• Report: #406085
Complaint Review:

Bank Of America

  • Submitted: Mon, December 29, 2008
  • Updated: Sat, April 04, 2009

  • Reported By:Woodstock Georgia
Bank Of America
1333 Roswell Road Marietta, Georgia U.S.A.
  • Phone: 800-432-1000
  • Web:
  • Category: Banks

Bank Of America Bank of America is taking bogus overdraft fees from accounts Marietta Georgia


*Consumer Comment: I know how you feel!!

*Consumer Comment: Question...

*Consumer Comment: DEE, What did your CHECKBOOK REGISTER say?

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I've been a BOA account holder for 9 years. I noticed for the first time in November that BOA took 10 insufficient fund fees from my account even though I could not visually see a negative balance in my account.

I went into my local branch to ask for a explanation and was told by the bank rep that even though I did not show negative balances on that date, there were other transactions that were already in my account that posted on that actual date and not the date that they were showing.

BOA said that the PENDING and the POSTED date can be confusing, because the date can change once the item moves out of pending to posted the date could change. I went to another location to speak to a branch manager who called customer service and the rep had half of the fees refunded to my account but could not give me back all of them.

My husband transferred money into my account on December 23, 2008 to go shopping for Christmas gifts for the family, which went into one of my three accounts with BOA, I noticed today that back on Dec 24th I had four overdraft fees but again there were no negative amounts showing on those days.

I woke up this morning, Monday, December 29th to print out a statement to take with me up to BOA to find that I had four more addit'l overdrft fees pending in my account, I went up to BOA and was told the same thing again as to why I incurred these fees.

I could not believe that the bank rep said to me that with the economy being the way it is and banks falling on hard times that I would most likely not have any luck disputing the fees. I asked her why did the overdraft protection I signed up for on Saturday not go into effect this morning as I was told it would.

I was told that even though it went to effect this morning those fees were from card swipes made on the 26th. The same negative items that do not show up online or on statements. I deposited money into my account and transferred money from another account into the account with the pending fees to make sure there wouldn't be anymore fees for any reason.

I checked my account this evening because I am now terrified of my money being in a account at BOA which I will be closing as soon as everthing is cleared. I find out this evening that the money I put in my account now is gone from four new Overdraft fees.

I called bank of america furious because this is way out of hand and was told that these fees are pending as of right now so they can't help me this evening, but to call tomorrow after they post to my account.

I tried to tell the rep that there are not any negative amounts for these fees to come from and to my surprise after she stated she couldn't provide me any help she said the same thing the bank rep said at the bank that these are tough times in the economy and refunds are not being considered as often as before. I will continue to address this but I feel completely robbed and cheated!!!!

BOA has no valid reason or explanation for these actions.

Woodstock, Georgia

This report was posted on Ripoff Report on 12/29/2008 10:17 PM and is a permanent record located here: http://www.ripoffreport.com/reports/bank-of-america/marietta-georgia-30062/bank-of-america-bank-of-america-is-taking-bogus-overdraft-fees-from-accounts-marietta-geor-406085. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment


AUTHOR: Joe - (U.S.A.)



See also: Banc of America Securities
Bank of America Corporation
Type Public
(TYO: 8648)
Founded Bank of Italy (1904)
NationsBank (1874)
Headquarters Charlotte, NC, United States
Area served Worldwide
Key people Kenneth D. Lewis
(Chairman, President and CEO)
Joe L. Price, CFO
Industry Banking
Financial services
Investment services
Products Finance and insurance
Consumer Banking
Corporate Banking
Investment Banking
Investment Management
Global Wealth Management
Private Equity
Credit Cards
Revenue ? US$124.32 billion (Jan '07)[1]
Net income ? US$14.98 billion (Dec '07)[2]
Total assets ? US$2.88 trillion (Sep '08)[3]
Total equity ? US$146.803 billion[1]
Employees 171,587 (February 2009)
Website Bankofamerica.com

Bank of America Corporation (NYSE: BAC), based in Charlotte, North Carolina, is the largest financial services company in the world, largest bank by assets, second largest commercial bank by deposits, and (previously) third largest by market capitalization in the United States. Also, Bank of America is the number one underwriter of global high yield debt, the third largest underwriter of global equity and the ninth largest adviser on global mergers and acquisitions.

Bank of America serves clients in more than 150 countries and has a relationship with 99 percent of the U.S. Fortune 500 companies and 83 percent of the Fortune Global 500. The company is a component of the Dow Jones Industrial Average and a member of the Federal Deposit Insurance Corporation (FDIC).

The Bank, once considered one of the winners and healthiest survivors of the 2007 credit crisis, plunged in market value after its purchase of Merrill Lynch.

Bank of Italy

The Bank of Italy was founded in San Francisco by Amadeo Giannini in 1904, based on catering to immigrants. Amadeo was raised by the Fava/Stanghellini family when his father was shot while trying to collect on a $10.00 debt. When the 1906 San Francisco earthquake struck, Giannini was able to get all of the deposits out of the bank building and away from the fires.

In 1922, Giannini established Bank of America and Italy in Italy by buying Banca dell'Italia Meridionale, itself only established in 1918.

In the late 1920s, Giannini approached Orra E. Monnette, President and founder of Bank of America, Los Angeles, about a merger between the two entities. The Los Angeles based bank had exhibited strong growth throughout the 1920s, due in part to its success in developing an advanced branch banking system. The merger was completed in early 1929 and took the name Bank of America. The combined company was headed by Giannini with Monnette serving as co-Chair.

Growth in California

Giannini sought to build a national bank, expanding into most of the western states as well as into the insurance industry, under the aegis of his holding company, Transamerica Corporation. The passage of the Bank Holding Company Act of 1956, prohibited banks from owning non-banking subsidiaries such as insurance companies. Bank of America and Transamerica were separated, with the latter company continuing in the insurance business. However, federal banking regulators prohibited Bank of America's interstate banking activity, and Bank of America's domestic banks outside California were forced into a separate company that eventually became First Interstate Bancorp, which was acquired by Wells Fargo and Company in 1996. It was not until the 1980s with a change in federal banking legislation and regulation that Bank of America was again able to expand its domestic consumer banking activity outside California.

These technologies also allowed credit cards to be linked directly to individual bank accounts. In 1958, the bank introduced the BankAmericard, which changed its name to VISA in 1975.[9] A consortium of other California banks came up with Master Charge (now MasterCard) in order to compete with BankAmericard.

Expansion outside of California
Bank of America Corporate Center, located in the center of uptown Charlotte, North Carolina.

Following the passage of the Bank Holding Company Act of 1967, BankAmerica Corporation was established for the purpose of owning Bank of America and its subsidiaries.

BankAmerica expanded outside California in 1983 with its acquisition of Seafirst Corporation of Seattle, Washington, and its wholly owned banking subsidiary, Seattle-First National Bank. Seafirst was at risk of seizure by the federal government after becoming insolvent due to a series of bad loans to the oil industry. BankAmerica continued to operate its new subsidiary as Seafirst rather than Bank of America until the 1998 merger with NationsBank.

BankAmerica was dealt huge losses in 1986 and 1987 by the placement of a series of bad loans in the Third World, particularly in Latin America. The company fired its CEO, Sam Armacost. Though Armacost blamed the problems on his predecessor, A.W. (Tom) Clausen, Clausen was appointed to replace Armacost. The losses resulted in a huge decline of BankAmerica stock, making it vulnerable to a hostile takeover. First Interstate Bancorp of Los Angeles (which had originated from banks once owned by BankAmerica), launched such a bid in the fall of 1986, although BankAmerica rebuffed it, mostly by selling operations. It sold its FinanceAmerica subsidiary to Chrysler and the brokerage firm Charles Schwab and Co. back to Mr. Schwab. It also sold Bank of America and Italy to Deutsche Bank. By the time of the 1987 stock market crash, BankAmerica's share price had fallen to $8, but by 1992 it had rebounded mightily to become one of the biggest gainers of that half-decade.

BankAmerica's next big acquisition came in 1992. The company acquired its California rival, Security Pacific Corporation and its subsidiary Security Pacific National Bank in California and other banks in Arizona, Idaho, Oregon and Washington (which Security Pacific had acquired in a series of acquisitions in the late 1980s). This was, at the time, the largest bank acquisition in history. Federal regulators, however, forced the sale of Security Pacific's Washington subsidiary, Rainier Bank, as the combination of Seafirst and Rainier would have given BankAmerica too large a share of the market in that state. The Rainier Bank branches were divided and sold off to West One Bancorp (now U.S. Bancorp) and KeyBank.Later that year, BankAmerica expanded into Nevada by acquiring Valley Bank of Nevada.

In 1994, BankAmerica acquired the Continental Illinois National Bank and Trust Co. of Chicago, which had become federally owned as part of the same oil industry debacle emanating from Oklahoma City's Penn Square Bank, that had brought down numerous financial institutions including Seafirst. At the time, no bank had the resources to bail out Continental, so the federal government operated the bank for nearly a decade. Illinois at that time regulated branch banking extremely heavily, so Bank of America Illinois was a single-unit bank until the 21st century. BankAmerica moved its national lending department to Chicago in an effort to establish a financial beachhead in the region.

These mergers helped BankAmerica Corporation to once again become the largest U.S. bank holding company in terms of deposits, but the company fell to second place in 1997 behind fast-growing NationsBank Corporation, and to third in 1998 behind North Carolina's First Union Corp. In 1998, BankAmerica was purchased by North Carolina-based NationsBank, and changed the headquarters to Charlotte, North Carolina.

Merger of NationsBank and BankAmerica

In 1997, BankAmerica lent D. E. Shaw & Co., a large hedge fund, $1.4bn so that the hedge fund would run various businesses for the bank. However, D.E. Shaw suffered significant loss after the 1998 Russia bond default. BankAmerica was acquired by NationsBank later that year in October.

The purchase of BankAmerica Corp. by the NationsBank Corporation was the largest bank acquisition in history at that time. While the deal was technically a purchase of BankAmerica Corporation by NationsBank, the deal was structured as merger with NationsBank renamed to Bank of America Corporation, and Bank of America NT&SA, changing its name to Bank of America, N.A. as the remaining legal bank entity. The bank still operates under Federal Charter 13044 which was granted to Giannini's Bank of Italy on March 1, 1927. However, SEC filings before 1998 are listed under NationsBank, not BankAmerica.

Following the US$64.8 billion acquisition of BankAmerica by NationsBank, the resulting Bank of America had combined assets of US$570 billion, as well as 4,800 branches in 22 states. Despite the mammoth size of the two companies, federal regulators insisted only upon the divestiture of 13 branches in New Mexico, in towns that would be left with only a single bank following the combination. This is because branch divestitures are only required if the combined company will have a larger than 25 percent FDIC deposit market share in a particular state or 10 percent deposit market share overall.
History since 2001

In 2001, Bank of America CEO and chairman Hugh McColl stepped down and named Ken Lewis as his successor. Lewis's greater focus on financial discipline and efficiency contrasted greatly with the expansionary mergers and acquisition strategy of his predecessor.

Acquisition of FleetBoston Financial

In 2004, Bank of America announced it would purchase Boston-based bank FleetBoston Financial for $47 billion in cash and stock.By merging with Bank of America, all of its banks and branches were given the Bank of America logo. At the time of merger, FleetBoston was the seventh largest bank in United States with $197 billion in assets, over 20 million customers and revenue of $12 billion.

Purchase of MBNA

On 30 June 2005, Bank of America announced it would purchase credit card giant MBNA for $35 billion in cash and stock. The Federal Reserve Board gave final approval to the merger on 15 December 2005, and the merger closed on 1 January 2006. The acquisition of MBNA provided Bank of America a leading credit card issuer at home and abroad. The combined Bank of America Card Services organization, including the former MBNAhad more than 40 million U.S. accounts and nearly $140 billion in outstanding balances.

Divestiture of operations in Brazil, Chile and Uruguay

In May 2006, Bank of America and Banco Ita (Investimentos Ita S.A.) entered into an acquisition agreement through which Ita agreed to acquire BankBoston's operations in Brazil and was granted an exclusive right to purchase Bank of America's operations in Chile and Uruguay. A deal was signed in August 2006 under which Ita agreed to purchase Bank of America's operations in Chile and Uruguay. Prior to the transaction, BankBoston's Brazilian operations included asset management, private banking, a credit card portfolio, and small, middle-market, and large corporate segments. It had 66 branches and 203,000 clients in Brazil. BankBoston in Chile had 44 branches and 58,000 clients and in Uruguay it had 15 branches. In addition, there was a credit card company, OCA, in Uruguay, which had 23 branches. BankBoston N.A. in Uruguay, together with OCA, jointly served 372,000 clients. While the BankBoston name and trademarks were not part of the transaction, as part of the sale agreement, they cannot be used by Bank of America in Brazil, Chile or Uruguay following the transactions. Hence, the BankBoston name has disappeared from Brazil, Chile and Uruguay. The Ita stock received by Bank of America in the transactions has allowed Bank of America's stake in Ita to reach 11.51%. Banco Boston do Brazil had been founded in 1947.

Purchase of US Trust

On 20 November 2006, Bank of America announced the purchase of The United States Trust Company for $3.3 billion, from the Charles Schwab Corporation. US Trust had about $100 billion of Assets Under Management and over 150 years of experience. The deal closed 1 July 2007.

Acquisition of ABN AMRO North America and LaSalle Bank

On September 14, 2007, Bank of America won approval from the Federal Reserve to acquire ABN AMRO N.A. and LaSalle Bank Corporation from Netherlands's ABN AMRO for $21 billion. With this combination Bank of America will have 1.7 trillion in assets. A Dutch court blocked the sale until it was later approved in July. The acquisition was completed on October 1, 2007.

The deal increased Bank of America's presence in Illinois, Michigan, and Indiana by 411 branches, 17,000 commercial bank clients, 1.4 million retail customers and 1,500 ATMs. Bank of America has become the largest bank in the Chicago market with 197 offices and 14% of the deposit share, passing up JPMorgan Chase.

LaSalle Bank and LaSalle Bank Midwest branches adopted the Bank of America name on 5 May 2008.

Acquisition of Countrywide Financial

On August 23, 2007 the company announced a $2 billion repurchase agreement for Countrywide Financial. This purchase of preferred stock was arranged to provide a return on investment of 7.25% per annum and provided the option to purchase common stock at a price of $18 per share.

Following that initial investment, on January 11, 2008, Bank of America announced that they would buy Countrywide Financial for $4.1 billion.This acquisition, which closed on July 1, 2008, gave the bank a substantial market share of the mortgage business, and access to Countrywide's expertise, technology, and employees for servicing mortgages.The acquisition was seen as preventing the potential of bankruptcy for Countrywide. Countrywide, however, denied that it was close to bankruptcy. Countrywide provides mortgage servicing for nine million mortgages valued at $1.4 trillion USD as of December 31, 2007. However, Countrywide is under FBI investigation due to possible fraud in home loans and mortgages, therefore Bank of America states that by 2009 they will only be "officially" affiliated to Countrywide.

On July 1, 2008, Bank of America Corporation completed its purchase of Countrywide Financial Corporation. This purchase made it the USA's leading mortgage originator and servicer, controlling between 20 to 25 percent of the home loan market.[19] The deal was structured to merge Countrywide with the Red Oak Merger Corporation, which Bank of America created as an independent subsidiary. It has been suggested that the deal was structured this way to prevent a potential bankruptcy stemming from large losses in Countrywide hurting the parent organization by keeping Countrywide bankruptcy remote.

Acquisition of Merrill Lynch

On September 15, 2008, Bank of America announced its intentions to purchase Merrill Lynch & Co., Inc. in an all-stock deal worth approximately $ 50 billion, about 86% of the Bank of America stock price at close. This acquisition will make Bank of America the largest financial services company in the world. Temasek Holdings, the largest shareholder of Merrill Lynch & Co., Inc., will become one of the largest shareholders of Bank of America.

Shareholders of both companies approved the acquisition on December 5, 2008, and the deal closed January 1, 2009.

The Bank, in its January 16, 2009 earnings release, revealed massive losses at Merrill Lynch in the fourth quarter, which necessitated an emergency government bailout of the Bank to keep it solvent. Merrill recorded an operating loss of $21.5 billion in the quarter, mainly in its sales and trading operations, led by Tom Montag. The Bank also disclosed it tried to abandon the deal in December after the extent of Merrill's trading losses surfaced, but was compelled to complete the merger by the U.S. government. The Bank's stock price sank to $7.18, its lowest level in 17 years, after announcing earnings and the Merrill mishap. The market capitalization of Bank of America, including Merrill Lynch, was then $45 billion, less than the $50 billion it offered for Merrill just four months earlier, and down $108 billion from the merger announcement.

Federal bailout

Bank of America received US $20 billion in federal bailout from the US government through the TARP program on 16 January 2009 and also got guarantee of US $118 billion in potential losses at the company.This was in addition to the $25 billion given to them in the Fall of 2008 through TARP. The additional payment was part of a deal with the US government to preserve Bank of America's merger with the troubled investment firm Merrill Lynch. Since then, members of the US Congress have expressed considerable concern about how this money has been spent, especially since some of the recipients have been accused of mis-using the bailout money.The Bank's CEO, Ken Lewis, was quoted as claiming "We are still lending, and we are lending far more because of the TARP program." Members of the US House of Representatives, however, were skeptical and quoted many anecdotes about loan applicants (particularly small business owners) being denied loans and credit card holders facing stiffer terms on the debt in their card accounts.

According to a March 15, 2009 article in The New York Times, Bank of America received an additional $5.2 billion in government bailout money which was channeled through American International Group.

Bank of America divisions
Bank of America ATM
Typical Bank of America local office
Bank of America branch in Lowell, MA

Bank of America generates 90% of its revenues in its domestic market and continues to buy businesses in the US. The core of Bank of America's strategy is to be the number one bank in its domestic market. It has achieved this through key acquisitions.


Global Consumer and Small Business Banking (GC&SBB) is the largest division in the company, and deals primarily with consumer banking and credit card issuance. The acquisition of FleetBoston and MBNA significantly expanded its size and range of services, resulting in about 51% of the company's total revenue in 2005. It competes directly with the retail banking divisions of Citigroup and JPMorgan Chase. The GC&SBB organization includes over 6,100 retail branches and over 18,700 ATMs across the United States.

Bank of America is a member of the Global ATM Alliance, a joint venture of several major international banks that allows customers of the banks to use their ATM card or check card at another bank within the Global ATM Alliance with no fees when traveling internationally. Other participating banks are Barclays (United Kingdom), BNP Paribas (France), China Construction Bank (China), Deutsche Bank (Germany), Santander Serfin (Mexico), Scotiabank (Canada) and Westpac (Australia and New Zealand). This feature is restricted to withdrawals using a debit card, though credit card withdrawals are still subject to cash advance fees and foreign currency conversion fees. Additionally, some foreign ATMs use Smart Card technology and may not accept non-Smart Cards.

Bank of America, N.A is a nationally chartered bank, regulated by the Office of the Comptroller of the Currency, Department of the Treasury.


Global Corporate and Investment Banking (GCIB), also known as Banc of America Securities LLC, provides mergers and acquisitions advisory, underwriting, capital markets, as well as sales & trading in fixed income and equities markets. Its strongest groups include Leveraged Finance, Syndicated Loans, and mortgage-backed securities. It also has one of the largest research teams on Wall Street. Banc of America Securities LLC is based in New York City, with major offices also located in Charlotte, Chicago, San Francisco, Tokyo, Frankfurt, London, and Mumbai. Ken Lewis, the ambitious chief executive who masterminded the bank's expansion into exotic new businesses including GCIB, bluntly ruled out any further acquisitions in its investment banking division. "I've had all of the fun I can stand in investment banking at the moment," he told analysts.

Investment management

Global Wealth and Investment Management manages assets of institutions and individuals. It is among the 10 largest U.S. wealth managers (ranked by private banking assets under management in accounts of $1 million or more as of June 30, 2005). In July 2006, Chairman Ken Lewis announced that GWIM's total assets under management exceeded $500 billion. GWIM has five primary lines of business: Premier Banking & Investments (including Bank of America Investment Services, Inc.), The Private Bank, Family Wealth Advisors, Columbia Management Group, and Banc of America Specialist.

Bank of America has recently spent $675 million building its US investment banking business and is looking to become one of the top five investment banks worldwide. "Bank of America already has excellent relationships with the corporate and financial institutions world. Its clients include 98% of the Fortune 500 companies in the US and 79% of the Global Fortune 500. These relationships, as well as a balance sheet that most banks would kill for, are the foundations for a lofty ambition."

Bank of America is currently constructing a massive new headquarters for its New York City operations. The skyscaper will be located on 42nd Street and Avenue of the Americas, at Bryant Park, and will feature state of the art, environmentally-friendly technology throughout its 1.2 million square feet (111,484 m) of office space. The building will be the headquarters for the company's investment banking division, and will also host most of Bank of America's New York-based staff.

International operations

In 2005, Bank of America acquired a 9% stake in China Construction Bank, China's second largest bank, for $3 billion. It represented the company's largest foray into China's growing banking sector. Bank of America currently has offices in Hong Kong, Shanghai, and Guangzhou and is looking to greatly expand its Chinese business as a result of this deal. In 2008 Bank of America was awarded Deal of the Year - Project Finance Deal of the Year at the 2008 ALB Hong Kong Law Awards.

Bank of America has invested in India as an emerging market. Currently, Bank of America maintains branches in Mumbai, Chennai, Calcutta, New Delhi and Bangalore. For the fiscal year ending March 31, 2006 Bank of America reported an 80% increase in net profit.

Bank of America operated under the name BankBoston in many other Latin American countries, including Brazil. In 2006, Bank of America sold all BankBoston's operations to Brazilian bank Banco Ita, in exchange for Ita shares. The BankBoston name and trademarks were not part of the transaction and, as part of the sale agreement, cannot be used by Bank of America. (That meant the extinction of the BankBoston brand.)

Bank of America's Global Corporate and Investment Banking spans the Globe with divisions in United States, Europe and Asia. The U.S. headquarters are located in New York, European headquarters are based in London and Asia's headquarters are split between Singapore & Hong Kong.

Board of Directors

* William Barnet III, Chairman, President and Chief Executive Officer, The Barnet Company
* Frank P. Bramble Sr, Former Executive Officer, MBNA Corporation
* John T. Collins, Chief Executive Officer, The Collins Group
* Gary L. Countryman, Chairman Emeritus, Liberty Mutual Group
* Tommy Franks, Retired General, United States Army
* Charles K. Gifford, Former Chairman, Bank of America Corporation
* Kenneth D. Lewis, Chairman, President and Chief Executive Officer, Bank of America Corporation
* Monica C. Lozano, Publisher and Chief Executive Officer of La Opinion
* Walter E. Massey, President Emeritus, Morehouse College
* Thomas J. May, Chairman, President and Chief Executive Officer, NSTAR
* Patricia E. Mitchell, President and Chief Executive Officer, The Paley Center for Media
* Thomas M. Ryan, President and Chief Executive Officer, CVS Caremark Corporation
* O. Temple Sloan, Jr., Chairman, General Parts International
* Meredith R. Spangler, Trustee and Board Member
* Robert L. Tillman, Chairman and CEO Emeritus, Lowe's
* Jackie M. Ward, Retired Chairman/CEO, Computer Generation

Major Shareholders
Individuals Shares held
Kenneth D Lewis 1,780,531
John A Thain 679,946
Bruce L Hammonds 504,429
Keith T Banks 336,371
Charles K Gifford 334,176
Institutions Shares held % held
Barclays Global Investors 192,077,414 3.83
State Street Corp 187,394,299 3.73
FMR 152,596,052 3.04
Vanguard Group 142,204,635 2.83
Capital World Investors 114,829,550 2.29
Wellington Management Comp 102,053,133 2.03
AXA 89,824,923 1.79
Bank of New York Mellon Corp 65,284,687 1.30
Morgan Stanley 58,081,288 1.16
JP Morgan Chase & Co 54,816,605 1.09

* data from Yahoo! Finance as of January 1, 2009

Social responsibility

In addition to its new eco-friendly office tower in Manhattan, Bank of America has pledged to spend billions on commercial lending and investment banking for projects that it considers "green." The corporation, which already supplied all of its employees with cash incentives to buy hybrid vehicles, is also helping its customers be eco-friendly by rolling out a new credit card program in 2007 that would donate money to helping the environment, as well as providing mortgage loan breaks for customers whose homes qualified as energy efficient.

Bank of America has also donated money to help health centers in Massachusettsand made donations to help homeless shelters in Miami.

In 2004 the bank pledged $750 billion over a ten-year period for community development lending and investment. The company had delivered more than $230 billion against a ten-year commitment of $350 billion made in 1998 to provide affordable mortgage, build affordable housing, support small business and create jobs in disadvantaged neighborhoods.

Diversity and inclusion
Bank of America in Washington, D.C.

Bank of America was named for the 19th year as one of the "100 Best Companies for Working Mothers" in 2007 by Working Mother magazine. In 2006 Bank of America was one of the first companies inducted into Working Mother magazine's Hall of Fame.

In 2007, DiversityInc ranked Bank of America as the number one company for diversity in this prestigious list and placed as a top employer for executive women, Hispanics, Asian Americans and for GLBT executives, as well as number one for recruitment and retention, and number six for supplier diversity.

IT Senior Management Forum (ITSMF) recognized Bank of America as the "2007 Organization of the Year." This award is presented annually for leadership in the areas of developing and embracing a diverse workforce.

National Black MBA Association awarded Bank of America the "2006 Company of the Year" for recruiting, retaining and providing advancement opportunities for blacks in the workplace. It also recognized Bank of America's Managing Director, Deputy Head of Global Investment Banking Lewis Warren, Jr. as one of the "75 Most Powerful Blacks on Wall Street."

Bank of America was named the number one company for Hispanics by Hispanics Business Magazine in 2006. Latina Style continues to rank Bank of America in their Top 15 for its "50 Best Companies for Latinas" which measures companies based on recruitment, retention and advancement opportunities for Latinas.

Human Rights Campaign 2006 Corporate Equality Index gave Bank of America a 100% rating for its support of gay, l*****n, bisexual and transgender associates.


As is the case with many large corporations, some of Bank of America's corporate policies have been controversial. Some policies, such as their overdraft fee policy, and their acceptance of the Matricula Consular as an acceptable form of identification for account opening are widespread in the financial industry. Other controversies have been more specific to Bank of America, such as its involvement in the bankruptcy of the Italian food and dairy conglomerate Parmalat or its receipt of funds from the Troubled Asset Relief Program. These controversies generate a great deal of media attention from critics on all points of the political spectrum.
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#2 Consumer Comment

I know how you feel!!

AUTHOR: Chacoatah99 - (U.S.A.)

I recently ran across a class action that customers can get back $78.00 from bank of america for overdraft fees (smartmoney.com is site to claim that money back) to me that's sincerely unfair when they stole over $4000.00 from me in overdraft fees with overdraft protection on both the checking and savings account that linked them together not to mention I had more money going in than I had coming out. (direct deposit of pay).

One of the saddest part of this story is that the BANK MANAGER in Rincon Georgia was the one that opened my accounts.

I know if your reading this your probably asking how, the problem I had was I worked 15 plus hours a day in retail management being a single mom with three kids to support I was busy even if I did manage to get a few hours off work.

I knew I had plenty of money in my accounts never suspecting there was a problem. THE BIGGEST MISTAKE OF MY LIFE not to mention an extremely costly one!!

I got off work decided to take the kids out to dinner we went to our favorite restaurant order and ate it up I give her my bank card to pay low and behold I'm declined not only was that humiliating but I knew it couldn't be possible whatsoever. To make matters worse we have to sit there impatient and degraded while a friend of mine comes to pay for our meal. Of course my kids are young with no understanding their complaining about being broke of course loud enough for others to overhear. Me well I just wanted someone(s) head on a platter!!!

The minute I get home I signed onto my bank of america account. Omg my night has went from the worst to terrifying it showed I was hundreds in the hole and they were receiving my paycheck at mid-night to STEAL even more. I went back on my account before getting so heated about their overdraft fees to which I had overdraft protection (remember set up by the Rincon bank of america manager herself!!)..

I went straight to the bank the next morning waiting on them to open the doors and let me in I met with the bank of america manager herself told her we had a serious problem she reviews it looks across me at the desk and says "well I can't do anything about it, you should have been keeping better track of your money! Its too late." (yet to me I believed I was paying them to protect my money not STEAL from a single mother of three) I almost beat her and at this time it was a rough estimate of $1700.00 because the computer only went back so far.

Low and behold I had to pay to get the paper records I closed the account took out the few dollars I had left and waited for the paper records to arrive via mail. At the time I didn't trust any bank to hold my money because of what bank of america done to me after years of having my money. And NEVER during those years that they had my money DID I EVER not have money to cover what I was spending.

Even though the accounts were linked the checking was staying negative while my savings was being STOLEN to cover fees I never should have had to pay to begin with. When I finally received the papers I went through them to discover it was over $4000.00!!!!

I went straight back to the bank still was denied. Called the corporate offices and the only message I ever get is someone will contact you that call NEVER comes.

Something seriously needs to be done against bank of america I CAN NOT afford to be taken for that amount of money it is all me and my kids have I do not get welfare or child support. I worked d**n hard for that money and never once suspected that they were crooks..

Needless to say I had to have a bank account because of what bank of america did it put us in a huge financial state I needed faster access to my paycheck. So I go to a different bank (of course) to open an account only to find out that bank of america put me in a record to deny other banks to do business with me. All to cover up what they stole from me they've now taken to making me look bad.

To top it all off they had the audacity to send me a bill saying I owe them even more money my god over $4000.00 wasn't enough for them!! I sincerely can't believe this happened but if your thinking about opening a bank of america account please think twice unless you have excess thousands to throw away (if that's the case drive down the road and toss it out the window at least then you'll know how much your giving away and not having stolen from you.)

If you currently have an account with them I urge you to track every penny!!!

If anyone that has had success in gaining their money back from them please respond here me and my kids can't afford this.. Please help desperate!!!

And if by chance corporate people from bank of america read this I sincerely hope you have a heart and look into what you have done wrong if not well what goes around comes around and you will have to answer for it on judgment day!!!

If anyone knows of legal action it would be greatly appreciated!!!


Also I would like to thank ripoff report for their site I recently ran across it when I was checking into another business and I think it is terrific that you can go to one place to state what you know about a company. I was actually going to invest in a company until I seen those reports, your site saved me from making a big mistake. Believe me when I say BANK OF AMERICA WAS ENOUGH!!!!

I've yet to get any of my money back did you find any solutions??
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#3 Consumer Comment


AUTHOR: Edgeman - (U.S.A.)

Did you overdraft your account? If so, then the fees aren't bogus.

The wording in your report makes me wonder if you are using the online banking feature to obtain your account balance. This is not a good practice, no bank offers a completely accurate online banking system. It's just not possible.
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#4 Consumer Comment

DEE, What did your CHECKBOOK REGISTER say?

AUTHOR: Steve - (U.S.A.)


It appears that you are another person who uses online banking to determine "available balance".

This NEVER works.

Use a checkbook register PROPERLY and your NSF fees will go away.

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