Avangate BV, aka Retina-X Studios, LLC, aka AceSpy Stole my money, lied Jacksonville Florida

I purchased Mobile Spy. The GPS never got the location right not even when at home. The Live Panel didn't get the location right either. The live recordings were always black and the stealth camera was also always black. It got the text messages, call history and phone info right right, as far as I know. But SMS commands do not work!

This is how the website describes the software "Monitor Your Child or Employee" HEAR SURROUNDINGS Record Phone Surroundings*; GPS Location Tracking, TRACK GPS LOCATIONS, GPS Locations at Any Interval; Mobile Facebook Monitoring, MONITOR SOCIAL MEDIA, Facebook Messenger and Twitter; Monitor Call Details, TEXT MESSAGES & CALLS SMS, iMessages and Call Info; Monitor Websites, WEBSITE MONITORING, URLs Visited in the Web Browser; Photos and Videos, PHOTOS AND VIDEO LOG, Record Photos and Videos; Block Applications, APPLICATION BLOCKING, Block Any Apps You Choose; LIVE Control Panel, LIVE CONTROL PANEL, LIVE Screen and more (*Optional) Mobile Spy is the next generation of smartphone spy software. Do you suspect your child or employee is doing something naughty? If yes, then this software is ideal for you.

Install this small program directly onto the compatible smartphone you wish to monitor to begin recording. Using the Internet capabilities of the phone, recorded activities, logs and GPS locations are quickly uploaded to your Mobile Spy account. To view the results, simply login to your secure account using any computer or mobile web browser. Logs are displayed by categories and sorted for easy browsing. The software is completely stealth and works independently. Mobile Spy does not rely on the phone's call and message database to record activities. So even if your child or employee tries to delete their usage histories, the data will still be retained and uploaded. The system is compatible with most models of iPhone, BlackBerry or Android phones. Also compatible with Windows Mobile, and Symbian OS. Phone Requirements Any Smartphone running one of the following operating systems: •Android OS 1.5 - 4.3.1, •BlackBerry OS - 4.2 - 7.1, •iPhone OS 3.1.3 - 6.1.2, •Windows Mobile 6.0 - 6.5, •Symbian OS 9.x. Internet Connection Requirements: Carrier which allows the use of GPRS upload (almost every carrier), The inserted SIM card's account must have Internet access enabled to upload. THREE BASIC STEPS TO SETUP AND USAGE OF MOBILE SPY 1. Register your account to make your username and password. After ordering Mobile Spy you will instantly receive an email containing your registration code. 2. Install Mobile Spy directly to your monitored phone and launch the program. You will notice the name of the application shown does not say Mobile Spy. The name was changed to better camouflage it in the Application list on the device as not to arouse suspicion that the device is being monitored. 3. Login to your account after 60 minutes to view logs. Check logs anytime.

Sounds simple right? My phone and carrier are compatible. It doesn't work. I was told I couldn't have a refund without troubleshooting the phone. The phone I no longer have in my possession, the one I was monitoring. How the heck am I going to do that.