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Report: #1196261

Complaint Review: Bank of America - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Shaurica — Douglasville Georgia
  • Author Confirmed What's this?
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  • Bank of America Nationwide USA

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Bank of America stole $12 from my account, which caused it to be overdrawn. Then they proceeded to charge me another $10 in "overdraft protection." I went with Bank of America, against my best judgment, solely because there were no other national banks in my area at the time. This morning I had awaken to find that my account balance was zero, and that money had also been taken from my savings account. I have had this account since August or September with no problems. Then out of nowhere, they decided to charge me $12 for a monthly maintenance fee, which I never agreed to. The highest fee for someone to just hold my money that I have ever seen.

That, in turn, caused my account to be overdrawn. They then took $19.01 from my savings account, and charged ME $10 to do it! This is the most ridiculous money-hungry move I have ever seen from a bank. A bank that has BILLIONS, yet continues to nickel and dime the poor. SHAME ON YOU, and I can't wait until these American CROOKS who hide behind the name "banks" FAIL. I want my money back, and you owe me a total of $41.01! I just don't understand why a bank that already makes billions from giving shady high interest loans and from building interest on OTHER people's money needs to charge an additional $12 just to HOLD money!

This report was posted on Ripoff Report on 12/18/2014 08:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bank-of-america/nationwide/bank-of-america-big-bank-thieves-nickel-dime-every-customer-into-overdraft-then-charge-1196261. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
3Author
6Consumer
0Employee/Owner

#9 General Comment

another one...

AUTHOR: Striderq - ()

POSTED: Wednesday, December 24, 2014

Yes, you were wrong. You added $12 + $19.01 = $41.01. So you were trying to get the bank to give you back more money than you were entitled to. Ironicthat you were complaining about the bank ripping you off but you had no problem trying to rip the bank off.

   By the way, when you post on a public forum expect the public to respond and not all the public s going to reinforce your false vicim stance.

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#8 Consumer Comment

So how was it resolved.

AUTHOR: Robert - ()

POSTED: Tuesday, December 23, 2014

So exactly what did they do when they "reached out" to you?

At MOST they would have credited you $22(The $10 and $12 fees).  Anything above that amount was your money, regardless of how many times you try to add up everything that they "took" you are NEVER going to get to $41.01 from a $12 monthly fee and $10 OD Transfer fee.  So if you claim they gave you anything more than the $22 back you are lying.

Did they waive the monthly fee from now on?  Very unlikely unless they found you actually did qualify to have it waived.

Did they take you out of the "Overdraft Protection"...possibly but in the end as was explained to you earlier could be a very bad thing in the long run. 

 

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#7 Author of original report

FINAL Response to Striderq

AUTHOR: Ms_86 - ()

POSTED: Monday, December 22, 2014

Good for you, I guess the third time's a charm, huh? Do you feel better about yourself yet? It seems you have a lot of free time on your hands to troll the internet on things that don't concern you. The bank has actually reached out to me to correct the situation, so I guess I wasn't so wrong now, was I?

 

Good day and get a life :)

 

 

**CASE RESOLVED**

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#6 General Comment

Gotta love them common core people...

AUTHOR: Striderq - ()

POSTED: Monday, December 22, 2014

Your math is still off. You stated that you had less than $12 in your account and the $12 monthly service fee caused the OD. The bank then transferred $19.01 to the checking account to cover the OD AND took an additional $10. There's no way your account would need $19.01 to cover a $12 fee. The $19.01 transferred consisted of $9.01 to cover the shortage and the $10 fee. So this would mean that if you're correct on not accepting the new T&C that the bank owes you $21.01. However when the bank sens the new T&C out, it has an effective date AND the stateent that by keeping your account open after the effective date that you agree to and accept the new T&C. So all of this still comes down as your fault, not the bank's.

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#5 Author of original report

In Response to Both Consumers Who Are NOT Affiliated With BoA

AUTHOR: Ms_86 - ()

POSTED: Sunday, December 21, 2014

 Robert: No, those weren't the terms when I opened the account. Yes, the terms did change. No, I did NOT sign up for them, whether or not you think I did. And yes, I closed the account because I don't agree with the new terms that were IMPOSED upon me. Problem solved. Also, there are several banks that will allow you to get accounts with them even if you have negative account balances in others. You may want to do a bit more research on that. In regards to the amount that was taken from my account, please reread my initial complaint, as it seems you do not understand the math that was presented. And no, I don't have a new bank, so once again you have assumed incorrectly. I am still with the same credit union that I've had for nearly 20 years now, who has never once charged me a single maintenance fee. So yes, it is possible. Just don't use a bank. I appreciate your response. In response to Striderq: Bank account has less than $12. $12 monthly fee is taken, causing account to be overdrawn. $19.01 is taken from savings account to cover amount of overdraft & fees in checking account. $10 fee is charged for this process. 12.00 19.01 +10.00 =41.01 There was no $35 fee. There was no returned check. There was no "company I gave a check to." It seems you are the one that has issues with simple math. Or were word problems always your weak point in high school?

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#4 General Comment

Simple math...

AUTHOR: Striderq - ()

POSTED: Sunday, December 21, 2014

Overdraft protection (which you had to have authorised, otherwise the bank wouldn't have transferred the money from savings to checking) cost you $10.

No overdraft protection would have cost $35 (at least) overdraft fee at bank AND $25 (at least) returned check fee at company you gave the check to. $35 + $25 = $60

Even with common core math the $60+ without OD protection is greater than the $10 with OD protection, so yes the OD protection did save you $50+. If you can't follow that math trail it might explain why you had an overdraft in the first place.

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#3 Consumer Comment

You do not understand...

AUTHOR: Robert - ()

POSTED: Sunday, December 21, 2014

You are correct that no one here was with you when you opened your account. 

When you opened your account you may not have been subject to fees on that account, such as you met the qualifications to waive the monthly fee.  However, when you opened your account one of the terms in the agreement was that they had the right to change the terms of the account at any time.

Now, how do I know that was in there even though I wasn't there when you opened your account?.  Because EVERY bank and EVERY account has the same terms.  Yes, even your new bank.  Don't belive me..then read every single line of the terms you will see language that allows them.  So if the account did not have fees when you signed up, at some point they sent you out a new set of terms that did include the fees.  Now, this could have been in many ways such as through the mail or in an e-mail.  Oh and you do not need to sign or reagree to the "new" terms, because of the original agreement stated they could do this.

As for the Overdraft fee.  Again you do not understand.  You signed up for the "overdraft protection" that in the case you overdraft they would pull from another source(such as your savings).  You are charged $10 each day this happens.  This is a service you MUST "Opt-In" to so they will not provide this without your signature.  Had  you not signed up for this service, then each item that caused you go to into overdraft would have charged you about $35.  If the bank was really out for your money they would have just had you do the regular overdraft.

Oh and it isn't their money.  Because again in your agreement you agree to pay all of the fees.  So if you let your account go negative and just walked away.  The bank would close your account, turn you over to a company called ChexSystems(basically a credit reporting agency for banks).  With a listing in there you will be unable to get any bank account at any "mainstream" bank for several years. 

One other thing in your case.  Had you gone delinquent on the Checking account they still would have legally pulled the money from your savings account.  As also in your terms was something called a "Right Of(To) Offset".  Meaning they have the right to take money from one of your accounts to pay off a debt in another.  And again EVERY bank has these same terms.  

Now, one thing that hasn't even been brought up..you had 1 $12 fee, but are claiming they took $41.  Seems like it isn't the fee that caused you to go overdraft.

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#2 Author of original report

Wrong

AUTHOR: Ms_86 - ()

POSTED: Friday, December 19, 2014

Unless you have looked into my account personally (which you haven't), or were the actual banker who opened my account (which you aren't), you wouldn't know what I have or have not signed up for. I did not sign up for Overdraft Protection, nor did I agree to being charged the ridiculous amount of $12 a month just for a stupid bank to hold my money. Had I known any of this, I clearly would not have signed up for this pig of a bank. As I stated in my original complaint, the charges didn't come until months after I opened the account, and there have been absolutely no changes in its status since then. And FYI, Overdraft Protection did not save me anything, seeing as my account was zeroed out. Had it been overdrawn and other fees charged, it would have stayed that way, and the bank would have taken the hit, as I would never have put another dime in. The best way to avoid pig banks like Bank of America is simply to close the account. Which I have already done.

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#1 General Comment

A couple of things...

AUTHOR: Striderq - ()

POSTED: Friday, December 19, 2014

1) You did agree to the monthly service fee when you opened your account. There are usually ways to reduce or eliminate the fee, such as electronic statements; specific amount of direct deposit; certian number of debit card uses per month; etc. You may have met the sandards and not been charged in the past but you didn't meet the requirements and were charged the fee you agreed to.

2) You set up or agreed to the set up of overdraft protection. This is why the money for the debit was pulled from your savings account. There is a $10 fee for that, again you agreed to when you set up the account. However, this $10 fee actually saved you money. If you din't have overdraft protection, the bank could have paid the item into overdraft causing a (usually) $35 OD fee or returned it unpaid causing a (usually) $35 NSF fee. If it had been returned unpaid the store you owed the money to would charge a return fee, usually $25 or higher.

Suggestion: find out what things can reduce/eliminate the monthly service fee and participate if possible. Plan for the $12 monthly service fee by subtracting it from your check register and then maybe hace a nice surprise when the statement comes and you don't owe it.

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