Banana Republic ripoff San Francisco California

Banana Republic does not now, nor have they ever, subjected customers to a "warranty period". Up until approximately a year ago, return policies were similar to many of their competitors due in part to the volume of customers who purchase higher-end clothes for specific events or seasons and then return them once they have been worn.

About a year ago, in order to better accommodate the legitimate customers who ran into occasional problems but were unfortunately caught up in these policies, the company put a new set of policies in place.

I have a hard time believing that BR Customer Relations instructed the customer to do anything other than take the clothes to the nearest store for a refund even before the new policies were in place if the clothes were defective,as that is something all stores have always been empowered to do when a customer is disatisfied with their purchase, regardless of the time frame.

Those refunds are, of course, subject to the normal return policy as far as receipt, tender, etc, but the situation should be worked out to the satisfaction of the customer.

Haven't been in a BR for years. Never bought anything from them either because I thought their stuff was kind of pricey for rather cheaply made goods. It looked good. Didn't know their prices had gone that high. If you're going to spend that kind of money, it could be better spent someplace else.

I used to work for Banana Republic. I can tell you from inside inPayless runs the BOGO promotionformation, that their clothing quality is horrible, and so is their customer service when handling issues such as yours.

My advice to you, stay away from banana republic, their stuff was so bad I quit! Try J. Crew, their stuff is really good.