Complaint Review: Avaya
3795 Data Dr
- Phone: 800-328-7833
- Category: Telephone Companies
Avaya Communications company can't communicate, violates contract Norcross Georgia
*Consumer Comment: Not trying to sell you anything.
*Consumer Suggestion: Cost justification
*Author of original report: Avaya Communications - response to responses
*Consumer Comment: Maintenance
*UPDATE Employee: Update your phone system
This year, we can't even reach anyone who knows what we are talking about. For more than 2 months, I have been calling and leaving messages which are never returned. On 3 occasions, I actualy got through their maddening voice mail barricade to a real person, but those people also failed to follow up with a return call.
So now I am attempting to cancel my contract and Avaya is trying to impose "early cancellation fees" of several hundred dollars. This despite the fact I never renewed the contract in the first place. (Automatic renewal applies only if the rate stays the same; in this case, it did not.)
They don't even know the meaning of the phrase "customer service."
Washington, District of Columbia
This report was posted on Ripoff Report on 10/30/2006 03:12 PM and is a permanent record located here: http://www.ripoffreport.com/reports/avaya/norcross-georgia-30092/avaya-communications-company-cant-communicate-violates-contract-norcross-georgia-218345. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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