• Report: #885870
Complaint Review:

Banco Santander de PR

  • Submitted: Mon, May 21, 2012
  • Updated: Mon, May 21, 2012

  • Reported By: William — San Juan Other Puerto Rico
Banco Santander de PR
Ave Ponce de Le San Juan, Select State/Province United States of America

Banco Santander de PR Santander sent to collections without prior notice ONLY after lump sump payment made San Juan, Other

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A letter was received with overdue amounts in January.  I sent the payment with a large lump sum to get the account up to date.  When I contacted the company to verify 3 days later that they had received the payment, they advised that it had been sent to collections.  No collection notice was sent PRIOR to the collection.  I advised Santander that I was trying to make the payments and they advised to wait until I received a collection letter to make payments.  In addition, once the letter from the collection arrived almost 2 months later, it stated that it has been purchased for collection more than one month after I had last contacted Santander to verify if they received the payment.  We have filed a report with the BBB and they will not even reply to that.  

This report was posted on Ripoff Report on 05/21/2012 02:34 PM and is a permanent record located here: http://www.ripoffreport.com/reports/banco-santander-de-pr/san-juan-select-stateprovince-/banco-santander-de-pr-santander-sent-to-collections-without-prior-notice-only-after-lump-885870. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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