Complaint Review: Bank Of America - Internet California
- Bank Of America Internet, California United States of America
- Phone: 8006228731
- Web: www.bankofamerica.com
- Category: Banks
Bank Of America Unfair Fees and NSF charges Internet, California
*General Comment: Bank Fees
*Consumer Comment: Define "Customer Service"!
*Consumer Comment: Right to offset...
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I am so sick & tired of banks having the authority to debit my account any time they please and without notice. My husband had his own account which was over drawn. Because he is on my account, they took the funs from my account to pay off his - Which is fine except... Nobody notified us! And so Friday I went to the gas station, made a couple of purchases. Later that night my husband ran out to pick up something for the baby when low & behold our account was overdrawn???? I logged into the online banking to see why. They had a "debit" for a random amount pending with no further information. I called customer service to see why. She said that they will not know until it posts but we can definitely have it reversed if appropriate & that we would not be charged over draft fees. Well, that money was taken to pay off my husbands account. He called & talked to them, they agreed to put back the majority of the balance & assured us both that we would not be charged any over draft fees for anything that might have posted, although they saw nothing posting at that time. I should have known better! That Friday there were no charges but you guessed it... Monday morning there were THREE NFS charges. I called the bank to have these removed in light of the situation but the arrogant child on the other end of the phone was not only unwilling to listen but refused to make good on what we were told. I pointed out to him that the charges, had they gone through in the order they were charged that there would not have been an over draft charge. He said that it is bank policy to choose the order of processing. I pointed out that it was conveniently processed in their favor... To give them more NSF fees & ones I want to reiterate, should not have been there in the first place. He couldn't care less. Such fabulous customer service to go along with their dignified business ethnics.
This report was posted on Ripoff Report on 12/14/2009 01:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bank-of-america/internet-california-/bank-of-america-unfair-fees-and-nsf-charges-internet-california-539171. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 General Comment
Bank Fees
AUTHOR: Skiper - (USA)
SUBMITTED: Monday, December 14, 2009
I agree with this person. Banks have an uncanny way of choosing the order of processing checks. I read an article where it outlined just how banks hire experts to configure every detail in order to get the most out of account holders. The fees are outrageous and the regulations are there to throw account holders off guard. I decided to close my accounts with regular banks and go with a credit union. The fees are lower and one can normally have intelligent dialog with the managers.
#2 Consumer Comment
Define "Customer Service"!
AUTHOR: Jim - (USA)
SUBMITTED: Monday, December 14, 2009
The problem STARTS with your husband and CONTINUES with you. Why was your husband's account overdrawn in the first place? Let me guess. FAILURE TO MAINTAIN A WRITTEN RECORD OF ACCOUNT ACTIONS! Apparently what you and him both do is use an ATM card, have NO CLUE of what the balance is, and then when you incurr NSF charges, oh, its the bank's fault!
Problem #2. Never, ever have a joint checking account with a spouse. I know it doesn't sound "romantic" but this isn't romance, its business. Since the other account also has his name on it, they RIGHTFULLY went to it to satisfy the NSF charges. They have no obligation to let you know. He is an owner of that account. That's all they care about. If you would have had separate accounts, then his irresponsibility would NOT have affected your account.
But back to the cause. You need to START maintaining a contemporaneous written record of those accounts. You enter each and every usage of the card and any fees for using a foreign ATM and do the subtraction right then and there. You will then have the MOST ACCURRATE account balance known to man and you can forget about "holds", "pending transactions", "ledger balance" etc because you will have already deducted the debit from the running balance you maintain and for all practical purposes the money is gone from your account.
Those who fail to maintain a written record of account actions, are too damned lazy and don't have the maturity to develope the discipline needed to treat their personal finances with the responsibility they deserve. After all, its your money in your account. Shouldn't you know EXACTLY how much money you have?????
#1 Consumer Comment
Right to offset...
AUTHOR: Edgeman - (U.S.A.)
SUBMITTED: Monday, December 14, 2009
You experienced the effects of a little known clause in your account agreement known as the right to offset. Put simply, banks reserve the right to move funds from one account to a delinquent account that you are associated with. I'm opposed to this clause because as you've seen the bank does not notify you when the funds are transferred and this can cause a responsible account holder to suffer damages due to financial irresponsibility of a family member or business associate.
As for the order of processing transactions, Bank of America's terms and conditions make it clear that they tend to process from highest to lowest but they are scheduled to stop doing this early next year.
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