Report: #223800

Complaint Review: Bank Of America

  • Submitted: Tue, December 05, 2006
  • Updated: Sat, December 09, 2006
  • Reported By: Brookings Oregon
  • Bank Of America

Show customers why they should trust your business over your competitors...

Bank of America changed the due date on my credit card and charged a late fee of $39.00 and also raised my interest rate. The account was originally with MBNA. Unfortunately MBNA was bought out by Bank of America a few months ago.

I have the payment set up so it is made automatically from my checking account. I have been doing this for over five years with MBNA with no problems; also it was working fine with Bank of America for the first few months. Then this month I had a late payment fee of $39.00 on my statement. They had changed the due date without notifying me or updating the automatic payment system.

I called customer service and they said I was notified on my statement that the payment due was earlier, in the Payment Due By box. And that I am responsible to change the payment date in the automatic payment system. I guess I should read the whole statement instead of just thinking nothing has changed.

I guess the problem I have with this is that I am using their system to pay and I have paid promptly for the five years I have had the card. I have made a payment every month for five years and I am still over due. It seems to me this is just an excuse to collect a quick $39 and raise my interest rate.

Customer service was not willing to refund my $39.00 and felt there was nothing unethical with what BOA did. Yes, technically I did pay late but they did a lousy job of informing me they were changing due dates. Why not send an email saying they are changing the due date, or include a letter in with the statement? The bill has always been paid on the same day for the last five plus years. I told then I would be getting back with them in a few days to close out the accounts I have with them.

I don't know if there is much I can do about this but felt people should know what crooks these people are. I told the service representative if you can not trust your banker then it is time to find another bank. I also told him, if they are willing to do this to their customers then what will they do to you?

Brookings, Oregon
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This report was posted on Ripoff Report on 12/05/2006 02:06 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

The whole BofA and MBNA merger problems...

AUTHOR: Jeremy - (U.S.A.)

I have had a credit card with BofA for the last two years and usually make my payment online (not automatically) and when BofA had their huge weekend of merging the two companies systems together, the MBNA users had it far worse as far as access (according to a major Northeast newspaper), etc during that process. That first month I could not make a payment online; I had to call into the service center (which took well over 20 minutes to get a live person) in order to make a payment as they had ?glitches? so I was told to be patient. It is getting a little better (now months later), but I am finding that the ?new? systems are much slower than before the merging of the two CC companies. It takes almost 5 days to notify my email that a statement is ready for viewing, even though I can print the new statement, but if I want to make a payment, it says ?no e-bill is due at this time?. Which if I make a payment, it will accept, but then when their systems actually generate the email to me saying a statement is ready for viewing, then I will be liable for another payment for that statement. Sometimes being bigger isn't always better. I haven ?t given any new CC transactions to BofA, they have treated this whole merger of systems very poorly and angered a lot of BofA/MBNA customers. I agree with Thomas in Anderson, SC, go to your local credit union, they can do much better then BofA can on CC rates, etc.
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#2 Consumer Suggestion

Don't use automatic payments

AUTHOR: Karl - (U.S.A.)

Several times I've been asked to use automatic payments for various accounts (insurance, etc.) but I have always refused. I had not forseen your particular situation but whenever I think about anyone automatically extracting money from my account on a regular basis, I shudder.

I pay my bills online (B of A, incidentally) and carefully look over each bill to check for the due date. Then I set up a payment to be sent on or just before the due date. Yes, this takes time and requires attention to detail. But, this way, the money stays in my account until it is needed (time value of money) and if due dates ever change, I'll be on top of it.

I can only imagine there was some "genius" at B of A who conceived this idea: "after we take over MBNA, we can change the due date timeframe on all the accounts, and those with automatic payments will be screwed. We'll make billions in fees!"

There was recently a program on PBS "Frontline" about credit cards, how they operate, the schemes they use, and how incredibly profitable they are. It's worth seeing.

I'm surprised that B of A wouldn't have waived that fee for you if you had presented a compelling case - I've gotten them to do that in the past for things like this. Most credit card companies realize there are other offers out there. However, the trend lately has definitely been towards being more agressive with fees and waiving those fees less often.
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#3 Consumer Comment

MBNA was always floating their due dates

AUTHOR: Thomas - (U.S.A.)

usually by +/- 2 days or so. The monthly statement closing date would float and the due date would be 10 days (!) before that floating statement closing date. This started around 2003 or 2004. I am "de-emphasizing" MBNA/BoA so this situation will go away for us.

I never carry a balance so I do not care about their interest rates. I send their payment one to three days after their statement arrives and they do post the payment promptly so we have no fees or interest.

The BoA online account site is a PITA while the old MBNA site was easy to use. This is another BoA negative for me.

It is funny that they are always offering me a "Payment Holliday" where I would 'only' have to send in $15 that month. Such a deal!

Visit your credit union and see what they offer for a CC.
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#4 Author of original report

I made a mistake!

AUTHOR: Raymond - (U.S.A.)

I should have said Bank of America changed my due date without proper notice. You are right the title does look deceiving and yes this is my first past due in over five years. My credit report says I am in the top five percent so I do not miss payments often.
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#5 Consumer Comment

The title is deceiving

AUTHOR: Jamie - (U.S.A.)

The title to your report is that you were not notified, but obviously you were and you even admit you were. Just because they did not do it in the method you would prefer, or did not look at the bill, does not mean it didn't happen.

I don't see why they would not refund the fee if it was your first time late or something.
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