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Report: #383295

Complaint Review: STS Tire & Auto Center - East Meadow New York

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  • Reported By: east meadow New York
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  • STS Tire & Auto Center STS Tire & Auto Phone: 732-356-8500 Fax: 400 W. Main Street Bound Brook, New Jersey, 08805 U.S.A. East Meadow, New York U.S.A.

STS Tire & Auto Center Exploitation, Dishonesty and Empty promises is not a trust thing! East Meadow New York

*UPDATE Employee: Tanke responsibility for your own life

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As former employee of this company, I can 200% agree with people writing negative comments about this company. STS ..it's a trust thing is a lie!

A manager hired me with so many promises only to end up being exploited, being an instrument of achieving his goal so that he will earn his bonuses at the end of the year. I am a mechanic for more than 10 years with some years of mechanical and electrical engineering background, and passed 2 ASE Certifications but was hired less than $9/hour with a promise of quarterly increase and when I pass ASE tests. With these qualifications, I end up selling and doing tires, deliver tires, receive delivery, do much flat repairs, sell parts and jobs to customers more often than work as a professional automotive technician.

The Pay rate is not important as all other STS managers will tell you especially the district manager but the Commission. STS will not give you a career in Automotive Mechanic but will train you to become a Sales Man and a Commissioner. Some call it a Rip-Off Specialists. Dishonesty will be highly likely to be your best tool and sales pitch your welcoming words. A customer can come for simple oil change but end up changing all tires, changing brakes pads and rotors, changing all other fluids and up to changing timing belts.

This company is a commission-driven Automotive Shop. People who manage this company are not really car lovers and really care for your car but most of them if not all are salesman and come from tire businesses. I've been to their training teaching you how to inspect cars to make sales!

STS will hire you regardless of your experience for $8/hr and will tell you you will make more money in commission as if every car that comes in needs to change their timing belt, all tires, all brakes.. etc.. A guy was once hired when I was working with STS who has zero experience in automotive, and I had to tell the guy to better quit because he might destroy customer's car if he pretends to know what he was doing. He put the lift at the wrong spot of the car that almost killed him and damaged the car. He doesn't even know how jack up a car properly and yet he was hired as Auto Tech?

You have to really look at the car, walk around it really close in order to sell parts and jobs to make money is the key for any mechanic in STS to make money. If you just do the thing that the customer wants you to do for their car you would be better off standing behind the counter as a cashier in convenient stores or might as well washing cars. If every mechanic or manager at STS will treat their customer's car as their own they would not allow any mechanic to change their brake pads when it still has substantial meat or change their timing belt earlier than 60,000 miles. My car has 130,000 miles on it and I have not changed the timing belt since 90,000 mi and I intend to change it at 160,000 miles but as STS Mechanic I will have to convince my customer to change theirs at 60,000 miles as prevention in order to hit my weekly sales average or else I wont make commission.

I believe that honesty should apply not only to our own but most especially to others. If we believe we would not do that to our own car then we should not an ounce of thought think that we should recommend to customers to do the opposite. STS should stop this commission thing because it is not a trust thing to tell customers they need tires when our own vehicle's tire is much worse than our customers. We had been using an STS truck with bad tires for a time while we were so strict with our customer's tires condition.

If any lawyers or lawmakers reading this comment I hope you make a law regulating if not banning this practice of commission in car repair and maintenance industry. Automotive Technicians are not sales man. We make money with our hands, technical knowledge, and ability on making your car safer and more efficient not selling you parts or things that you really don't need.

This practice of commission in Repair Shops promotes exploitation, encourages dishonesty and makes more empty promises of advancement and career in Automotive. Some technicians advance and end up being a store manager engrossed mainly of maintaining sales target, commissions, and bonuses.

"STS is a trust thing" is their slogan and really is just a slogan. "It is hard to trust a mechanic who makes money out of commission.." is a slogan that can be trusted! " Be careful of mechanics who fix your car based on commission-pay rate because he may just be trying to reach his weekly sales quota. Take it from a former STS employee-owner! Not all mechanics are rippers as most people believe only suspect them if they work within a commission.

I now work alone and would always warn my customers to bring their cars to an Automotive Repair Technician who really care and not to a Sales man pretending to be a Mechanic. In order to make money as a Mechanic of STS, you have to have an 'STS mindset" - Sell That Stuff mindset! If you don't make money or reach your sales quota every week for several weeks you will be in danger of being transferred to another store which may be highly unlikely favorable to you until you simply quit.

This system of commission in Automotive Repair and Maintenance Industry must be stopped before it completely damage the reputation of good and honest mechanic who are looking for ways to put bread on the table and were simply promised a bright future at STS as employee-owner. I know how to make it possible for technicians to make money and at the same time be honest and truthful to their customers while employed with STS. The management just wont listen.

TECH4Life
east meadow, New York
U.S.A.

This report was posted on Ripoff Report on 10/21/2008 09:49 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sts-tire-auto-center/east-meadow-new-york-11554/sts-tire-auto-center-exploitation-dishonesty-and-empty-promises-is-not-a-trust-thing-383295. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Tanke responsibility for your own life

AUTHOR: James071 - (U.S.A.)

POSTED: Tuesday, January 20, 2009

First thing first, grammar and spelling are an indication of your education and what you have invested in it. You are responsible for your career advancement. There are plenty of good honest technicians making a good living in this company. What stopped you? That only you can answer. The productive people are rewarded in life. Yes, like any other successful company some of the traing is sales related. Without sales there is no revenue and therefore no need for employees. The vast majority of training that STS offers is technical and personel development. Any decent manager will tell you good, qualified help is hard to find. When you do find it you hold on to it .

Perhaps you do not posess the required skills to make a living in this business. There is nothing wrong with that, this is not for everybody

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