Complaint Review: Auto Protection Alliance - Garden Grove California
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- Author Not Confirmed
- Auto Protection Alliance 12661 Hoover Street Garden Grove, California USA
- Phone: (800) 356-8170
- Web: www.autoprotectionalliance.com
- Category: Auto Warranty
Auto Protection Alliance Ken Hamilton Do Not Buy an Extended Warrante from this company! Garden Grove California
*Author of original report: Refund
*Consumer Comment: I have a similar experience!
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I was called by this company to purchase an extended warranty on my car. After my car was in an accident and it was totalled, I cancelled the policy. They continued to take out the payments even after I cancelled so I requested a refund. It has been over two months and I keep getting the run around. "It is in processing", "Ken Hamilton, the supervisor, is not at his desk". I call every day to no avail. This is the worse company to deal with. I can only imagine what kind of service I would have received if my car needed service. Stay away from these people! My attorney is now involved.
This report was posted on Ripoff Report on 04/15/2015 09:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/auto-protection-alliance/garden-grove-california-92841/auto-protection-alliance-ken-hamilton-do-not-buy-an-extended-warrante-from-this-company-1222589. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Refund
AUTHOR: - ()
SUBMITTED: Tuesday, October 06, 2015
I was able to successfully receive my refund after filing a complaint with the Better Business Bureau. You need to continue to pressure them.
#1 Consumer Comment
I have a similar experience!
AUTHOR: Ray - (USA)
SUBMITTED: Tuesday, October 06, 2015
Hi Sandy,
I have had a similar experience with Auto Protection Plus. While I have been able to successfully cancel my membership, have not yet received my initial deposit refund of $295. At this point, it is about 1 month overdue. I have called numerous times, and have been getting the run around. I have spoken with Ken Hamilton on two occasions, and he keeps saying he will "send an email" and the "mark the case as urgent" yet nothing gets accomplished. Now, I get Michael Haines on the phone, and he says Ken is not at his desk at this time. They said I should contact SunPath LLC to look into the refund but SunPath says they are not involved in the refunds. It is extremely frustrating! I would strongly advise others to avoid this company! They are con artists!
Were you able to get your money back with the help of your attourney? I am strongly considering legal action as well.
-Ray
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