Report: #967469

Complaint Review: Autozone West Covina

  • Submitted: Sat, November 10, 2012
  • Updated: Mon, November 19, 2012
  • Reported By: Tom — West Covina California United States of America
  • Autozone West Covina
    730 N. Azusa, West Covina Ca
    West Covina, California
    United States of America

Show customers why they should trust your business over your competitors...

I purchased 2ea batteries and paid a $12.00 core for each for a total of $24.00 I when I returned the cores without a receipt the y gave me $5.00 each for a total of $10.00 and it was on a merchandise card.  Rip-off
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This report was posted on Ripoff Report on 11/10/2012 02:23 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

I'll Type Slow for You

AUTHOR: Tom - (United States of America)

Take 2 batteries in and take 2 batteries out, When batteries go bad you replace them very simple. The last time replaced with 2ea 6 volt batteries with no core charge. I then replaced the 2ea 12 volt batteries that was 3 years old and then took them back to Autozone and since I was not buying more Duralast batteries they only wanted to give me $5.00 back, when infact I paid $12.00 each plus 9.25% tax on top.  Autozone pays the Feds charge of $5.00 and pockets the $7.00.  I hope you can fathom that whole concept buddy 
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#2 General Comment

3 Years to return a core?


It took you three years to return your battery cores?  They must have been an afterthought when you needed money to re-up your crack habit.
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#3 Author of original report

Sorry I'm not a horder

AUTHOR: Tom - (United States of America)

I don't keep receipts for 3 years, besides sales a right their in the computer under my account, but Thank you for your contribution. 
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#4 Consumer Comment

No Cure for Stupid


Right off of Autozone's website:

"How do I get the core deposit back?  Simply bring the core back to any AutoZone store along with your receipt and your core refund will be issued!"

You raised hell because you didn't follow protocol or specific instruction?  Way to go there, cowboy!  Your incompetence costed someone time and money.

Ignorant can be educated.
Crazy can be medicated.
There's no cure for stupid.

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#5 Author of original report

All Things made right

AUTHOR: Tom - (United States of America)

District manager called and worked out what he said was a computer problem and will retrain all his employees on the proper procedure for core charges.  They will re-fund total amount and said they were very sorry this could ever happen.
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#6 Consumer Comment


AUTHOR: hayley - (United States of America)

You got exactly what your supposed to get. When you return the core you don't get all your money back only a part of it.
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#7 Consumer Comment

kenny should give receipts on rebutts

AUTHOR: The Outlaw Josey Wales - (United States of America)

 need I say more
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#8 Consumer Comment

Gee, you don't suppose if you had your receipt....


they might have refunded the $24.00 do you?

No Ripoff by them.

No, I DON'T work for them.
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