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Report: #567360

Complaint Review: Spreen Honda - loma linda California

  • Submitted:
  • Updated:
  • Reported By: kimmersbco — Redlands California United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Spreen Honda 25050 Redlands Blvd. loma linda, California United States of America
  • Phone: (877) 680 - 7276
  • Web:
  • Category:

Spreen Honda Spreen Dishonest Service - Part did not actually need to be replaced loma linda, California

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I took my 2003 Honda Element into Spreen in December for scheduled maintenance and a SRS light on (airbag).  



Spreen diagnosed the SRS light as a faulty seatbelt buckle which is covered under warranty.  The part was ordered.



Jan 2010, I took my Element in for the part replacement.  Picked up the vehicle and began driving home and noticed the warning light was still on.  Spreen advised to bring the car back in for the system to be reset.



The next day, I brought the car back in.  I received a call saying they had bad news that the reset did not work and it is in fact the whole SRS unit that needs to be replaced (est. $540.00, not under warranty).  I refused the service in order to get a second opinion. Bob Martin, Spreen Honda Service Mgr., provided little compensation for the hassle of bringing my car in multiple times for diagnosis (even driving off the lot with the problem still there...basic problem solving skills).



I took my car to another service provider.  They hooked the car up to the computer to read the codes and noticed there is no current code, only the seat belt code in the history section.  The repairman reset the history code and the light is off.  He said there was absolutely no current or history with a code that signifies a faulty SRS control unit.  My cost at this repair shop = ZERO.



Do not trust a single word from Spreen honda.  If you have any items they say should be replaced, please get a second opinion.

This report was posted on Ripoff Report on 02/10/2010 11:28 AM and is a permanent record located here: https://www.ripoffreport.com/reports/spreen-honda/loma-linda-california-/spreen-honda-spreen-dishonest-service-part-did-not-actually-need-to-be-replaced-loma-lin-567360. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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