Avangate & Spyapp LLC Impossible to get a refund Internet

I am tired of  screwing with theses two companies. First off, Spyapp LLC is a company that could careless about the customer or the  satisfaction of the customer.  I tried to install the software that supposedly is top of the line. It never correctly installed on my device and a representative of spyapp was short with me and in a round about way, made a comment that I may have not been smart enough to use it. F*** you Dave you know who you are. Second, the company Avangate, a reseller for Spyapp. This company seems to be in the same category when it comes to customer service.  You suck! I have an email from them to Spyapp LLC pretty much asking if it would be ok for me to get a refund.  Really?  Refunding my $19.99 should have been a smart and easy choice. But instead,  they have another pissed customer who writes true and accountable reviews of the way they conduct business. I wonder how many people they set back and laugh at?  Knowing they have screwed  uninformed people like me.