Complaint Review: autoacsystems.com - Internet Internet
- autoacsystems.com 3909 Witmer Rd., Niagara Falls, NY Internet United States of America
- Phone: 866-353-7407
- Web: www.autoacsystems.com
- Category: Auto Parts
autoacsystems.com "the CoolZone", Perma International Inc., keep-it-kool.com Products were ordered but never received. No response to emails or phone calls. Internet
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An a/c flushing kit was ordered on-line from the "CoolZone" on May 2, 2010. Payment was made by credit card through "RBS WorldPay" (This is a legitimate card processing site) and debited from my account the next business day. The "autoacsystems" website indicated 5-7 shipping days. Several confirmation emails were received, thanking me for my order. After 10 days had gone by...and no products, I e-mailed (admin@coolholdings.com) to get a shipment status. No response.
I then called the telephone number indicated. The call went to an automated voice telling me that the "subscriber was very popular right now...", then a male voice message (with a Canadian accent) told me that my call was very important to them, and to leave a message. This was followed by another automated voice telling me that the "subscriber was not accepting messages at this time...", and the call was disconnected. I called the number many, many times, at differing times of day, all with the same result.
A "Google Earth" search of the address (3909 Witmer Road, Buffalo, NY) shows a mail drop-box company ("U.S. Address, Inc."). This company's web site (www.usaddressinc.com) also shows the same address for their business, and indicates they offer a secure, confidential mail drop location. "U.S. Address" is also located just minutes from the US-Canadian border: perfect for a "small company" owned by a Canadian to have a U.S.-based address without having a real, physical location!
After 20 days, still no response and still no products. This appears to be a RIPOFF! DO NOT BUY FROM THIS COMPANY!
Another on-line company appears to be the same site (exactly) with a different name: www.keep-it-kool.com/, so beware if ordering from this one as well.
This report was posted on Ripoff Report on 05/20/2010 03:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/autoacsystemscom/internet/autoacsystemscom-the-coolzone-perma-international-inc-keep-it-koolcom-products-were-605396. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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