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Report: #745896

Complaint Review: Automotix - Internet

  • Submitted:
  • Updated:
  • Reported By: Grant — Stites Idaho United States of America
  • Author Not Confirmed What's this?
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  • Automotix Internet United States of America

Automotix LKQ BEST AUTOMOTIVE Sent wrong part, correct part never sent, credit card charged, Internet

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Ordered used Jeep drive shaft 6/13/11 from http://www.automotix.net, a.k.a. http://market.autopartsfair.com, a.k.a. LKQ Best Automotive, phone 281-444-5559 in Texas. Credit card charged 6/14/11 @ $150.40.

Numerous vendors supposedly had used part so selected one in Washington State (nearest my home) so part would arrive sooner.

Received email on 6/15/11 that part had shipped via UPS. 

6/21/11 part received from a place on the east coast - not Washington.

Part received was the wrong one so phoned AutoMotix who said they would arrange for UPS to pick up wrong part and have a replacement part shipped from Oregon. Was given a new invoice number but no new order number.

Over the next several days, tried to get update via the Internet but with no new order number, was unable to find anything.

6/23/11 and 6/24/11, made several phone calls for update on status of order as part should have arrived but it had not. Was placed on hold for nearly an hour; transferred 5 or 6 times, disconnected numerous times, and left a multitude of voice messages to no avial.

Filed VISA claim with bank today and bingo, got a call from seller stating the replacement part was damaged but no one told them so another replacement part was supposed to be shipped but it had not been shipped either.

Really? Are you kidding???

Bottom line - this company has been in possession of my hard-earned-cash for 2 weeks and I have nothing to show for it. Very unprofessional staff. When finally got to talk to someone, there was a bunch of loud hooting and hollering in the background. One moron kept calling me, "Boss" - classic prison jive.

Stay away from this place!

This report was posted on Ripoff Report on 06/27/2011 11:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/automotix/internet/automotix-lkq-best-automotive-sent-wrong-part-correct-part-never-sent-credit-card-charge-745896. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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