Report: #1125438

Complaint Review: Automotive Excellence Motors

  • Submitted: Fri, February 21, 2014
  • Updated: Tue, July 01, 2014
  • Reported By: wahoo5 — Richmond Virginia
  • Automotive Excellence Motors
    11211 Sorrento Valley Rd, Ste 5
    San Diego, California

Automotive Excellence Motors Misrepresented the car he was selling; cost me $1,000 to fix San Diego California

*Author of original report: Lies, Lies. and More Lies


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I purchased a 2006 Ferrari F430 from Automotive Excellence. The car was represented as having 2 keys in the description of the car and in the photos of the car and its accessroies, and indeed I was given a second key at a different time than when I drove the car. I purchased the car and had it shipped back to the east coast. Several weeks after it arrived, I tried using the second key by chance. It did not work. I replaced the battery to no avail. I took the key to a Ferrari dealer 2 hours from my house. He told me the key was from a different car. I called Cornelius at Automotive Excellence to report the problem. He would not return my call. I called repeatedly and finally got through. He told me that they gave me the key that they got with the and, if it didn't fit, it was my problem, not theirs. I then spoke to Stefan, the alleged owner of Automotive Excellence. He told me he would check to see if he could find the right key. I later discovered this was just a way to get me off the phone. It took several more weeks to get him on the phone again. He was very abusive and teld me to f*** myself. I filed a complaint with the CA DMV, but they said there was nothing they could do. After pricing keys at several Ferrari dealers, I paid $985 to get a second key made. I was told by both dealers that to lose one key and not have a second would cost me many thoursands to replace the ECU and other electronics. Buyer Beware!

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This report was posted on Ripoff Report on 02/21/2014 12:16 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Lies, Lies. and More Lies

AUTHOR: wahoo5 - ()

Cornelius sent me the same drivel by email asking what it would take to have me remove the report. Here is my complete email response to him. If anyone deals with this dealership, they have no one to blame but themselves.

Wow. It is hard to know where to start to correct all of the factual errors in your email.

Let's start with my trip to San Diego. I rented a car and met you at Ferrari of San Diego where you had taken the 430 for it's PPI. I did pay for the PPI . You got that right.
I later drove my rental car to your shop where we finalized the paperwork. There was no renegotiation of the price in San Diego. I bought the car for the price we agreed on before I made the trip to San Diego.
It wasn't that the key wouldn't "function." The second key you gave me was cut for another car. It was not cut for the 430 I bought. Both Ferrari of Washington and Foreign Cars Italia confirmed that. Keys don't break by recutting themselves.
Stefan never offered to pay anything towards a replacement key. After refusing to return my phone calls for several weeks, I finally caught him live on the phone. He basically told me to go f*** myself. That's definitely not treating the customer right.
I filed complaints with eBay and with the CA DMV. Neither would do anything, but both notified you. This should have been a further hint that I was not a satisfied customer. I also filed the report of the Rip Off Report that you found. I stand by every factual statement in that report.
I had another key cut last fall when I had the annual service done at the Ferrari dealer I use, Foreign Cars Italia in Greensboro, NC. The key cost me $982.49. The receipt is attached. If you cut me a check for that amount and when that check has cleared, I will remove the Rip Off Report.
Until then, I remain a very dissatisfied customer.
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#2 REBUTTAL Owner of company



I want to be direct and to the point on this matter, I didn't know that Mr. Ogburn posted this information till I just happened to google the company name and saw this listing.


Around late Feburary Mr. David W Ogburn contacted me about a Ferrari that we had on Ebay for sale. The vehicle was a 10 out of 10 Ferrari that we purchased from BMW Mini of Escondido. The previous owner had the vehicle serviced at San Diego Ferrari so we were prevy to obtaining all the service history of this very exspensive vehicle. We had the vehicle priced very aggressive but Mr. Ogburn felt that due to him having the vehicle inspected and purchasing a plan ticket that we should negotiate further to compensate for his now out of pocket exspenses.


After days of going back and forth Mr. Ogburn booked a flight to come to San Diego to view the 2006 Ferrari F430 and have the car inspected at San Diego Ferrari. Being that I had build a rapport with Mr. Ogburn I picked him up from the airport and took him over to Ferrari of San Diego to view the vehicle that he wanted to purchase. Mr. Ogburn gave Ferrari of San Diego $600.00-800.00 to perform a full safety inspection on vehicle that they had records of servicing. Now the flip side to this story is that the car was on consignment with San Diego Ferrari for months and they were not able to sell the vehicle. Im sayhing all of this to prove a point.


Mr. David W. Ogburn purchased a Ferrari negoited on the price had the vehicle inspected paid for the inspection by a Ferrari dealership that was trying to sell the same car just 2 weeks before he purchased the vehicle from us. At no time did any issue of any key arise about this vehicle. We received 2 master keys with remotes when we purchased the vehicle and we gave Mr. Ogburn the same identical keys that were given to us when we purchased the vehicle.


After having the vehicle in his possession for weeks Mr. Ogburn contacted me and threatned to leave me a bad feedback on eBay via email. I just so happen to still have that email which Im happy to forward back to Mr. Ogburn upon his request to refresh his memory. On top of selling Mr. Ogburn a perfect vehicle at a discounted price he then demanded that I buy him a new key due the key not functioning. My stand point is that he had the car inspected by the dealer who serviced the car and this never came up. He drove the vehicle and inspected the vehicle himself in person and this issue never came up. The car was represented by the same dealer prior to us purchasing it and this issue never came up. I cannot discount a super car, sell it at a major discounted price and aassumed responsiblity fter the fact they a key was not functional. We took all the steps to avoid this up front I sold the car at a discounted price to allow for a quick sale being that Mr. Ogburn did his due diligence by having the vehicle inspected at a Ferrari Dealer that the car was 100% to his standards. We shipped the vehicle from San Diego to Henrico, VA using a professional car carrier.


To conclude our side of the story at some point a person has to take ownership of the vehicle. If this issue would have came up during the inspection we would have cancel the transaction and sold the car for a higher amount to compensate the vehicle needing a key. Being they both keys worked when the car was here, at the dealer, during the inspection I have to assume that something happend to this key between San Diego and Virginia. We loved earning Mr. Ogburn's business but I think his issue is with San Diego Ferrari being that he paid them  great deal of money to for see these types of issues. Its amazing that Mr. Ogburn thinks that we ripped him off!! Im offended and even furious with the way that he handled this. He threatned to bash our reputation if we didn't buy him a key rather than addressing us like gentlemen and treating us with the same respect we treated him. Stephan offered to even pay half of the price of a key which is $400.00, just to keep Mr. Ogburn a happy client and he declined the offer.


Im sorry but no one would sell you a 120,000 car and RIP YOU OFF for a 800.00 key. It worked when the car was at the dealer, it worked here with us so the problem was not with us sir. As a courtesy we tried to offer what was more than fair and you decided to go online and bash our company by calling us ripoffs!! 

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