Complaint Review: Automax of Norman - Norman Oklahoma
- Automax of Norman 551 N Interstate Dr. Norman, Oklahoma United States of America
- Phone: 405-364-2000
- Web: www.automaxsubaru.com
- Category: Auto Dealers
Automax of Norman Automax Subaru, Automax Hyundai Confused, Crooks, Incompetent, Irresponsible, Inadequate, Inconsiderate Norman, Oklahoma
*UPDATE Employee: Sorry for the poor service you received
*UPDATE Employee: Sorry for the poor service you received
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This was our first and LAST time buying a car from this dealer chain - let me give you some background - a huge hail storm totalled one of our cars - we opted to go look at a Tiburon they had listed online. I must tell you the only good part to this entire deal - was our salesman Rick Dunn, he was helpful, straight with us, informative and reallly made it enjoyable up to the point that we had to go to the finance department. Our first finance guy was Tim, who was not only rude, but also turned out to be incredibly incompetent. My husband has great credit, we could have gone anywhere to get a car - much to my dismay - we loved this particular car - this turned out to be our downfall. We actually walked out after Tim insulted my husband - then got called back by Rick who agreed to knock off almost another $1,000.00 from the asking price if we would come back and finish the deal. Again - much love to Rick, but we should have gone with our gut feeling. We finished the deal with another finance guy, took the car. In our first negotiations, they promised to fix an issue with an indicator light and order us 2 key fobs for the locks and alarm. When it was time to get the key fobs - they swore they only promised 1 and later had to recant due to them writing it in the contract. This dealership is about 35 miles from our house, numerous times we've had to go back to resign paperwork they "messed up" or didn't get signed by us. On one occassion they were going to bring the paperwork to our home to sign - they never showed up - we waited here all evening and not so much as a call to let us know they weren't coming. Tim had us sign the wrong date to the check for the down payment, we were on vacation out of state when he called to let us know, we advised him that there was nothing we could do until we came back. Then we started getting numerous calls about the check, finally I let them take the payment via my debit card with the promise that they were mailing the check back to me - I never received that check - payment via my card came out immediately - then they processed the check as well - this caused NSF fees, then got kicked back. The finance manager promised he would make sure that check didn't go through and pay us the NSF charges and send the check. Now the check has gone through again and cleared. We have no resolve on this, we call and get told that they will handle it - but then never call back. I called to get contact info for the general manager, because at this point - I hate the car, I hate the dealership and I honestly believe they are all incompetent - Leslie at the phones strong arms me so as not to give out the info to contact the GM, even going as far as to tell me that he has no email address or phone number to contact him at - lucky for me - my tech savvy husband was able to find that email address that doesn't exsist.
To any and all considering buying from this dealership and chain - buyer beware. Those with good credit - there are plenty of other dealerships around - those with bad credit - you'd be better off going to Drivetime - and we all know what crooks they are!!
This report was posted on Ripoff Report on 06/14/2010 10:15 AM and is a permanent record located here: https://www.ripoffreport.com/reports/automax-of-norman/norman-oklahoma-/automax-of-norman-automax-subaru-automax-hyundai-confused-crooks-incompetent-irrespons-614032. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
Sorry for the poor service you received
AUTHOR: Automax Admin - (United States of America)
SUBMITTED: Tuesday, April 26, 2011
I read all the details of your experience purchasing your Tiburon from AutoMax Hyundai Norman. I apologize for the lack of service, follow up, and competence in your dealings with us. There is no excuse for such poor customer service.
While it is too late to help you, I can tell you that we have made numerous changes since your experience to improve the level of competence and service that we provide. We have better finance personnel, plus a secretary to help do a better job of processing paperwork. We will make mistakes in the future as everyone does, but hopefully never again at the level that you describe.
I am also sorry that you were not able to get in touch with either our General Manager or me. Our GM really is customer service oriented, and as the Customer Service Manager for the store, part of my job is to follow up with customers who have issues and help get those issues resolved. Part of the changes that we have made include sending out emails with my contact info and encouraging customers to take advantage of having a Customer Service Manager on their side. I cannot resolve everything, but I will research every issue brought to me and push for a resolution that is fair to both parties.
Again, I apologize for the frustration that we caused you with our failure to provide any customer service. Your vehicle is a big investment, and you deserve to be treated with honesty and respect that will bring you back to us for all your vehicle needs.
#1 UPDATE Employee
Sorry for the poor service you received
AUTHOR: Automax Admin - (United States of America)
SUBMITTED: Tuesday, April 26, 2011
I read all the details of your experience purchasing your Tiburon from AutoMax Hyundai Norman. I apologize for the lack of service, follow up, and competence in your dealings with us. There is no excuse for such poor customer service.
While it is too late to help you, I can tell you that we have made numerous changes since your experience to improve the level of competence and service that we provide. We have better finance personnel, plus a secretary to help do a better job of processing paperwork. We will make mistakes in the future as everyone does, but hopefully never again at the level that you describe.
I am also sorry that you were not able to get in touch with either our General Manager or me. Our GM really is customer service oriented, and as the Customer Service Manager for the store, part of my job is to follow up with customers who have issues and help get those issues resolved. Part of the changes that we have made include sending out emails with my contact info and encouraging customers to take advantage of having a Customer Service Manager on their side. I cannot resolve everything, but I will research every issue brought to me and push for a resolution that is fair to both parties.
Again, I apologize for the frustration that we caused you with our failure to provide any customer service. Your vehicle is a big investment, and you deserve to be treated with honesty and respect that will bring you back to us for all your vehicle needs.
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