• Report: #806886
Complaint Review:


  • Submitted: Thu, December 08, 2011
  • Updated: Thu, December 08, 2011

  • Reported By: Kip — Albuquerque New Mexico United States of America
5101 Coors Blvd NW, ALbuquerque, NM 87120 767 5th Ave, New York United States of America

Aveda Golden Shears Aveda Salon Fooled by the Hype 767 5th Ave, New York

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I had a horrible interaction with Golden Shears, an Aveda Salon in Albuquerque.  When I contacted Aveda to report the incident, I was told that there was nothing they can do about individual salons, as they are individually owned; however, they would try to contact the owner/manager and discuss the issues.  After four days and at least two different/conflicting stories from the owner, Aveda refused to assist further.  I was shocked that even after the manager lied directly to Aveda, their "Customer Care" team would not provide any assistance.

As a loyal customer of the Aveda product and philosophy, I expected if they put their name on a salon, they would expect/mandate that salon to do their business by a set of ethical rules. Unfortunately, despite the image advertised by Aveda, they are unconcerned with the individual customer. They are just another greedy company trying to masquerade as an ethical company. Aveda should be ashamed. And I am ashamed that I believed your hype. : (

This report was posted on Ripoff Report on 12/08/2011 06:33 PM and is a permanent record located here: http://www.ripoffreport.com/reports/aveda/767-5th-ave-new-york-10153/aveda-golden-shears-aveda-salon-fooled-by-the-hype-767-5th-ave-new-york-806886. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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