AVG Technologies Did not provide product that was purchased Chelmsford, Massachusetts

I purchased AVG Anti-virus on May 2, 2009 and paid for the product in full.  I was e-mailed a link that same day to download the product I purchased for $65.  The link did not work.  It sent me to a web page that was no longer available.

I sent an email to customer service explaining the link did not work.  They responded by sending me the exact same email they had already sent with the same link that still did not work.  I sent another request to customer service and again received the same response.

After several weeks of this, I was finally notified that my link was more than 30 days old and I would have to re-purchase it to be able to download at this point.  Refusing to give this company any more money, I declined their offer.

On February 2, 2010, I received another email informing me that I purchased their product on May 2, 2009 but had not yet downloaded it.  They generously sent me the link that does not work, but then suggested that I pay for the link since it was more than 30 days old.

I am convinced that this is a scam.  You purchase the product, they run you in cirlces, then 30 days later try to get more money out of you by telling you that your link has expired.  I think this company should be stopped from 1) taking money for a product they refuse to make available to the consumer and 2) from further vicitimizing consumers by charging them more money for a link that does not work.  It is obvious they had no intentions of providing the software purchased in the first place but they did manage to charge my credit card.