Complaint Review: Continental Warranty - Malibu California
- Continental Warranty 24955 Pacific Coast Highway Malibu, California U.S.A.
- Phone: 888-244-0925
- Web:
- Category: Auto Warranty
Continental Warranty, Royal Administration Services, MCG Enterprises, LKQ rip-off! Lack of customer service, failure to honor warranty claims. Malibu California
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My vehicle breakdown (blown headgasket) occurred while traveling away from home. The vehicle sat in the dealear's repair shop for a week while waiting for their inspector to show up to approve the claim. Continental only sells you the policy. They pay "Royal Administration Services, Inc." to handle all claims.
(1) The inspector required a partial teardown of the engine to determine the extent of damages. Continental WILL NOT PAY for the teardown & diagnosis that THEY requested ($600.00).
(2) After approving my claim, a replacement engine had to be ordered. Royal Administration locates a USED REPLACEMENT engine from a specified vendor ("LKQ"), then leaves it to the dealer/repair shop to order it. It's going on 2-weeks now since the dealer placed the order. The parts vendor won't answer his phone, and Continental Customer Service won't lift a finger to offer any assistance.
(3) Even though the time delays are a direct result of Continental Warranty's policies, they won't reimburse me for any rental car fees beyond 5 days. I'm on my third week without a vehicle, and my vehicle is at a dealership more than 150 miles away from my home.
Charles
Tucson, Arizona
U.S.A.
This report was posted on Ripoff Report on 12/13/2004 11:30 AM and is a permanent record located here: https://www.ripoffreport.com/reports/continental-warranty/malibu-california-90265/continental-warranty-royal-administration-services-mcg-enterprises-lkq-rip-off-lack-of-122591. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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