I had an incident where I needed an immigration attorney. In October 2010, I met up with an attorney name Michael S. (I say S. cause I don't know how to spell his name). He reassured me that because I was a citizen that everything should go smoothly. I will need to pay an initial fee to get the process started, $300 to begin the paperwork to look for an I-94 and $250 towards a $500 attorney's fee. After paying that off, I didn't hear from this attorney for 3 months. I called and asked for him and was told that he had left the company and that my case had been transferred to a Patricia Barbie who was over the immigration department.
In January 2011, I went in and had an interview with immigration lawyer Noel Suniga through Skype or Telecam. He said he was in a Dallas office and initially I had to start all over with my case. (What happened with my initial fee? I don't know.) They had me fill out a new contract and was told that this will now cost me a total of $4,190 to accomplish this. I needed to pay them $2,700 by the time I had an interview with Immigration. I had to pay $500 to get started (again). So back to square one.
At this point, 2 months went by, I never heard from them for anything. I went into the Bedford office and asked for my attorney. I was told that they didn't have any of my information and that I had to fill out another application and contract. Through the whole year of 2011, I dealt with a secretary or assistant name Vanessa and Christine both very very rude and short with me. When I asked for my refund Christine would advise me to call back and speak to Noel Suniga. I was so frustrated with their inability to accomplish anything on my case. At this point 2012 rolled along and I still demanded for my $500 refund for service they never rendered that I paid to them. Then Noel Suniga called me back and asked (no begged) me to please hang in there with them and that we will be able to accomplish everything this year and if I was to get a refund now then I would have to start all over again. I felt his sincerity that I decided to hang in there with them and was told to continue to pay towards my balance of $2,700 before the immigration interview.
In February 2012, I being a sucker paid $500. Then in March 2012, I paid another $500 towards my balance. In April 2012 paid $440 towards my balance and dug up another $60 towards my balance...a total of $1,700. I was told in May that I will have to find a co-sponsor because I don't make enough money. I told them well I wasn't told that when I began payment towards my balance. In June 2012, I called Christine and she specifically told me that they will not do any paperwork until I find a co-sponsor. In August, I was so tired and fed up with their lies and nothing done that I asked for my refund and this time I wasn't turning back.
I called Christine several times and their office and was told that my attorney Noel Suniga was on vacation. I asked specifically when will he be back from vacation and I was told to call back next month. I called back September and asked for my attorney again and was given the same run around answer. I then called and asked to speak to someone in HR because I wanted an answer about my refund. I was then referred to Vickie Davis the manager of HR. She specifically told me that my attorney was fired. I told her that I was told he was on vacation for a whole month and wasted all my time calling. I demanded that I have my refund for work that was never rendered. She promised me that she will definitely get back to me and that she will take care of everything. She even apologized for the way I was treated. After a two weeks later of not hearing from her, I called her and left messages. She never returned my call about my refund.
In the end of September, I decided to go directly to the Bedford office and see if someone can get me in touch with Vickie Davis. The receptionist called her and I was told that the person I need to speak to is Craig Pepper, he was her boss. I called him up and left a message on his voicemail. A day went by and no answer back from this person. I called him again and he finally answered, he was very short with me and asked me what did I want. I explained to him my dilemma in trying to retrieve my money back since they didn't do anything to my case. He was very rude and sounded like he was so annoyed that I was asking for my money back. He said that he can't just take my word for it, but he will talk to the immigration department and will return my call.
He called two days later and told me that he spoke to the immigration department and Christine told him that they did all the paperwork and that I will not be getting my $1,700 back. I told him that when I spoke with Noel and Christine, they assured me that no paperwork will be done until after I find a co-sponsor. This man Craig Pepper was so rude to me and interrupted every word that I said and told me that they already processed all the paperwork.
*BEWARE* of this company, they want to take your money for free and not do any work to show for it.