Integrity Automotive Wes, Manager INTEGRITY AUTOMOTIVE IN MERRIAM, KS...NEVER TAKE YOUR VEHICLE TO THESE GUYS!! Merriam, Kansas

I am a single, female, local business owner that has been taken advantage of by Integrity Automotive. I had taken my vehicle to Integrity to be repaired after a car accident I was involved in on 11-22-11. I was referred to them by a mutual associate of one of the owners at the time,so my trust level was at a minimum. Normally,dealing with a automotive shop my trust/concern levels would've been at all time high. They had the vehicle towed to their location on 11-23-11.

On 11-27-11 I received a written estimate from Integrity in the amount of $3675.00 to repair it. It included: 1-replace strut tower chassis/frame =$1200. 2-new hood=$220.00, 3-new passenger side front fender=$195.00,new front bumper=$295.00,3-new right/front headlight assembly=$190.00,4-prep&repaint)=$300.00,4-miscellanious suspension repairs=$275.00,& 5-20hrs of Labor@ $50.00/hr. I was told it would take about 2 weeks to repair.

Considering,I was paying out of pocket for the expenses it took me about a week and half to get them an initial deposit for parts,but I would have the car back within about 10 days. After that time period passed they continued to give me numerous excuses of why the vehicle was'nt finished. So,I thought by making small payments it would encourage them to finish it. That did not happen. I was told on 2-25-12 the car was having radiator/fan issues but I could come pick it up.

Upon arrival, I noticed the following: dents in the new hood, old air bag sticking out(not replaced & electrical tape holding steering wheel together),scratches on the new bumper, windsheild improperly installed (interior exposed),lock/unlock not working, engine light on, stick to hold the hood up was missing,& several other issues. When I asked the (Wes)owner about these things he told me to take it somewhere else and have them look at it,that he has done all he's going to do. I feel they are trying to take advantage of me & my situation.