• Report: #1046475
Complaint Review:

Bank of America

  • Submitted: Fri, April 26, 2013
  • Updated: Fri, April 26, 2013

  • Reported By: Terry — Dallas Texas
Bank of America
Internet United States of America

Bank of America credit card, Internet

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Poor customer service from Bank of America.  I called to check on my balance and payment due.

I was told there was no payment due.  The next month, I'm receiving a late fee for
a balance that was approximately $30.  The late fee is equal to or greater than the balance.

After calling and explaining, the customer service person does not try to work with me.
After calling again, the second customer service person said that I should have been
helped or could have been given credit for one late fee by the first person.

I was given incorrect information and therefore incurred late fees that Bank of America does not want to credit back. 

Beware..do not do business with Bank of America. They are many other options.

This report was posted on Ripoff Report on 04/26/2013 12:32 PM and is a permanent record located here: http://www.ripoffreport.com/reports/bank-of-america/internet/bank-of-america-credit-card-internet-1046475. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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