• Report: #973341
Complaint Review:

Bank of America

  • Submitted: Sun, November 25, 2012
  • Updated: Sun, November 25, 2012

  • Reported By: PinkRabbit — Dallas Texas United States of America
Bank of America
100 N. Tryon Street, Ste 220 Charlotte, North Carolina United States of America

Bank of America And Wingspan Portfolio Advisors Conspired to Defraud BOA Customers; Lied About Loan Documentation; Forced Customers into Foreclosure Charlotte, North Carolina

*UPDATE EX-employee responds: Melanie Pellegrino acted rude

*Consumer Comment: PinkRabbit,

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I just want to say I am sorry to all of the Bank of America mortgage holders who had the misfortune of being assigned to one of the representatives of Wingspan Portfolio Advisors, when you were trying to keep your homes and avoid foreclosure. I was a previous employee of Wingspan Portfolio Advisors.  Wingspan Portfolio Advisors, whose CEO is Steve Horne, was hired by Bank of America to work as a third party vendor under the "guise" of Bank of America and to assist Bank of America mortgage holders with their loan modifications and to assist them with trying to avoid foreclosure.

I was shocked to see that managers at Wingspan Portfolio Advisors, specifically Justin Belter, Melanie Pellegrino, Kevin Conn who were all top brass openly told employees to tell Bank of America customers who questioned if we indeed held the original notes to their loans that we "verified" that we indeed held the original notes when in fact this simply was not true. Bank of America did not have a majority of the original notes to the loans that I worked on. We only had a digital copy which cannot be used in courts to verify loan ownership. . [continued below]....

One could say its because these "managers" Melanie Pellegrino, Kevin Conn, and Justin Belter had no mortgage experience and were hired on at just a few dollars above minimum wage before they worked their way into management by becoming favorites of the owner, but that is simply no excuse. Their lack of knowledge about the mortgage modification process does not condone for their lack of morals and lack of character in forcing employees to defraud customers. This lack of knowledge doesn't condone for what these so called "Managers" did to workers and employees. How they ruined lives. Not just those of who were forced into foreclosure but of those who came to work for the company expecting fair treatment.

Employees were threatened with termination if they did not follow these orders. Employees were also told to make up loan information as the Bank of America system was so spotty and there were huge gaps inside the customers loan histories. Apparently when someone would quit Bank of America or be assigned, the files they were working on would sit untouched for months. Even if this person was right in the middle of a loan modification to help someone avoid foreclosure. We were not allowed to inform customers of this and we would be forced by managers Melanie Pellegrino, Kevin Conn and Justin Belter to lie. This was under the permission of Bank of America VP's who were on site and were fully aware of what we were doing. This was wrong.

The CEO of Bank of America is Brian T. Moynihan and a letter was sent to Mr. Moynihan informing him of what was going on. Nothing happened. However, now state and Federal agencies have stepped in to correct a lot of the utter BS that Bank of America and its shady contractor Wingspan Portfolio Advisors, LLC put people through.

The employees of Wingspan Portfolio Advisors who took issue to lying to Bank of America customers were all terminated. Steve Horne, the CEO, surrounded himself with Yes Men, and he gave them unprecedented powers so that they could individually and without repercussions harrass and terminate employees who took issue with these obviously illegal and fraudulent orders.

Both companies, Bank of America and Wingspan Portfolio Advisors, LLC should be sued. And both companies are at present being sued.

This report was posted on Ripoff Report on 11/25/2012 07:22 AM and is a permanent record located here: http://www.ripoffreport.com/reports/bank-of-america/charlotte-north-carolina-28202/bank-of-america-and-wingspan-portfolio-advisors-conspired-to-defraud-boa-customers-lied-973341. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

Melanie Pellegrino acted rude

AUTHOR: Bo - (United States of America)

My impression of Melanie Pellegrino is that she seemed like a very rude and cold person. This one day when Chase was paying Midway a visit they sent out a company email for everyone to dress up and Melanie Pellegrino was yelling to the male African American (this individual will remain unnamed, but he was actually one of the few who were very nice and professional at wingspan) employee who manned the front en trace at 2050 suite and telling he "everything has to be vacuumed and sweeped and mopped"...  She was chirping on how there was some dust or dirt on the floor and that he was responsible for wiping it up asap... I witnessed the whole incident and took a step back and came to a pause.... her attitude reminded me of Cinderella and the stepmother story... literally that was what came to mind... it felt like we had gone back 200+ years and slavery had been back and acceptable again... that's how it felt like Melanie Pellegrino was treating the African American employees. I was scared of her from then on... when I had to set up some iPhone in her office down at 1040 I was honestly anticipating her hitting me on the head with a broomstick at any moment... Wingspan will give you PTSD and all sorts of nightmares and emotional scars if you work alongside the wrong sorts of people. 
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#2 Consumer Comment


AUTHOR: Karl - (USA)

The way that Wingspan Portfolio Advisors and Bank of America both operate is a reflection of how most of corporate America operates. That is why there are so many problems in our country. Corporate America ultimately controls our government and much of the legal system, and that is why you will not see any of the CEOS at the big banks and other executives prosecuted and sent to jail, where many of them belong.

Most of the employees who work at these companies are afraid to lose their jobs. That is why they will continue to do what their supervisors instruct them to do, even if it means they have to lie. Much of our system in America, including our government, is based on a foundation of lies, deception, fraud, manipulation, greed, trickery, deep corruption, and the constant pursuit to financially injure as many innocent and unsuspecting people as possible. 

Feel free to 'Google' the following six videos and watch them on the web for proof-


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