Complaint Review: Axiom Nutraceuticals - Metaugus Inc - Newnan Georgia
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- Author Not Confirmed
- Axiom Nutraceuticals - Metaugus Inc 33 Herring Road Newnan, Georgia USA
- Phone: 770.683.6033
- Web: http://www.axiomnutraceuticals.com/
- Category: Supplemental Health Programs
Axiom Nutraceuticals - Metaugus Inc Axiom - Jay Connaughton Axiom Nutraceuticals ,BKA Metaugus Inc, Scam Company Full Of Deceit & Lies Newnan Georgia
*Consumer Comment: RESPONSIBILITY
*UPDATE Employee: Axiom's Response
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Axiom Nutraceuticals is a complete scam company! Do not do business with them! They go to trade shows promising an 'in house' doctor to have access to when formulating products, and promise the world! The problem is, Axiom Nutraceuticals does not only fall short of all of these promises, they like to lie about them over and over again, trying to dupe the consumer! This likely works well for them with some, but not us!
Axiom Nutraceuticals 'custom formulated' several of our products for us, only to have multiple attempts by them to try to increase the price already after we had already agreed on price in the signed contract. They had various people call with all kinds of excuses! It was really quite comical. When they realized we weren't going for this bait and switch game, they just sent me my products. The label color quality was very poor, the bottles all would not stand on their own on a flat surface, having defects/bubbles in the actual plastic Axiom Nutraceuticals used to bottle our supplements.
To make matters worse, these products began being returned to us by our customers, claiming the tablets were dissolving in the bottles and crumbling paired with a really foul rotten odor?! We in fact verified this by opening bottles in stock. Axiom Nutraceuticals was supposed to be making us tablets, but were crumbled down to a powdery form with a smell of rotten fish! After getting upset, they agreed to fix the issue no charge. Soon after, we wanted to order more of this popular selling product of ours, they decided that the $6 per bottle price wasn't enough, and raised it to $25 per bottle wholesale! What a sham! Claiming they had 'made an error' in pricing and weren't gonna sell this product to us that our hundreds of customers are dependent on. Ray and his staff have a history of MLM (pyramid scheme) scams relating to vitamins/nutraceuticals (Search his name online).
Don't get screwed by Axiom Nutraceuticals formely known as 'Metaugus Inc' !! They have an poor FDA inspection record of putting watered down products in bottles to dupe the consumers! This record is also available online! See it here: http://www.fda.gov/ICECI/EnforcementActions/WarningLetters/2013/ucm354994.htm
This report was posted on Ripoff Report on 09/12/2014 08:30 AM and is a permanent record located here: https://www.ripoffreport.com/reports/axiom-nutraceuticals-metaugus-inc/newnan-georgia-30265/axiom-nutraceuticals-metaugus-inc-axiom-jay-connaughton-axiom-nutraceuticals-bka-met-1176323. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
RESPONSIBILITY
AUTHOR: Anonymous - ()
SUBMITTED: Monday, October 27, 2014
The company noted above follows all FDA requirements. Also, the company does take responsibility for their own actions, but is not responsible for the actions taken by the acquired company Metagaus Inc.
I recommend the company noted above to my friends and family members. Their products are of high quality, and they do their best to take care of all customer concerns and in a timely manner.
#1 UPDATE Employee
Axiom's Response
AUTHOR: Axiom Nutraceuticals - ()
SUBMITTED: Tuesday, September 16, 2014
At Axiom Nutraceuticals, our main focus is manufacturing high quality, safe nutritional products, and we take all customer concerns seriously. Because we want to ensure the purity and safety of the product, Axiom is careful to follow all FDA guidelines during each step of our process.
Any issues regarding the compliancy of our laboratory and manufacturing plant were related to previous ownership, and were addressed and remedied upon Axiom’s acquisition of the facilities.
Axiom has taken multiple steps to rectify the situation with this client, as original pricing was provided by a previous company and not accurate for the product requested. In order to meet label claims, pricing was updated and the customer was notified. We could not reformulate the product as requested, as this would put Axiom in direct violation with FDA compliance.
As always, we welcome any questions. Please feel free to contact us via our website at www.axiomnutraceuticals.com.
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