Report: #1078803

Complaint Review: Auto Villa

  • Submitted: Sat, August 24, 2013
  • Updated: Sat, August 24, 2013
  • Reported By: rfail1988 — Peoria Illinois
  • Auto Villa
    1701 West Route 120
    Mchenry, IL 60050, Illinois

Auto Villa Auto Villa West, Mchenry Auto Villa Shady Dealership Knowingly Sold me a Lemon - or is Stupid Enough to not Look at their own Cars Mchenry,  Illinois

*Author of original report: clarification

*Author of original report: took it to a third party mechanic

*Consumer Comment: How Did You Find This Out?

Show customers why they should trust your business over your competitors...

This is a dishonest dealership and should be shut down! Short story: they knowingly sold me a major lemon. Long story: I bought a used Ford Excursion from this dealership and they informed me about some minor issues with the vehicle that we agreed to fix if the price was lowered. We fixed them, and we discovered later that the vehicle had a major glaring safety issue - the ball joints were rusted well beyond what is safe. The vehicle pulled to the left because of this and they said it was "just an alignment issue" - not so. This is a $1000-2500 fix.

Anyone could have seen that easily if the vehicle was elevated and examined by their mechanics - which is obviously was, because they spray painted over the rust in the wheel wells right next to it. Therefore their mechanics are really stupid, or their salesmen are operating deceptively.

When I informed them about this, the owner refused to do anything about it to make this situation better. I was told that after buying a vehicle that I bought it "as-is". So basically they just tried to pawn this unsafe to drive vehicle off to someone to make a quick buck and wash their hands of the situation. They are crooks and should be avoided at all costs.

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 08/24/2013 07:57 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 Author of original report


AUTHOR: rfail1988 - ()

 To be clear, the third party mechanics informed me about the bad ball joints. Auto villa brought the price down on the sale of the vehicle under the claim that the problem was just an alignment problem. I called them and asked if they look at the mechanical soundness and put their vehicles on an elevator and examine everything they sell and they said yes. So their mechanics are either piss poor (its obvious when you look at it from below), or their salespeople are shady.

Respond to this report!

#2 Author of original report

took it to a third party mechanic

AUTHOR: rfail1988 - ()

I took it to a mechanic to have them fix the squirrelly steering which Auto Villa claimed it was an alignment issue - they brought the price down a little bit claiming that it was only an alignment problem but neglected to mention the ball joint problem.

Respond to this report!

#3 Consumer Comment

How Did You Find This Out?

AUTHOR: Jim - ()

I'm curious, how did you find out about the bad ball joints?

Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.