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Report: #710116

Complaint Review: Bank of America - Charlotte North Carolina

  • Submitted:
  • Updated:
  • Reported By: George Galgano, Esq. — White Plains New York United States of America
  • Author Not Confirmed What's this?
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  • Bank of America 100 North Tryon Street Charlotte, North Carolina United States of America

Bank of America BOA Negligently Allows Fraudster to steal my money and then Purposefully Overdraws Account to prevent future fraud, Bounces my checks and Charges me Fees!!!!! Charlotte, North Carolina

*Consumer Comment: George, I remember cashing a check in December for.....

*Consumer Comment: Don't see anything about a police report here

*Consumer Comment: George, You can also contact.....

*Consumer Comment: George, Make sure to...

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Last week, the Bank of America (BOA) allowed some criminal in Florida to steal $3,000.00 from my checking account. The woman used a fake driver's license with my wife's name on it. The driver ID number on the license was incorrect and the signature did not even remotely resemble my wife's signature on file with the bank. When we called the bank, they said they would have to "freeze" the account for security reasons. In doing this, BOA decided to artificially and falsely reflect the fact that the account was "overdrawn" nearly a million dollars. At the time they did this, we had several checks outstanding and automatic bill payment services scheduled. 

We asked that the bank cover the checks that were outstanding and they said they would not pay the checks even though after the $3,000.00 larceny there were ample funds in the account to cover the checks and anticipated debits for our bills. Over our objection, they "overdrew" our account. During this process, my wife had several phone calls with various people at the bank. She explained that she did not want the payees of our checks to think we wrote bad checks or that we had insufficient funds in the bank to cover our obligations. In New York, it is a crime to write a bad check. As is customary, my wife's conversations with the bank employees were memorialized in BOA's computer system under our account.

Sure enough,  BOA bounced several of our checks and refused to pay the scheduled debits for our bills. In doing so, the people we do business with were left with the false impression that my wife and I were having financial problems, committed a crime, had insufficient funds and were otherwise simply not credit worthy.

After checks were dishonored, my wife went to our local branch and sat down with the branch manager. She explained the situation and the manager got corporate on the phone. When my wife indicated that she was contemplating suing BOA (she has been a customer for over 20 years), the woman in corporate said she was going to delete all of the conversation notes on file attached to her account. Shortly after the conversation ended, the branch manager checked our account and sure enough, the notes were no longer there.   

Apparently, falsely overdrawing a depositor's account is BOA's policy measure to deal with preventing future fraud in the face of prior fraudulent activity. However, the fraud and larceny in our case was caused directly by BOA's negligence in failing to safeguard our funds. The woman in Florida was only able to make a counter withdrawal of $3,000.00 because the validity of her identification was not scrutinized by BOA employees. Certainly, BOA could have closed or frozen our account and even refused to pay the outstanding checks for security measures but they should be obligated to tell the payees the correct reason for it - that our account was compromised because of BOA's ineptitude. Instead, in order to preserve their business reputation, they lied, told the people we do business with that we are essentially deadbeats and completely mislead the public recipients of our checks.

On top of it all, they charged us $35.00 for every bad check!!!!!!

So, now I am filing a defamation lawsuit against BOA. My wife and I are both attorneys. I believe BOA's policy is a deceptive business practice and that they are systematically defaming their customers in order to conceal the fact that your money is not safe at their institution. If you have had a similar experience, please contact me. 914-xxx-xxxx.  (((REDACTED)))
  


     CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 03/25/2011 09:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bank-of-america/charlotte-north-carolina-28255/bank-of-america-boa-negligently-allows-fraudster-to-steal-my-money-and-then-purposefully-o-710116. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#4 Consumer Comment

George, I remember cashing a check in December for.....

AUTHOR: Karl - (USA)

POSTED: Saturday, March 26, 2011

$1,760.00 that a neighbor gave me for painting some rooms in his house. I took the check into a Wells Fargo branch, where his account was, and I told the teller that I wanted to cash it. The teller asked me if I had an account with Wells Fargo, and I said no. He then told me that I needed to give him two forms of ID. After I gave him my ID, he went to his supervisor and they went into a room in the back and closed the door.

I waited about 5 minutes while the door was closed, and they both came out and finally cashed the check, but I had to put my fingerprint on the check before they would give me the $1,760.00 in cash. My guess is that the person who cashed the $3,000.00 check probably had to do the same thing. Plus, there are cameras at all of these banks, right? The date and the time of the cash withdrawal should be available to the bank and they can see a picture of the person who cashed the check, correct?

Just have Bank of America do a little investigation and this should be easy to solve, wouldn't you agree? Fingerprints and a photo of the person cashing the check should be available to the Bank of America branch where the $3,000.00 check was cashed, right? If it isn't, then there might be something fishy going on, wouldn't you agree?

Good luck, and keep us posted.

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#3 Consumer Comment

Don't see anything about a police report here

AUTHOR: Steven - (U.S.A.)

POSTED: Saturday, March 26, 2011

Did you file a police report?? Although I can see a good case for some due diligence failure there are somethings that I know are not quite true. "As is customary, my wife's conversations with the bank employees were memorialized in BOA's computer system under our account."
 
"Shortly after the conversation ended, the branch manager checked our account and sure enough, the notes were no longer there. " Sorry it is just impossible for those notes to have been erased. Once the notes are typed and stored they cannot be removed or altered. They are saved in the system and would appear in the system backups as well as being saved in an area that cannot be altered.

"Certainly, BOA could have closed or frozen our account and even refused to pay the outstanding checks for security measures but they should be obligated to tell the payees the correct reason for it - that our account was compromised because of BOA's ineptitude."

They would  mark any checks "Refer to Maker". Any other notifications would be done between you and your bank. What's wrong with telling your customers that you were the victim of bank fraud. They would certainly not think you were trying to defraud them and you would certainly not have to fear being arrested for bouncing a check. Also, you should have had no problem getting the overdraft fees and/or bounced check charges reversed all along the line.

That is of course if you filed a police report. 

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#2 Consumer Comment

George, You can also contact.....

AUTHOR: Karl - (USA)

POSTED: Saturday, March 26, 2011

all of your local News stations and get your story to all of the Investigative Reporters at each T.V. station in your city. Maybe one of them will respond, and you can expose what happened on local T.V. so others are aware of what happened.

There is a chance that a bank employee took part in defrauding you out of the $3,000 because employees in the bank have access to customer's personal information, right? It is possible that a bank employee, or even multiple employees, could scam customers out of money that is in their accounts, correct?

Think about this: 1) A bank employee would have access to your account balance. 2) A bank employee would have access to copies of yours and your wife's drivers license. 3) A bank employee could also cash the check that was presented at the bank by someone with a fake drivers license, especially if that bank employee was involved in the scam. 4) A bank employee would have access to the signatures on file for the customers of that bank.

You mentioned in your Ripoff Report that the validity of the woman's identification was not scrutinized by BOA employees. A check being cashed at a bank for $3,000.00 is usually scrutinized by the teller, wouldn't you agree? The bank usually requires 'fingerprints' that are placed on the check by the person cashing that check, right?

***Make sure to contact all of your local News stations and maybe someone will expose what happened. It would also make the top people at the bank aware of what happened, so you can get your money and all of the overdrafts for every bad check.



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#1 Consumer Comment

George, Make sure to...

AUTHOR: Karl - (USA)

POSTED: Friday, March 25, 2011

'Google' the following articles and read them for more information about Bank of America. It appears that Bank of America has $17 Billion in 'secret life insurance policies' on its current & former employees. They were also named in some type of a drug/money laundering scheme.

Here are those articles you can 'Google'-

BANK OF AMERICA COMPLAINTS SECRET LIFE INSURANCE POLICIES
BANK EXECUTIVES PROFITING ON THE DEATH OF EMPLOYEES
BANK OF AMERICA WACHOVIA WELLS FARGO CAUGHT FUNDING MEXICAN DRUG CARTELS
A CREDIT CARD YOU WANT TO TOSS

P.S. You can also type in 411913 at this website and read Ripoff Report #411913, which is about the Texas law firm that's suing Bank of America and other banks regarding the secret life insurance policies, which are also referred to as BOLI's. (Bank Owned Life Insurance.)

Good luck to you & your wife!

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