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Report: #656822

Complaint Review: Banfield Pet Hosptial - Moorestown New Jersey

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  • Reported By: FatherofYoda — Mount Laurel New Jersey USA
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  • Banfield Pet Hosptial 1331 Nixon Drive, Moorestown, NJ 08057 Moorestown, New Jersey United States of America

Banfield Pet Hosptial Contract Violation/Refusal to give pet appropriate care/unlicensed workers/THIEFS/IDIOTS/MONSTERS Moorestown, New Jersey

*UPDATE Employee: From Banfield Pet Hospital

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I bought a so-called "wellness" plan for my pet cat. Cat given wrong and very expensive injection for urinary tract infection, and vet didn't even know Cipro - free antibiotic at local supermarket - could be safely and effectively used.  Second visit the RECEPTIONIST wanted to order $300 + of tests not covered by their "plan" WITHOUT consulting vet. She had no training. I am an MD, PhD with extensive training, and the lab and x-ray tests made no sense. I told her so. Still, no exam/evaluation of animal. She called office manager who told me that the cat absolutely needed the tests.  Office manager also had less training than my son (first grader). I said "no tests until I see the vet," and even though I had an appointment, I sat there, alone (except for my cat), waiting for the vet. No other patients/animals. Vet never came. After 2 hours, was told Vet was "busy" in the back, but wanted the tests. What crap!!!!!! All Banfield wanted was more money; they couldn't care if the cat lived or died. I left in disgust. My contract for services says I should be able to see the vet and get medical (veterinary) care - this was denied me. I called main office to complain, sat on hold, related my story, and "someone" would get back to me.  I told the credit card company to cancel and refuse any further bills from Banfield, and the only "investigation" Banfield did was to try to get me to pay for services NOT rendered and refused. They are crooks, liars, thieves.  Do NOT take your pet there.  ("Yoda" is my cat; he's a purebred Cornish Rex with long ears and my kid thought ... he looks like Yoda.)

This report was posted on Ripoff Report on 10/30/2010 09:36 AM and is a permanent record located here: https://www.ripoffreport.com/reports/banfield-pet-hosptial/moorestown-new-jersey-/banfield-pet-hosptial-contract-violationrefusal-to-give-pet-appropriate-careunlicensed-656822. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

From Banfield Pet Hospital

AUTHOR: Banfield Pet Hospital - (United States of America)

POSTED: Sunday, October 31, 2010

Father of Yoda--We hope Yoda is feeling better and apologize for your frustration. We appreciate your feedback as it is the goal of everyone at Banfield to provide high-quality care and service to our clients and patients. We would like the opportunity to talk with you about your Banfield experience. Our Moorestown hospital is closed today, but we will attempt to contact you on Monday.

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