AutoVantage BEWARE OF THIS SCAM..... Norwalk Connecticut

I've seen these types of checks MANY times. Literally, it tells you what you're doing by signing DIRECTLY under the endorsement area. They don't use sneaky tactics. The fact that endorsement enrolls you into whatever program is made very clear. They really gave you a break. It probably wasn't worth to listening to the bi#ching and moaning. You do realize that the BBB has zero power. It's a joke. They do nothing. The FTC is just as insignificant. The best thing you could do for your mother is encourage to read everything she signs. Top to bottom, front to back. If you didn't have a talk with her about that, it's likely to happen again. No such thing as free money. Do you know how many other ads came with her order? Probably quite a few. She ignored those I bet. I use fragrance.com very often. Do more research before you go around badmouthing a legit company. I'm so sick of businesses are always blamed when it's the consumer's error. Finger pointers, always some else's fault. 

 she probably didnt read the check before signing it. ive received offer checks myself, they clearly state on the front and back of the check that by signing it, they are giving the company consent to bill the automatic membership fee to their account. obviously thats how they got the account number as well. 

what kind of person gets a check and doesnt read it first? theres an entire contract on the check ABOVE the endorsement line. sounds to me like its her own fault, if she didnt bother to read what she was signing.

representatives are constantly getting back to back calls and when we get customers like this.. thats why we have so many people on hold. because we have to explain things over and over. as a representative i know that WE do everything in our power to help our customers, its hard to do when our customer doesnt stop yelling at us the whole time. so that could also explain why it was so hard for you to get ahold of somebody.

This is an update to my previous report: I never gave up on trying to get mom's money back. I faxed a letter to the CEO of Trilegiant which explained the above situation. I also mentioned that complaints had been filed with the Connecticut BBB, The Federal Trade Commission and the Attorney General. Within 10 minutes of sending my fax, I heard from someone at Trilegiant (AutoVantage) who assured me that they would correct the situation. Obviously, their "assurance" wasn't enough for me, I wanted written confirmation. A couple of days later, I received the written confirmation, in the form of a copy of a letter to the Connecticut Better Business Bureau who was investigating my complaint. This situation was taken care of a lot quicker than I anticipated, but it still grates me the way this all occured...as for Discover Card and them NOT being helpful in this situation,...I've VERY disappointed in them.