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Report: #731419

Complaint Review: Aventura Technologies - Hauppage New York

  • Submitted:
  • Updated:
  • Reported By: msc2011 — Fremont Nebraska United States of America
  • Author Not Confirmed What's this?
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  • Aventura Technologies Hauppage, New York United States of America

Aventura Technologies Aventura, Aventura Inc., Aventura cctv Aventura products do not work as advertised. Hauppage, New York

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MY ADVICE: STAY AWAY!

I've been working hands on with their DVR 7.0 system for over a year, prior to that we were on version 6.3. The DVR server, wiring, everything to do with the system was professionally installed. No one in my facility likes the system. The software has been buggy. It crashes consistently, and generally does not work as advertised. I've had to develop workarounds to get the software on the NVR client's to function properly. They essentially amount to "tricking" the system into thinking the previously recorded and downloaded video is from "today" instead of any date prior to "today". As of last Friday May 13th we can no longer connect to the DVR via the remote playback interface to view video recorded previously. As soon as a client workstation connects the server crashes.

Additional notes... scheduling video outside of a weekly basis is impossible with their "scheduling tool", their "search" functionality is really a filter system based on a convoluted folder architecture, the ability to archive their proprietary h.264 "standard" video on dvd only works on PC. This is because they create a live cd environment of their NVR playback software instead of authoring a real DVD. When I asked about a true search feature and meta-tagging videos, they were confused. Apparently their engineers didn't know you could add meta-data to files.

This report was posted on Ripoff Report on 05/20/2011 08:56 AM and is a permanent record located here: https://www.ripoffreport.com/reports/aventura-technologies/hauppage-new-york-/aventura-technologies-aventura-aventura-inc-aventura-cctv-aventura-products-do-not-work-731419. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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