good year.

The dealership makes nearly all of it's profit from two places. The F&I guy, and the service department. They make very little(as a percentage) from the actual sale of the vehicle. They make their money from points off the back of the loan, and that BS GAP Insurance. They also make money if they can get you to buy the car insurance through their bank.

The "holdback" from the factory is about 20%, so a $20K "invoice" means the dealership pockets about $4K if the car is sold within the time allowed. Most are not, but the holdback is never less than 10%. That goes to pay the wages of the "suits" in the dealership. The service department is always the big winner for the dealership, followed ONLY by the one guy behind the F&I desk.

If the deal is a loser for either party, he CAN refuse it. Mike is typical of what is wrong with the industry. He wants to pass the buck claiming he has no option but to screw someone over. Sit down Wally and hold onto your hat, but I agree with you on this.

Mike seems to know alot about leisure suits and chain smoking. Hey Mike, was Robin Williams your role model in Cadillac Man? Remember people, the salesman who sells the most for the dealership, is next in line when the F&I guy retires a millionaire.

Get with the program Mike - your very tiny little rinky dink dealership doesn't directly employ over 700 people does it? You know what - it never will because you are all rank amateur, scammers. How dare you insinuate that a customer should 'cop it sweet' when you rip them off and the reason you give you give is that they are adults.
You disgust me you poor excuse for a human being. Get some guts and stand up for yourself you little weakling. There is not one car deal that cannot be unwound at the nod of a head by a dealer principal that cares. I guess that does make it hard - as none of you in the industry seem to care.
Wanda and her husband and other salt of the earth Americans pay your miniscule wages - show them some respect, they deserve it!!!

What happened to selling a car by telling the truth about the price? Flim-flamming customers is inexcusable and that is exactly what you do on every sale. I am often in the "back room" at dealerships and see and hear car salesman laughing and high-fiving each other at the how they just suckered someone for thousands of dollars, sold a lot-lemon to a woman buyer, or rigged financing knowing the buyer would never be able to meet his obligations. Car salesmen are nothing but con men with a license to steal. Remember, people, they do not want you to leave the lot without signing because you'll have time to think about how bad they are screwing you.

I'll again remind everyone reading this that I was the finance manager on this deal, I signed up the paperwork with these folks...that's it. I couldn't unwind this deal for them even if I wanted to. I'm not the general manager. for you people to beat up on me is ridiculous, get a life. The only reason I keep rebutting is because this is MY CAREER, MY LIVELYHOOD it's serious business when someone accuses me of being dishonest. I WAS NOT DISHONEST PERIOD!
IT IS IMPOSSIBLE TO TAKE BACK CARS just because the people feel they were mistreated..once the contract is legally binding(signed by an adult)it would have to go through legal and financial channels WAY OVER MY HEAD. if they had a legitimate gripe then something could or would have been done about it. As it is, Wanda and her husband babble on about their experience at Reno Dodge like all the employees their were personally responsible for making sure they weren't making a bad decision. Sorry you don't walk into JC penney's and get told by the cashier that their is a 400% markup on the item you are purchasing and you can buy the same product across town for half the price. Welcome to REALITY. They didn't need a lawyer or even need to trust anyone there...they just needed to slow down and read the contracts. If they can't be prudent for themselves and their families it's not Reno Dodge's or Mike's problem. Not everyone who buys a car is a bumbling moron, most transactions are conducted with grace and dignity. Oh by the way for every little rinky dink Australian dealer who happens to be good at public relations I'm sure there are 10 American dealer's that make your buddy look like Hitler. There are good and bad people all over every industry(even in Australia) and there are bad experiences involving good people but that doesn't mean you get to call me Slimy and stupid. I'll say it again... you're poorly chosen arguments come off as highly discriminatory, judgemental, hypocritical and show you to be very ignorant. I'm sorry for the fear you must have to deal with on a daily basis but I prefer to suffer my share of evils instead of going around all day worrying about what could happen.

you know while we're sterotyping people maybe I should assume the person from Australia listens to Men at Work songs all day while wrestling crocodiles and drinking Foster's beer.

and by that same reasoning I should assume the guy from New York is a fat pizza eating Italian that drives taxi and likes topless dancers.

I could start dressing up in leisure suits and smoking 3 packs a day, maybe I'd be conforming more to your expectations in that get up. I could pull up to funeral processions like Robin Williams in Cadillac man and try and sell the widow a new car.

Please keep an open mind and try to erect positive criticisms regarding things like Wanda's situation. You folks calling me slimy, stupid, sub human, yes-man and the like will get you no where and you never know when it'll be you're name on this website.

Mike you said "Maybe you'd have me quit my job and have my house forclosed on just because these folks rushed into a stupid car deal."

"They got mad at the salesman(after they signed papers with me) and started to deal with me in a very irrational manner. I did my best to do damage control for my dealer, my own conscience and it was next to impossible to get through."

So,you admit that the deal was bad but you still pushed it through. The RIGHT thing to do was to tell Wanda and her hubby that the deal was off. And YES, you do have that ability and the MORAL obligation to do the right thing.

No wonder car dealers have a bad reputation.

Sorry Mike, I realise you are a wonderful human being and would never do anything to upset a customer. By the same token you wouldn't be game to go to your boss and tell him that the scumbag salesperson had lied to his customers and that you would like to rescind the contract!!! No Mike that takes balls and that is exactly why you have the job that you have, a nice little yes man for the boss.
For your information Mike I have been a devotee of this web site for many years and the continuing theme of complaints against the US car dealers is that you treat your customers like idiots. Let me assure you they're not idiots. The only mistake they make is trusting dealerships such as the one you scam for. I have no doubts that you have every angle covered in your contracts but please tell me why the layman should have to hire a lawyer to make sure he/she is not being touched up by you. In my business I have a refund on the table for every customer at any time. I don't want a disappointed customer on my books so I choose to treat them as I would like to be treated. It's amazing what effect it has on my business - I get repeat and referral customers - look them up in your dictionary Mike, I'm sure you've never encountered one!!
As a parting shot there is very little to complain about with our car dealers down under. We have legislation with teeth!! Also one of our local dealers who employs over 700 people has just been awarded the order of Australia for service to the motor industry. Can you think of any car dealer in the US that commands that sort of respect?
Have a wonderful life making others miserable!

Australia?

I'm sorry but I don't think you're in a position to be objective about this. Things must be quite a bit different in Australia, but in the United States businesses are entitled to making a profit. I'll say it again, I did not have anything to do with persuading those folks to buy a car, nor did I negotiate what it would cost them. As a finance manager I'm part of a completly different department and am not the boss of Wanda's salesman. It seems you have the impression that the entire sales related workforce sits behind closed doors and watches security camera footage of each and every moment of each and every deal while laughing maniacally. Sorry to disappoint, but there are actual duties to be performed in between people buying and consumating car deals. So when I was introduced to Wanda and her husband it was with the impression they were adults and were fully aware of what they were doing. Even making that assumption it is my lawful duty to disclose all the details of their purchase and the financing. Every single factor is carefully itemized in black and white. In fact there is a line that reads "Negative Equity" and has a dollar amount next to it. There is no mistaking what that number is. You remarked that you doubted I told them how buried they'd be at the end but in fact I used that reasoning as justification for buying the GAP insurance and the warranty. I go so far as to explain that a majority of the interest is collected in the first few years and that it is difficult to catch up with an item that depreciates just sitting in your driveway. In America automobiles are a necessary evil, sometimes folks make irrational decisions regarding buying and trading cars(hell I've done it myself)but I can't be responsible for projecting my opinion or even my ethics on them, even if it is the right thing to do. These folks make a big deal about their experience with me when in fact it was their salesman that had a physical altercation with Wanda. Take up an assault charge with the local police. Don't gripe on a website. If that happened to my wife I'd be furious and for that occurence, I'll say it again I'm sorry, if my guilt is only by association. Beyond that they have accused me of saying they were STUCK WITH IT. Every contract is simple interest and you can sell, trade or refinance at any time with no penalties of any sort. When you sign a legally binding contract in the United States and take delivery of the merchandise a deal is consumated and unless there are recission rights outlined or implied then there are no options beyond: trading, selling or refinancing. I can't just go to my boss and say "these people decided they don't want the car anymore can we call the owner and ask him if he'd like to reverse his protocols regarding recission? I could call all those other people that changed their minds and get all those cars back too."

Maybe you'd have me quit my job and have my house forclosed on just because these folks rushed into a stupid car deal. My wife the elementary school teacher who works day and night for next to nothing would love that....NOT. Every now and then the ugly side of business rears it's head and in this case it came crashing down to wholly engulf Wanda and her husband but they don't have any real gripes about me. They got mad at the salesman(after they signed papers with me) and started to deal with me in a very irrational manner. I did my best to do damage control for my dealer, my own conscience and it was next to impossible to get through. It may seem to them as though I did something wrong or even make me out to be a bad guy, but I'm just trying to make a living just like everyone else. please refrain from making threats of physicality or calling me stupid and slimy. In fact your argument dynamic is very weak and crude and best kept to yourself. Your stereotypical attitudes towards car salesman reveal you to be descriminatory, judgemental, hippocritical and ignorant. Back off and save your comments for those conducting business on your own continent...

Thanks for the laugh.

Well Mike, aren't you just too precious. You are very upset because you got caught out once again and this time it was reported. Wanda and her husband were accosted by one of your bottom feeder sales scumbags and told they could get a new vehicle with no outlay and no increase in payments. He Lied!! You were complicit in this, you lied!!!

Stop the crocodile tears and the feigned moral outrage and apologise to Wanda and her husband. Did you tell them they would be upside down well and truly by the time you finished with them? No, of course not. When will you car sales and finance idiots learn that the cheapest customer to get is one that has been referred by a satisfied customer. (Yeah, Yeah I'll say it for you Mike "we have thousands of satisfied customers" - garbage!!!) You try to rip blind anyone that is unfortunate enough to walk onto your 'slime central' car lot.

Did you just randomly select Wanda and her husband to rip off to keep in practice? I suspect that wasn't the case - they were just one of the many that it happens to every day. You know Mike that finance people and car sales people think they are so clever but they usually have an IQ that is roughly equivalent to their shoe size which is why they work for the rubbish money they earn instead of being out working for themselves. Having read the complaint from Wanda and her husband and read your reply I know who I believe and just so it's crystal clear - it's not you Mike! If your scumbag salesman had of done to my wife what he did to Wanda he would have a reasonable expectation of getting his jaw unwired before next Xmas. The legs and arms would be out of plaster soon and his new dentures would stop hurting over the next couple of months. I am like most Australians, very placid, very forgiving but the number you guys did on Wanda would take me past my tolerance thresh hold.

Get a life and rejoin the human race.
Wanda - you did nothing wrong other than trusting these rats. I hope it all works out for you and you never have to deal with such low lifes again.

First of all let me say that I've been in the car business for 11 years and I regret every miscommunication that ever happened between a client and I, but inevitably they do occur.

Wanda and husband

There is no deductible on the GAP insurance policy I sold you... I'm not aware of any GAP insurance policy that has a deductible, in most cases GAP policies provide for your insurance decutible to be paid up to 1,000.00.

I did send your paperwork to HCU via facsimile transmission. I am very sure(although it's been quite some time) that I sent all the transactional details via Credit Union Direct Lending system as well(internet transmission). I am not sure but I bet they declined your application for Loan to Value ratios. You see when you trade in a fairly new Caravan(which is a domestic vehicle and therefore a poor reseller)
which you still owe money on, the odds are that you have a higher payoff than actual cash value to the dealer. Therefore any negative equity must be transferred to the new purchase, along with the profit the dealer will make, the new sales tax and any extended service agreements, life or disability insurances, factory prepaid maintenances that you chose.

It is not uncommon to be financing more than 150% of the invoice value of the vehicle in these situations. This problem compounded by the ammortized loan calculations means that you are driving off the curb taking a 30% or higher instant depreciation on top of the transferred negative equity, and aforementioned ancillary expenses while paying nearly all the loan interest in the first few years...

It is interesting that you mention how I did obtain a lower interest rate, longer term and therefore a much lower payment for you folks and all I needed was proof of the income that you stated on your credit application. You signed documentation agreeing to provide that income without stipulation as to who was the lienholder. Because I too am a human being and can empathize with you and your family I always took a sincere interest in obtaining the best possible financing for everyone, especially in cases where the client had expressed an inconvenience or upset. Had you slowed down to listen to me when we were talking, you'd have understood that I was not only offering you a chance to lower your monthly payments with the new terms, I was offering you the 5 day option contract with the new contract to get more time to obtain the financing you swore HCU had for you.

On top of everything else I expressed to you the VERY SIMPLE FACT THAT YOU HAD COPIES OF ALL THE DOCUMENTATION YOU SIGNED AT THE DEALERSHIP AND COULD'VE TAKEN THAT TO THE CREDIT UNION AT ANY TIME!!!!!!!!!!

instead you make a point of embarassing me on this website when I did nothing but try and communicate all the facts and give you every option and then some.

YOU DID NOT SIGN OR REQUEST AN OPTION CONTRACT AT THE TIME OF SELL

THEREFORE IF THE ORIGINAL CONTRACT IS VIABLE TO ANY OF RENO DODGE'S LIENHOLDER'S YOU DO NOT HAVE ANY RECISSION RIGHTS...

sorry that is just business, welcome to being over 18 and having legal responsibility. I didn't sell you that car, I didn't negotiate any terms with you, I merely did my best to help you navigate the terms of your deal and fully disclose all the terms of the financing. I did nag you about buying a warranty and GAP insurance because I knew you were burying youself in that new vehicle REALLY badly and if anything happened(wreck, theft) you and your credit would've been severely impacted. Your own credit union advocates purchasing GAP insurance. As to the warranty, you yourself had stated you had been to fix your 2002 3 times already, in lieu of how buried you'd be in the new van I knew it best to protect you after the factory warranty expired, because it would be difficult to impossible to trade earlier than 3 years.

Despite you slandering my name with your poorly chosen arguments, I truly am sorry you had a bad experience and there is no excuse for the confrontation that occured with the salesman. However, I am obviously the person that you decided to express the bulk of your anger with and it is down right unjustified. I sincerely wish you better luck in the future.

First of all let me say that I've been in the car business for 11 years and I regret every miscommunication that ever happened between a client and I, but inevitably they do occur.

Wanda and husband

There is no deductible on the GAP insurance policy I sold you... I'm not aware of any GAP insurance policy that has a deductible, in most cases GAP policies provide for your insurance decutible to be paid up to 1,000.00.

I did send your paperwork to HCU via facsimile transmission. I am very sure(although it's been quite some time) that I sent all the transactional details via Credit Union Direct Lending system as well(internet transmission). I am not sure but I bet they declined your application for Loan to Value ratios. You see when you trade in a fairly new Caravan(which is a domestic vehicle and therefore a poor reseller)
which you still owe money on, the odds are that you have a higher payoff than actual cash value to the dealer. Therefore any negative equity must be transferred to the new purchase, along with the profit the dealer will make, the new sales tax and any extended service agreements, life or disability insurances, factory prepaid maintenances that you chose.

It is not uncommon to be financing more than 150% of the invoice value of the vehicle in these situations. This problem compounded by the ammortized loan calculations means that you are driving off the curb taking a 30% or higher instant depreciation on top of the transferred negative equity, and aforementioned ancillary expenses while paying nearly all the loan interest in the first few years...

It is interesting that you mention how I did obtain a lower interest rate, longer term and therefore a much lower payment for you folks and all I needed was proof of the income that you stated on your credit application. You signed documentation agreeing to provide that income without stipulation as to who was the lienholder. Because I too am a human being and can empathize with you and your family I always took a sincere interest in obtaining the best possible financing for everyone, especially in cases where the client had expressed an inconvenience or upset. Had you slowed down to listen to me when we were talking, you'd have understood that I was not only offering you a chance to lower your monthly payments with the new terms, I was offering you the 5 day option contract with the new contract to get more time to obtain the financing you swore HCU had for you.

On top of everything else I expressed to you the VERY SIMPLE FACT THAT YOU HAD COPIES OF ALL THE DOCUMENTATION YOU SIGNED AT THE DEALERSHIP AND COULD'VE TAKEN THAT TO THE CREDIT UNION AT ANY TIME!!!!!!!!!!

instead you make a point of embarassing me on this website when I did nothing but try and communicate all the facts and give you every option and then some.

YOU DID NOT SIGN OR REQUEST AN OPTION CONTRACT AT THE TIME OF SELL

THEREFORE IF THE ORIGINAL CONTRACT IS VIABLE TO ANY OF RENO DODGE'S LIENHOLDER'S YOU DO NOT HAVE ANY RECISSION RIGHTS...

sorry that is just business, welcome to being over 18 and having legal responsibility. I didn't sell you that car, I didn't negotiate any terms with you, I merely did my best to help you navigate the terms of your deal and fully disclose all the terms of the financing. I did nag you about buying a warranty and GAP insurance because I knew you were burying youself in that new vehicle REALLY badly and if anything happened(wreck, theft) you and your credit would've been severely impacted. Your own credit union advocates purchasing GAP insurance. As to the warranty, you yourself had stated you had been to fix your 2002 3 times already, in lieu of how buried you'd be in the new van I knew it best to protect you after the factory warranty expired, because it would be difficult to impossible to trade earlier than 3 years.

Despite you slandering my name with your poorly chosen arguments, I truly am sorry you had a bad experience and there is no excuse for the confrontation that occured with the salesman. However, I am obviously the person that you decided to express the bulk of your anger with and it is down right unjustified. I sincerely wish you better luck in the future.

First of all let me say that I've been in the car business for 11 years and I regret every miscommunication that ever happened between a client and I, but inevitably they do occur.

Wanda and husband

There is no deductible on the GAP insurance policy I sold you... I'm not aware of any GAP insurance policy that has a deductible, in most cases GAP policies provide for your insurance decutible to be paid up to 1,000.00.

I did send your paperwork to HCU via facsimile transmission. I am very sure(although it's been quite some time) that I sent all the transactional details via Credit Union Direct Lending system as well(internet transmission). I am not sure but I bet they declined your application for Loan to Value ratios. You see when you trade in a fairly new Caravan(which is a domestic vehicle and therefore a poor reseller)
which you still owe money on, the odds are that you have a higher payoff than actual cash value to the dealer. Therefore any negative equity must be transferred to the new purchase, along with the profit the dealer will make, the new sales tax and any extended service agreements, life or disability insurances, factory prepaid maintenances that you chose.

It is not uncommon to be financing more than 150% of the invoice value of the vehicle in these situations. This problem compounded by the ammortized loan calculations means that you are driving off the curb taking a 30% or higher instant depreciation on top of the transferred negative equity, and aforementioned ancillary expenses while paying nearly all the loan interest in the first few years...

It is interesting that you mention how I did obtain a lower interest rate, longer term and therefore a much lower payment for you folks and all I needed was proof of the income that you stated on your credit application. You signed documentation agreeing to provide that income without stipulation as to who was the lienholder. Because I too am a human being and can empathize with you and your family I always took a sincere interest in obtaining the best possible financing for everyone, especially in cases where the client had expressed an inconvenience or upset. Had you slowed down to listen to me when we were talking, you'd have understood that I was not only offering you a chance to lower your monthly payments with the new terms, I was offering you the 5 day option contract with the new contract to get more time to obtain the financing you swore HCU had for you.

On top of everything else I expressed to you the VERY SIMPLE FACT THAT YOU HAD COPIES OF ALL THE DOCUMENTATION YOU SIGNED AT THE DEALERSHIP AND COULD'VE TAKEN THAT TO THE CREDIT UNION AT ANY TIME!!!!!!!!!!

instead you make a point of embarassing me on this website when I did nothing but try and communicate all the facts and give you every option and then some.

YOU DID NOT SIGN OR REQUEST AN OPTION CONTRACT AT THE TIME OF SELL

THEREFORE IF THE ORIGINAL CONTRACT IS VIABLE TO ANY OF RENO DODGE'S LIENHOLDER'S YOU DO NOT HAVE ANY RECISSION RIGHTS...

sorry that is just business, welcome to being over 18 and having legal responsibility. I didn't sell you that car, I didn't negotiate any terms with you, I merely did my best to help you navigate the terms of your deal and fully disclose all the terms of the financing. I did nag you about buying a warranty and GAP insurance because I knew you were burying youself in that new vehicle REALLY badly and if anything happened(wreck, theft) you and your credit would've been severely impacted. Your own credit union advocates purchasing GAP insurance. As to the warranty, you yourself had stated you had been to fix your 2002 3 times already, in lieu of how buried you'd be in the new van I knew it best to protect you after the factory warranty expired, because it would be difficult to impossible to trade earlier than 3 years.

Despite you slandering my name with your poorly chosen arguments, I truly am sorry you had a bad experience and there is no excuse for the confrontation that occured with the salesman. However, I am obviously the person that you decided to express the bulk of your anger with and it is down right unjustified. I sincerely wish you better luck in the future.

First of all let me say that I've been in the car business for 11 years and I regret every miscommunication that ever happened between a client and I, but inevitably they do occur.

Wanda and husband

There is no deductible on the GAP insurance policy I sold you... I'm not aware of any GAP insurance policy that has a deductible, in most cases GAP policies provide for your insurance decutible to be paid up to 1,000.00.

I did send your paperwork to HCU via facsimile transmission. I am very sure(although it's been quite some time) that I sent all the transactional details via Credit Union Direct Lending system as well(internet transmission). I am not sure but I bet they declined your application for Loan to Value ratios. You see when you trade in a fairly new Caravan(which is a domestic vehicle and therefore a poor reseller)
which you still owe money on, the odds are that you have a higher payoff than actual cash value to the dealer. Therefore any negative equity must be transferred to the new purchase, along with the profit the dealer will make, the new sales tax and any extended service agreements, life or disability insurances, factory prepaid maintenances that you chose.

It is not uncommon to be financing more than 150% of the invoice value of the vehicle in these situations. This problem compounded by the ammortized loan calculations means that you are driving off the curb taking a 30% or higher instant depreciation on top of the transferred negative equity, and aforementioned ancillary expenses while paying nearly all the loan interest in the first few years...

It is interesting that you mention how I did obtain a lower interest rate, longer term and therefore a much lower payment for you folks and all I needed was proof of the income that you stated on your credit application. You signed documentation agreeing to provide that income without stipulation as to who was the lienholder. Because I too am a human being and can empathize with you and your family I always took a sincere interest in obtaining the best possible financing for everyone, especially in cases where the client had expressed an inconvenience or upset. Had you slowed down to listen to me when we were talking, you'd have understood that I was not only offering you a chance to lower your monthly payments with the new terms, I was offering you the 5 day option contract with the new contract to get more time to obtain the financing you swore HCU had for you.

On top of everything else I expressed to you the VERY SIMPLE FACT THAT YOU HAD COPIES OF ALL THE DOCUMENTATION YOU SIGNED AT THE DEALERSHIP AND COULD'VE TAKEN THAT TO THE CREDIT UNION AT ANY TIME!!!!!!!!!!

instead you make a point of embarassing me on this website when I did nothing but try and communicate all the facts and give you every option and then some.

YOU DID NOT SIGN OR REQUEST AN OPTION CONTRACT AT THE TIME OF SELL

THEREFORE IF THE ORIGINAL CONTRACT IS VIABLE TO ANY OF RENO DODGE'S LIENHOLDER'S YOU DO NOT HAVE ANY RECISSION RIGHTS...

sorry that is just business, welcome to being over 18 and having legal responsibility. I didn't sell you that car, I didn't negotiate any terms with you, I merely did my best to help you navigate the terms of your deal and fully disclose all the terms of the financing. I did nag you about buying a warranty and GAP insurance because I knew you were burying youself in that new vehicle REALLY badly and if anything happened(wreck, theft) you and your credit would've been severely impacted. Your own credit union advocates purchasing GAP insurance. As to the warranty, you yourself had stated you had been to fix your 2002 3 times already, in lieu of how buried you'd be in the new van I knew it best to protect you after the factory warranty expired, because it would be difficult to impossible to trade earlier than 3 years.

Despite you slandering my name with your poorly chosen arguments, I truly am sorry you had a bad experience and there is no excuse for the confrontation that occured with the salesman. However, I am obviously the person that you decided to express the bulk of your anger with and it is down right unjustified. I sincerely wish you better luck in the future.