• Report: #1041250
Complaint Review:

Auto Drive 1

  • Submitted: Sat, April 06, 2013
  • Updated: Sat, April 06, 2013

  • Reported By: KerryW — Braintree Massachusetts
Auto Drive 1
181 South Main Street (rte 28) West Bridgewater, Massachusetts United States of America

Auto Drive 1 Deceptive Practices, High Interest Rates, Price Gouging, Lies, Rude, Insulting Service West Bridgewater, Massachusetts

*REBUTTAL Owner of company: Similar exerience.

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Avoid at all costs! Total scammers, rude, ignorant, offensive. Sure - they'll give a loan no matter how bad your credit is, but they won't tell you the rate unless you ask - and it will be a lot higher than the going rate. Then, if you complain, they'll tell you for a little more down you can get a better rate - but they won't offer that unless you complain.

They offered us 1 car and 1 car only. Did the old "It just came in and won't last long so give us a deposit to hold it" BS. After a little searching we found their price to be THOUSANDS more than any other price for this same make and model anywhere in all of Massachusetts - and that was even looking at models that had more extras like heated seats and dvd players and the price was still way, way off. They wanted $10,500 and the nearest I could find was for $8,300 (again with a lot more options).

So my husband makes a call and leaves a message. No call back - shock. We had sent an email asking for the car fax and details the day before. No reply. Another shock. So we try again and manage to get the guy on the phone. My husband asks why the price is so high - and the sales rep, Mike Salerno, doesn't offer any explanation or excuse - he simply says "I'll send your check back to you and cancel the loan" and hung up.  Yup. That's exactly what happened. Nice huh? Wait - it gets better.

So I called and ask for a manager. I get a guy who identified himself as Andrew. He talked over me right from the start, not letting me get out the entire story and trying his best to BS me like I was some kind of idiot. He actually tried to tell me that sites like Autofinder and Carfinder and even Kelly Blue Book "don't tell you that the price they show is after you put a couple thousand down"  Um... that would be illegal and he had to think I was a real moron to believe that.

They can't list a car as "list price of $X" and then when you get to the car lot they say "oh - but that is actually the price only after you give us $2,000". Can you believe this? And he started telling me that the car they showed me has leather seats (that was it - the one feature he pointed out) and they had to pay a lot for it at auction.... blah blah blah. I'm sorry - if Kelly Blue Book says the value is X and you paid that much for it at auction for resale then you are the one who's an idiot because you can't expect people to over pay for a car.

He constantly talked over me and no matter how many times I pointed out to him that one of the main reasons for my call was the way his salesman treated us, he refused to even acknowledge it.  Then he said "listen lady, I've let you talk for like 3 and a half minutes" Um - actually - no he hadn't - he tried to talk over me the entire time and we'd barely been on the phone that long - I have a digital clock across from me.

And his tone made it very clear that he thought it was some great concession on his part that he'd let a woman talk at all - I don't even have the words to describe his voice when he said "lady".  So - I told him I'd be coming here to and anywhere else I could find to let people know about them. Don't waste your time. They will try to sucker you in with an outrageously high interest rate and gouge you on the car price and obviously have the worst customer service skills ever.

Thank goodness we decided to do some research and didn't just buy the car

This report was posted on Ripoff Report on 04/06/2013 01:29 PM and is a permanent record located here: http://www.ripoffreport.com/reports/auto-drive-1/west-bridgewater-massachusetts-02379/auto-drive-1-deceptive-practices-high-interest-rates-price-gouging-lies-rude-insulti-1041250. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Owner of company

Similar exerience.

AUTHOR: FEDUP2014 - ()

At least OP got off easy. My husband (fiance at the time) and I went through this company when they freshly opened up in Danvers. We looked at a vehicle that was located in the area. They were persistent on finding numbers that would work for us. Finally we were told we'd need to go to their West Bridgewater Location a few days later to make payment and file paperwork. 

We arrived and started going over the contract, they escorted my husband to another room to make the down payment while I finalized paperwork. An incident occurred the very next day and I had to call them up. I spoke to a woman named Rose who seemed very sympathetic to my situation and actually encouraged me to stop payment on the card. The paperwork had not gone through to the bank and we were within a "three day grace period" so we were able to nullify the contract. In her words, they were "not certainly not entitled to the 2,000 down payment" because we were not going through with the contract.

This isn't where it ends. They ended up pursuing legal action against us claiming they were entitled to that payment, a clean g fee for the vehicles, a number of other fees despite us never even test driving the vehicle (young and stupid decision. Always try before you buy) or moving the vehicle from the lot. THEY moved the vehicle from Danvers to West Bridgewater. They made us liable for all their legal fees and court costs. We were not given notice of the court date, I'm not sure what address the summons was mailed to but it never came to my mailbox. Because of this, a judgment was automatically defaulted against us.

To make matters even worse, my husband got arrested on a warrant he never knew existed. Turns out, Joe DiBiasio also filed criminal charges claiming "improper use of a credit card" due to my dispute of the charge following the advice of an employee. According to him, he was still entitled to all kinds of payment and my husband "ripped him off"  by not paying him.

I was the one to dispute the card charge, but after being arrested and appearing a multiple court dates, they finally dropped the charges against my husband but it will forever remain on his record as an arrest.

This company is nothing but crooks and needs to be shut down.

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