• Report: #626159
Complaint Review:

Avis Budget Rent A Car

  • Submitted: Fri, July 23, 2010
  • Updated: Fri, July 23, 2010

  • Reported By: Office Manager — Florida United States of America
Avis Budget Rent A Car
Internet United States of America

Avis Budget Rent A Car Budget Car Rental did not provide promised service, gave me a problem, didn't help fix the situation Internet

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I reserved a 7-passenger mini van yesterday at 5:30 in the afternoon.  It was reserved from today to next friday.  I revieved an email confirmation with confirmation number, estimated cost, vehicle type, etc.  When I go to pick it up today, the attendant says they do not have a van, only cars available, and that it was my fault for not confirming the reservation.  The email was a confirmation of the reservation, it said so on the email, but the attendant simply kept stating it was my fault.  When I mde the reservation i was not informed I had to confirm the reservation, and since when do you confirm a resrvation for a car rental after you've made it?  You make the reservation, pick up the rental at the designated time and that's that. 

This report was posted on Ripoff Report on 07/23/2010 10:26 AM and is a permanent record located here: http://www.ripoffreport.com/reports/avis-budget-rent-a-car/internet/avis-budget-rent-a-car-budget-car-rental-did-not-provide-promised-service-gave-me-a-prob-626159. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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