Complaint Review: Pep Boys #669 - Mesa Arizona
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- Author Not Confirmed
- Pep Boys #669 1233 S Country Club Drive Mesa, Arizona United States of America
- Phone: 4809641784
- Web:
- Category: Auto Repair Service
Pep Boys #669, Poor parts, service and warranty Mesa, Arizona
* : Update
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In May, 2009 I took my van to Pep Boys on Country Club Drive in Mesa, AZ for a replacement alternator. I declined the extended warranty for $16. Here it is September, 2009 and I'm going to have to pay a little over $100 in labor to get the three month old alternator replaced again because the bearing is going bad.
I find it very interesting that this bearing failed a few days after I had an air conditioning compressor package installed because the compressor bearing was going bad.
On the compressor replacement, the van was dropped off on a Friday evening with the understanding that it would be ready Sunday. They waited until Saturday evening to start on it and they discovered they needed a hose they didn't have. It took 2 days (Sunday and Monday) to get the hose. When they got it on Monday the mechanic was out sick and they couldn't finish it until Tuesday.
I just got off the phone with the guy about the alternator. He wanted to sell me the extended warranty again. I told him that if I needed the extended warranty again, I would be going to another shop because they sold crappy alternators. He said "It's not the alternator. It's the bearing in the alternator." Geez, can you believe that? I asked him if they were going to replace the bearing or the alternator. When he said the alternator, I said "Then it's a crappy alternator, I don't care what part of it failed."
An alternator, or any part for that matter, should not fail in 3 months. There should be no need for an extended warranty and Pep Boys should be replacing this one for free. THAT would be good customer service and THEY don't have it.
Pep Boys used to be good, but I've seen a decline in their parts and service across several of their stores in the past few years. I'm done with their "service" department.
This report was posted on Ripoff Report on 09/05/2009 04:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/pep-boys-669/mesa-arizona-85210/pep-boys-669-poor-parts-service-and-warranty-mesa-arizona-490751. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1
Update
AUTHOR: Shevie - (USA)
SUBMITTED: Monday, September 07, 2009
The phone call mentioned in my original report was at 2:26 PM, Saturday, according to my cell phone log. The last thing I was told was that they'd call me when it was done. I never heard a thing from them, my cell phone logged no missed calls, and there was no voice mail. I called today, Monday, at noon and was told it was ready. $146 for labor to replace a 3 month old alternator that should not have failed. I hope they enjoy that $146 because it is the last penny Pep Boys will ever get from me for anything.
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