My husband went to Auto Zone in Lake Havasu City,AZ to get some Spark Plugs for our 1994 GMC Jimmy(we were in Havasu on Vacation from Illinois and was taking our Daughter to Disney Land in CA).The guy at the counter(his name was Gary)gave my husband the plugs.My husband walked back to our Motel(The Havasu Inn)to put them in our SUV before leaving for Disneyland.
We got aproxmately 12 miles from Indio,CA and our vehichle caught on fire(inside).My husband walked down to a "call box" to call 911(because we had no service on our cell phone in that area).I believe the dispatcher called a tow-truck (I'm not sure).It cost us $160.00 to have our vehichle towed aproxmately 12 miles.My husband went to a different parts store to get plugs because my husband said the truck was acting like the plugs needed replaced.
It was in the parking lot of the different Parts store(where my husband changed the plugs)is when he figured out that they were different plugs that he was given by the man at Auto Zone in Havasu.When my husband took the plugs out of the SUV,he showed me the difference between the plugs he had just taken out(that he got from Havasu Auto Zone) and the ones he had just gotten from the other parts store(I think the name of it was Pep-Boys.)The spark plugs he took out of the suv,weren't all there!It was as if the spark plugs had "blown up" or "exploded" in the engine of our truck!
We found a motel to stay in, my husband called Auto Zone in Havasu From our cell the next morning it was late(and we knew auto zone wasn't open)They gave my husband a big run-a-round ,trying to blame my husband for it because my husband "didn't look at the spark plugs to make sure it was the right plugs for our truck".(The people at the Parts stores have computers to tell them the part number after the customer tells them the year,make and model of the vehichle they are buying parts for!!)We used to ALWAYS go to Auto Zone in Washington(IL),Peoria(IL),East Peoria(IL) and Bloomington-Normal(IL)...(These store were the closest to us where we lived in Secor,IL.)
We had never had a problem with Auto Zone until this incident with Lake Havasu City auto zone.My husband also filed a claim at auto zone we have a claim number,the receipts from everything,the spark-plugs etc..... Auto Zone wanted my husband to give them the plugs,I told my husband to hang onto them,and ALL the receipts because I noticed on the receipts that it has the part #'s of the spark plugs that was bought from both parts stores to prove he was given the WRONG plugs at Havasu Auto Zone.
We have not been to an Auto Zone since,nor will we ever go to another one!We ended up renting a u-haul(which we have receipts) so that we could have a way back to Havasu... Also, the manager, (I believe it was) acted as if my husband done this on purpose,because my husband changed the plugs while we were on vacation..
My husband has ALWAYS kept our vehichles up to par...We had just put a new tranny in the SUV befor we left IL for vacation(and we have proof of this also,from the mileage,notes kept.)My husband wasn't by no means trying to get Auto Zone to buy him a brand-new vehichle, but we DO feel that Auto Zone should pay to have our vehichle fixed!!!
Lake Havasu City, Arizona