Report: #1254366

Complaint Review: AVG eCommerce CY Limited

  • Submitted: Fri, September 11, 2015
  • Updated: Fri, September 11, 2015
  • Reported By: Carol — Houston Texas USA
  • AVG eCommerce CY Limited

    Internet
    USA

AVG eCommerce CY Limited Praveen AyyanerAVG Customer Care Paid for Driver Update for my computer. Only received set up. When I try to complete I am taken to the page wanting me to pay the $29.99 again. Internet

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I paid for Driver Update to AVG in June.  I sent an email with a site to click on.  I got the drive set up, but when I tried to proceed, I was taken to the site to pay again.  The printed email gave me my license number and my order reference number.  I went on their website and could verify that I paid for the program, but I could not print a copy of my receipt.  It was stated that an error in the program prevented the printing of the receipt.  I talked to someone with an accent so heavy I couldn't understand what he was saying.  He sent me an email that supposedly I could install the driver update.  I got the set up again, but not the program to install.  I replied to the email that was sent to me yesterday, twice.  I haven't had a response.  I told them I was reporting to Texas Attorney General's Office and the Better Business Bureau.  And I am.

I used PayPal to pay this company and I have my PayPal statement.

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This report was posted on Ripoff Report on 09/11/2015 02:59 PM and is a permanent record located here: http://www.ripoffreport.com/reports/avg-ecommerce-cy-limited/internet/avg-ecommerce-cy-limited-praveen-ayyaneravg-customer-care-paid-for-driver-update-for-my-c-1254366. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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