• Report: #368523
Complaint Review:

Auto Zone

  • Submitted: Sun, August 31, 2008
  • Updated: Mon, December 12, 2011

  • Reported By:Chicago Illinois
Auto Zone
12115 S Pulaki Alsip, Illinois U.S.A.

Ex Auto Zone Employee Rip offs Alsip Illinois

*Consumer Comment: AutoZone added item to my order without asking or my knowledge again

*Consumer Comment: I have never had it just put in the box

*UPDATE EX-employee responds: EX-Auto Zone Employee Agrees Auto Zone is unethical and underhanded. Have evidence and witnesses...

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This is for Mr Evil McGyver Im sure you work for Corporate to back up Auto Zone I am on Ex Auto Zone employee and I have proof of your management treatning us with verbal warnings and written warnings if we didnt sell it to the costumer People watch out everytime you buy brake pads check inside the box they will charge you for something you never asked for. I have been with company for 5 years and they made us put it inside the box and chaege the costumer without their autority, I complined about it and call the authority I reported it to the Better business bureu and even the Attorney Genearl. they will do anything to get you 1.19 it not that much for one person but when thry do that to a million people that is alot. I told me ex manager that that was a scam and he told me we dont do that no more I even told greg or creg from lost prevention and he even admited it that it was happening in alot of stores. If this happens to you report it to the better Business Bureu or the Attoreny General. its a scam of even fraud. I will testify for anyone that needs me to testify I will even talk to the media an show them all the proof. We are not the only ones that are complaning about this someone in memphis Tenesee qiut because after to compalined about this to corporate they retaliated against him. I have it in writting. Dont report it to Corporate because they wont do nothing trust me I beent there done that.

I got a treats comming from Human Resources telling me that if I said anything about what happend in the company It would cost me my Job even their Attorney asked me that when did my father cross the borther Benjamin H Banta from Luisiana that is AutoZone Attorney this was in regards to a discrimination Lawsuite AutoZone will do anything to get you out of their way.

Benjamin H Banta
The Kullman Firm
A professional law corporation huh so professional they get you family involved even if they dont have to do anything with the case there is a video recorded about this Insident this is their office in Luisisana

New Orleans, Louisiana
Detailed Location Information 1600 Energy Centre
1100 Poydras Street
New Orleans, LA 70163

P.O. Box 60118
New Orleans, LA 70160

Auto zone employee
Chicago, Illinois

This report was posted on Ripoff Report on 08/31/2008 03:29 AM and is a permanent record located here: http://www.ripoffreport.com/reports/auto-zone/alsip-illinois-60803/ex-auto-zone-employee-rip-offs-alsip-illinois-368523. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

AutoZone added item to my order without asking or my knowledge again

AUTHOR: SHA - (United States of America)

I filed a report on this illegal activity today, AutoZone #2710 in Phoenix Arizona. This is very bad business, these tactics must be stopped.

12/10/2011 went to AutoZone #2710 in Phoenix, Arizona to purchase 4
spark plugs. Clerk asked me if I needed anything else, my
response..."Nope, just the four plugs". I get home and remove the four
plugs from the bag and there is a tiny packet of lube...insert your
funny pun here;)  Next, I then pulled out my receipt and sure enough,
these jokers at AutoZone charged me $1.39 for product I had NO INTENTION
nor did I opt to purchase. This employee just added it to my bill to
increase the sale without my permission or knowledge. It felt like a
small amount and hardly worth driving back to the shop for but when I
thought about this...it felt like that is EXACTLY what these jokers are
most likely counting on...

Upon changing out my spark plugs, I returned to the store and requested
the manager. Assistant Manager was on duty and I explained what had
occurred and Asst Manager asked me, who helped me, I mentioned the
employee who's cashier number was on the receipt in his hands(how would i
know the guys name?)...manager then asked me, "was it our new guy or
the Mexican guy who doesn't speak English well?" My reply, "I have no
idea if the guy was new and there wasn't anything odd about the guy or
his pronunciation of English...?" The manager mentioned the lube was
complimentary, I stopped him and again pointed to the receipt and stated
there was NOTHING complimentary about the item as there was a $1.39
charge on the receipt that was quite contradictory to this explanation.
Asst Manager then adjusted his response and said, 'this item compliments
the items you purchased'.

The product was unnecessary and I just wanted my money they absconded
off with back. They refunded my money but it was really lame to have to
go through this...seriously, ALWAYS check your receipt and bag prior to
leaving AutoZone.

I resented being charged by AutoZone for the additional item without
being asked, it absolutely was an intentional act, it is illegal
practice and needs to be immediately stopped. How many of these illegal
$1.39 charges is AutoZone pulling off per hour, day, month year?

This type of cheating of their customers must stop, I couldn't be more of a dissatisfied customer.

In typing this up AutoZone Ripoff Report up, I remember purchasing brake
pads from them a couple of years ago and this same type of thing
happening but I didn't return the item.

(from reading additional posts, I see this is unfortunately common
practice for this company) In two addition Ripoff Report posts,
employees have shared they are told to do this very thing...smells like a
class action...count me in!

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#2 Consumer Comment

I have never had it just put in the box

AUTHOR: Aaron - (U.S.A.)

They have always asked me, and I have bought it every time. Most people do as few people have it on hand in bigger containers. It's recommended to be used and thus people use it.

If employees are just throwing it in they are ripping off the customers not Autozone. It's an upsell and a rather easy one because you should be using it when changing brakes. It should be upsold properly. That is what you manager was telling you.
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#3 UPDATE EX-employee responds

EX-Auto Zone Employee Agrees Auto Zone is unethical and underhanded. Have evidence and witnesses...

AUTHOR: Brenda - (U.S.A.)

of Illegal activity.

My story is very complex and I am looking to share it with others. It involves tax evasion and Fraud, and how I was treated when I reported it. I have all the proof needed. They are criminals and should be treated as such. I think this would make an excellent story for the media, such as 60 minutes, etc.

If you, also have been treated unfairly, or are someone who is interested in helping me pursue this further, please e-mail me.

My question is why when illigeal activity is reported to local government, why isn't if followed up with..or dealt with????
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