Qwest Ripping Off Small Businesses Over Charged and Horrible Service Complete Tun Around for a year Phoenix Arizona

This is the correspondence that I received from a "supervisor "I contacted at Qwest regarding our services This is how the handle customers and just push to one person after another to the point you have no choice but to pay

I had contacted Scott H.because I spoke to him on the phone in length about our issues he told me to send it all in an email to him and he would investigate it! I sent the email and with in 3 minutes he responded there was nothing he can do so he didn't even look into.! Terrible company, terrible service cost my company alot of money and

Please feel free to discuss that with David's manager. I was simply directing you to the appropriate person to escalate this issue with.

Scott
________________________________________
What about the fact that we never signed a one year contract with qwest ? Who's attention do I bring that to? This is completely unfair and un ethical of a company to do

Thank you

Kendall K

From: Hughes, Scott [mailto:Scott.Hughes@qwest.com]
Sent: Monday, February 09, 2009 2:23 PM
To: Kendall
Subject: RE: Issues regarding Final Phone Bill 623-772-***

Kendall - I'm sorry for the troubles you have had, but these charges have been investigated and sustained. If you would like to dispute these findings, and/or David Bayless' conduct, please contact his manager, Shane Ennis. Shane can be reached at Shane.Ennis@qwest.com or 720 568-6009.

Subject: Issues regarding Final Phone Bill 623-772-****
Hi Scott

We signed up for service with qwest in 2-2008.And we were excited about because our business was just getting off the ground and the phone service being installed was making it official.Well..As I understand it there were problems from the beginning,.

1- Signing up for the installation we specifically do not sign contracts for service due to the fact that we were a new company. So we were going back and forth between qwest and Cox deciding on the service provider. We decided to go with qwest due to the fact that they were allowing us to do the installation with out the contract! Great they even took money off of our first month's bill because we were a new customer!

2-- Installation issue- when the installer arrived he was only prepared to install 2 of the 4 lines and had read the request wrong... Ok nota big deal we contacted qwest regarding and was promised that they would fix it immediately and give us credit for the lines not being installed.

3-When I took Management position with this company in March my first assignment was to take care of the Qwest Issues Because as of then there was still no credit or discounts applied to the bill...

4- Contacting qwest regarding the credits was a nightmare from the get go... I was placed on hold for over 45 minutes one time, told to call back after the billing cycle because they couldn't d it on that bill because the cycle had already ended... I had no choice to pay the existing bill and have faith in qwest that they would do what they stated. This went on for over three month's. I would call at the time of the month that I was told to and was again pushed form one person to another for over an hour each time I called with No resolution!Augh Finally after all of this time (approx 3 months) I was told that they would could not issue the refund in a whole amount and that it would be given in payments and would reflect in our bills over the next year ! Why couldn't they have told me that the first time I called.. So I had no choice to accept that offer.

5-Now on the phone issues Since June
A-Month of June No faxes received?? Kind of curious not sure what is going on, contacted Qwest Assures that all of our phone lines were fine and proper working order and it must be my fax machine settings... Well I receive my qwest bill to discover that somehow are fax line had mysteriously been forwarded to a number is Prescott..!(Please see July bill for reference there are over100 calls forwarded) When I contacted qwest regarding this issue they once again stated that it was my fault and that someone on my staff (which there is only 3 of us at that time) manually forwarded that and they would not assist me with it. There is no way someone here could've done it because there is no physical phone contacted to that line for them to forward!

B- July issues- Not sure of the exact date, but again one day were in the office and noticed phones have been quiet for a few hours. I called our toll free line and it seems like everything was working okay when someone picked up the call, to discover that our lines were crossed once again to a number that is not even involved with our business (the gas station down the street at 91st and Olive) I contacted qwest and they agreed there was an issue in our area and they wouldn't be able to resolve for at least 3 days! I was beyond frustrated to wonder how long this was going on, because we are an internet based business and we are solely dependent on our phones and internet for our revenue! I contacted qwest when I thought the service was fixed and was informed that they do not issue credit for lost Business I can only imagine how long that was that way before we figured it out and how much business we lost due to customers not being able to reach us for sales, technical support, shipping information. ..

C- October issues... Well here we go again this is where the deal breaker between qwest and my company was decided. I was having no calls once again and realized that calls were only ringing on lines 1, 2, 3 and nothing on lines 4, 5. I contacted qwest once again for the issues and they tested the lines from there and stated there was no issue. I insisted that there was an issue and I wanted a technician to come out. They rudely advised me since they saw no reason to send someone out that we would be billed for it. I said fine and they sent him out. These gentlemen actually stayed here for a long time trying to figure out what was going on with our lines. He tested each line here by calling his cell phone and I showed him the numbers assigned to our account and when he was going through them he realized that line 3 was a totally different number assigned to our line and I hunt was stopping at that line!

I was beyond aggravated at this point because once again qwest said there was no issue and it took all this time and energy to figure it out! AUGH I contacted qwest once again by phone and explained what had happened because due to the experience I have had with qwest I know that with the hunt if one line is off calls are gone, they stated that it wasn't their fault and that I would be reimbursed some silly amount like 30.00 for what I am billed for the hunt per month. I asked to speak to a supervisor she was rude and would not assist me.

D-November 2008 I spoke to the owners of the company and we decided it was time to move from Qwest. Since we had no annual contract we decided to do it. I contacted Cox and discussed in detail what we needed; they even sent two reps to my office to review the order and to reassure me that we would receive the best possible service with out an annual contract! I contacted qwest to discuss the disconnection and they told me that was not necessary that Cox had already taken care of it! NICE ?

6- Final Issue received last bill from qwest and I was shocked Not only did they never finish giving me the credits that were owed to me they are charging me back the money that they took off for signing with Qwest back in Feb 2008,for not completing a year of service with them! I contacted qwest regarding the issues we had and that I felt we should not be charged this fee because of the fact we did not have a one year contract with qwest we are month to month and we should not be penalized for closing the account due to the poor service we received.

Well as usual I was bumped form person to person and even requested that I move up the chain to someone else regarding this. The gentlemen that I contacted I believe was David Bayless , when I explained to him in length all the issues that we had he pretty much told me out right that I was wrong and that there was never an issue with my phone service in the 11 months that we had service. He treated me like I was an idiot and made me feel like a fool, when I was in the right. So I sat on that conversation for a day or two because I was beside myself that Qwest would treat a customer like that, when I remembered that I had the phone number to the technician that was here and that he could back me up with qwest regarding this. So I contacted him on his cell phone and he said absolutely no problem to give his name and number to Mr. Bayless to prove to qwest that I was not wrong. Well he called the technician while I stayed on hold and he explained to them that Yes there was a lot of issues with my lines, etc. Still no apology from Mr. Bayless once he realized how he had treated me, and no credit issued due to the issues..

Thank you

Kendall k
Peoria, Arizona
U.S.A.

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