Report: #1315356

Complaint Review: Bank of America

  • Submitted: Wed, July 06, 2016
  • Updated: Wed, July 06, 2016
  • Reported By: Davida-Rochelle — Las Vegas Nevada USA
  • Bank of America

    Nationwide
    USA
  • Phone:
  • Web:
  • Category: Banks

Bank of America Corporate Offices BOYCOTT B of A as they HATE their VIP customers Las Vegas, NV Nationwide

*Consumer Comment: The Trifecta Poker Hand

*Author of original report: INSULTING & EXTREME RUDENESS to VIP cust is B of A SOP

*Consumer Comment: What the heck..

Show customers why they should trust your business over your competitors...

When I became a preferred VIP customer of B of A they treated me like GARBAGE. I called their 800 "customer service" line and asked for a reversal on my B of A Visa. I am a disabled, senior citizen.

 

You would NOT believe the cruel, hateful, degrading insults I received from the B of A rep of WHY I had bought the product in the 1st place. (Why don't I remove my breast implants so I can fit into the dress that was made 4 sizes too small? Excuse me, I don't have and would never, ever get breast implants or anything of the equivalent. So WHY don't I lose a little weight to fit into the garment? Excuse me, I've just spent a full year in bed recovering from serious medical issues and I'm certainly not fat, and besides I'll never fit into a size 2. I gave my measurements and sizes for the custom made dress which I was told would be made in NY. The company lied. There's not enough fabric in a size 2 dress to go around my bust.) 

The company tried to settle with me online offering me a major, major discount. Of course I refused as I had already talked to the woman's supervisor who CLAIMED she would counsel the employee on her inappropriate behavior, and reverse the charges. As I have poor vision I had to trust her. Too late I found out the manager had done absolutely nothing and I was 100% screwed.

I was still stuck with B of A. When I next needed to make a dispute of charges I repeatedly asked for a manager right off the bat. I was refused and GUARANTEED this rep wouldn't make a mistake. Guess what? By the time a few months later I made a follow-up call and learned this rep had NEVER filed the necessary paperwork to dispute the charges, the company was out-of-business and I was out $$$. The rep tried to tell me that she could go ahead and file the paperwork at that time. She REFUSED repeated requests for a valid explanation of EXTREME NEGLIGENCE and FRAUD. I demanded to speak to a manager. I was put on hold and then obviously purposely disconnected.

I called back and had to go through my complaint over and over and over again after being passed around to numerous low-level idiots who did NOTHING but tell me managers "aren't here right now." No they "didn't know when one would be available." Of course they couldn't leave a message or do anything else to help me either.

As soon as I was physically well I called my bank. It took me ALL DAY of calling every single hour to try and get someone to answer the phone. NO ONE ever did. I KNOW you can NEVER walk into the bank and see anyone without HOURS of waiting. I do NOT drive and the branch is about 6 miles roundtrip away. I have to be in good physical health as it means walking uphill. 

I walked into another branch early last Dec. I demanded to immediately CLOSE my account. I was mad I was being charged by 2 different companies for monthly fees AFTER I had told them repeatedly I wanted to completely cancel. Friends had told me the ONLY way to end the regular monthly charges was to close the account. At the Ft Apache and West Tropicana branch of B of A I gave them one full hour.  had to talk to multiple individuals giving them the same, extremely stressful story. Guess what happened?  ABSOLUTELY NOTHING. Total waste of my time.

Then I tried calling a different branch of B of A, the one on Spring Mountain and Wynn. The branch manager finally gave me his number for Corporate B of A. It was a BUM number although they answered B of A right off the bat. Payroll dept for B of A? I was jerked around for 2 solid hours until I got a supervisor who REFUSED repeated requests to give me his name. He only would identify himself as "I'm Susan's supervisor." Yes this is the quality of customer service personnel B of A hires. A man who is a supervisor who thinks it's really funny to REFUSE repeated requests to give his name. 

So I called back and finally got to his office manager who chewed me out for calling the wrong branch of B of A. Excuse me? Why isn't she blaming the branch manager who gave me this number? How dare she blame a customer. Sure she lied and promised repetedly to have the Exec Office of B of A contact me. What a joke. 

 

I've filled out another complaint a month ago with the Better Business Bureau asking to be contacted by EMAIL ONLY. I've given B of A one full year to call me and now my lawyer wants a copy of all correspondence. Guess what the 100% incompetents at B of A have been doing to me? That's right. Non-stop, harassing phone calls DEMANDING I talk to them IMMEDIATELY just because they are finally calling me now, one full year later. Excuse me? Just because you decide to finally attempt to respond does NOT mean I have to stop an emergency situation to talk to you. I lost my full-time job because the JERK at B of A did NOT respond to "EMAIL ONLY." 

How many times must you tell someone, STOP CALLING ME. EMAIL ONLY?  Does this idiot EVER listen? Of course not. He keeps on calling and calling and calling and calling and leaving messages, and leavng messages, and leaving messages.

How SELFISH and RUDE is this jerk? Would you EVER want to talk to the MOST INCOMPETENT IDIOT in the entire world who doesn't care if he wakes you up? If he interrupt an extremely crucial call with your doctor? If he bothers you in the middle of any emergency situation? Yelling at him to STOP BOTHERING ME and to respond by email ONLY as I stated ONLY makes him bother me 10 times MORE. 

 

I just got an email from Better Business Bureau claiming B of A stated that they were really trying to settle the situation and my complaints. My lawyer INSISTED I get copies of all correspondence with B of A which again means email only. The jerk has left more messages demanding I call him "at my convenience." Right.

 

As if he would ever be available at my convenience. As if I would ever want to talk to anyone who DEMANDS REPEATEDLY that I talk to him RIGHT THAT SECOND despite my telling him I was dealing with an emergency at work and could NOT talk at all. Instead he INSISTED ONCE AGAIN that since after one full year B of A had finally, finally called me back I should be willing to stop my entire life and listen to him for as long as he wanted. Thanks a lot B of A for making me lose my full-time job. This phone number is shared by others and they are FURIOUS at having to listen to your bothersome messages knowing I've even YELLED AT YOU TO STOP calling me. I even tried slamming down the phone in the jerk's ear as I was throwing up so violently I couldn't talk. What did he do? Called right back over and over and over again.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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This report was posted on Ripoff Report on 07/06/2016 11:24 AM and is a permanent record located here: http://www.ripoffreport.com/reports/bank-of-america/nationwide/bank-of-america-corporate-offices-boycott-b-of-a-as-they-hate-their-vip-customers-las-veg-1315356. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#1 Consumer Comment

The Trifecta Poker Hand

AUTHOR: Robert - (USA)

Wow, so you feel the need to pull out all the cards...A Seriously Ill Disabled Senior.  I am surprised you somehow didn't try to get race or gender in that too.

This has NOTHING to do with you being disabled, ill, or a Senior Citizen.  This has to do with you using your Bank's Credit/Debit Cards dispute policy in ways that it wasn't meant to be thinking you are somehow "entitled" because you are a "VIP".

How do I know this...by this statement

By the way I now use Chase Bank. Only one in about a few hundred purchases on my Chase Visa need a reverse charge. Each of the 2 times Chase did so and with extreme courtesy.

It as it is extreamly rare to need to "dispute" a transaction and initiate a Charge-Back.  A person that has more than 1 a year would be an "extraordinary" case.  Yet you have been with Chase only a short time and have already had 2?  Not to mention the 3(at least) disputes you had placed with BofA.  I would really be curious as to how many disputes you put in over a year.  Also if you are giving an average of 1 every few hundred....just how many times a month do you use your debit card?

And again...I am separating the "dispute" from the rude comments you claim they made.  But even though you tried to address the "legality" of things you failed to answer the very important question about why isn't your attorney handling all of this.   Perhaps your attorney can give you specific statutes that they broke so you can post them here.  As I have never seen anything that says if a company fails to follow through they are breaking the law. 

So even though you said you only read a few of my sentences...based on what you wrote it is obvious you read most if not all of what I had said.

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#2 Author of original report

INSULTING & EXTREME RUDENESS to VIP cust is B of A SOP

AUTHOR: - ()

To prevent B of A from making repeated FALSE accusations trying to blame me for their own blatant INCOMPETENCY I try to be thorough. Obvioously I should have written a far, far longer "novel" so you wouldn't make such ridiculous, crazy statements. Please ask a more competent supervisor to read my complaint isince you are completely and totally unwilling to address the facts.

1) The dress was custom made. I was told it was made in NY the garment capital of the USA. Instead it was made in China. I had given them both my measurements (which they did NOT request) and my correct size. I had sent 2 follow-up emails verifying they understood my measurements. The semi-formal dress they sent me was several sizes too small and of course 5 inches too narrow in the bust. The company did NOT want the dress returned for a refund as it was custom made. They did offer a drastic discount of $60 instead of over $300. I did NOT accept their offer because B of A at 1-800 customer service told me they would reverse the charges.

2) The issue I am having over the last year with B of A is that they repeatedly LIED to me and told me they were putting through a stop payment on a charge, and wuld follow through with my complaint over a purchase with the necessary paperwork sent to the merchant and then did ABSOLUTELY NOTHING without informing me they were doing absolutely nothing. As you will recall in my "novel" I again had to be thorough and state why I was extremely offended by the audacity of the B of A customer service rep to DEMAND I get my breast implants removed so that I could fit into the custom made dress that did not have enough fabric in the bust line to fit me. I do NOT have and NEVER would get breast implants. Even if I did WHY is it B of A's busness? WHY is B of A "customer service" rep telling me to "lose weight so that I can fit into a custom made dress" more than 2 sizes too small when I am clearly NOT overweight whatsoever? Why would a discussion of how much I way be appropriate? Then this "customer service" rep had the GALL to tell me to hold a garage sale and have total strangers come to my place to buy the dress. Excuse me? That is absolutely verboten where I live. Please tell me WHY we are even having this discussion in the 1st place.

I FINALLY after begging for over an hour to speak to her supervisor because she obviously was refusing to listen to me and being totally ignored and then given the lamest excuses possible ("she's busy right now and I don't know when she'll be free and no, I can't give you her name at all"t with the most OBNOXIOUS, RUDE person in the history of the banking industry got through to said supervisor who told me she wasn't busy at all and that the customer service rep absolutely should give me her name. The supervisor repeatedly promised she would put through the paperwork and put a stop payment on the dress order. In reality she did absolutely NOTHING of what she promised. THIS IS A BREAC OF CONTRACT.

On July 3, 2015 once again I had to make a stop payment on 2 companies, this time for not following through with the written service agreements. I immediately asked to speak to a supervisor. My request was refused. The customer service rep told over and over and over again that she knew that I had a vison issue but that she would take care of the paperwork for me as that was her job. I did not need to worry about anything. In reality she did absolutely NOTHING.

A few months later I discovered her blatant negligence. I was told they would now put through the paperwork and it wouldn't make any difference. I said it makes all the difference in the world as the company is now bankrupt. I asked to  speak to a manager. I got an argument of "she's busy right now." I said I would wait. I  was put on hold and then disconnected.

I called back and spoke to another rep. I had to go through the entire long story all over agan. I asked for a supervisor. I had to go over the enntire story all over again. I was transferred once again. I was then put on hold and disconnected.

When I was sent an evaluation of their customer service treatment I gave the WORST possible ratings. No one ever followed up with me. I started a fruitless process of trying to escalate my call. I NEVER was able to get a valid phone number for the executive office. I spent all day trying to get through to my branch which was 7 miles away RT as i do NOT drive (vision issue.) Cabs are extremely expensive and purposely long haul you in Vegas. I will not use them even in emergency situations. I was NOT well enough to walk up hill at the time. Plus the branch will NOT ever see you without an appointment which must be made online well in advance. I was so physically ill at this time I could NOT predict when I'd be well enough to leave my home, let alone walk 7 miles. 

i was given the number of the B of A payroll dept by the branch manager at the Spring Mountain and Wynn branch when I asked for the phone number for he executive office. He said that's the only number he had besides the same 800 customer service number where I had already tried over and over and over again to talk to a manager or to have a manager ever return my complaint calls. 

WHY didn't the branch manager contact the exec office himself, and then follow up with me to verify I'd received a follow up call? Why would he give me the number of B of A payroll dept? I already detailed the horrendous treatment I got from the jerk who REFUSED repeated requests for his name, only saying "I am Susan's supervisor." I also told you of his manager, also a B of A employee, who repeatedly promised to have the exec office call me and NEVER did so, nor did she do anything but rant and yell at me that I should not have been given the number of the payroll dept of B of A. The number was for bank managers only. WHOSE fault is that?

Yes i did go to the Ft Apache and Tropicana branch, waited a long time to speak to the Asst Mgr, as usually without an appointment you have to wait for hours. That's the standard operating procedure at my main branch on Jones. I know as I've had to do it more than once. You're lucky if you get to see an asst manager or a manager at all even if it's the slowest time of the day on the slowest day of the week. I've seen  countless people walk out in frustration. Usually to speak to a low level bank employee without a pre-scheduled appointment you're told to come back in 2 hours as appointments are scheduled 15 min apart, they're always running behind as they're always overbooked hoping many customers won't show up.

Anyway the Asst Mgr at Ft Apache and Tropicana was very nice to me. but could not close my account. Finally the branch manager was free. She promised she could close the account to prevent the reoccuring monthly charges from 2 companies i'd repeatedly asked to stop billing me. I answered all her questions for over 45 min. Then she said it would take some time to put through the paperwork I said I'd come back in about 1/2 hour and my paperwork had better be ready for me to sigh. 

I gave her 45 min. She did NOT want to speak to me. She did NOT want to close my account as I requested. Clearly she had LIED to me. She told me to go back and speak to my branch manager.

I said I'd alreaddy spent more than one day calling over and overr and over again to that brnach maanger on Jones. I did NOTHING on that particular day but try to get through to the branch manager. All Ii got was a recording, "the voice message service is full and is not taking any more messages at this time." Later I found out messages weere NEVER picked up and returned. 

I have tried everything possible to contact B of A for one year. Most of the last year I have had to spend in bed recovering from very, very serious medical problems, surgery, and repeated illnesses. The doctor keeps saying I MUST avoid all stress. He can't give me any stronger pain and stress meds than I'm already taking. 

 

I have NOT read more than a few sentences of your rebuttal. My stomach started to "rebel" again. i will addres the other OBVIOUS LIES that you have written as soon as I physically can manage it. In the meantime please assign my case to anyone in B of A who won't DEGRADE & INSULT a seriously ill, disabled senior ciizen for trying to be thorough in detailing B of A's repeated NEGLIGENCE. Everything B of A has done including REFUSING to close my account on request and LYING about their intention to do so is AGAINST THE LAW. It iis also AGAINST THE LAW to repeatedly promise a VIP customer to put through a stop charge or a reverse charge and then to do ABSOLUTELY NOTHING with NO valid reason.

I would like to know from the CEO of B of A WHY on repeated occasions B of A has LIED about their intention to put through paperwork for a stop payment or a reverse charge on my Visa.

 

By the way I now use Chase Bank. Only one in about a few hundred purchases on my Chase Visa need a reverse charge. Each of the 2 times Chase did so and with extreme courtesy. That's Standard Operating Procedure at ALL well run banks.

 

 

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#3 Consumer Comment

What the heck..

AUTHOR: Robert - (USA)

I tried to get through your novel and really have no clue as to what you are really complaining about.

Your first "issue" seems to be with you trying to get a refund on a purchase.  Most of the time cards do not get involved in these "level of service" issues.  As your complaint seems to be that you got the wrong size, and by your own admission the company offered you not only a major discount but a major major discount that you refused.  It would generally be unlikely for any bank to get involved at this point.  If they do..great, but if they don't it is not a RipOff.

Now, I don't know about your specific branch but I have been in a BofA and never had to wait "HOURS", I think it may have been 10-15 minutes at most.  Perhaps I got lucky, perhaps your branch is the busiest branch in the world, or perhas you are just exaggerating to try and make your report sound more sympathetic.

As for you having to cancel recurring problems.  That sounds more like an issue with the other company, and your friend was not exactly right.  There are cases where even if you have "closed" the account these auto-debits could reopen them...yes with ANY bank. 

You will notice I specifically did not talk about any of these claims to them being rude or insensitive.  The reason is that I am not saying it did or did not happen.  But even if what you posted is 100% true, rudeness is not something that you can sue for.  So why do you have an attorney?

More specifically if you have an attorney why are you doing any of this?  Why isn't your attorney acting on your behalf?  Why are you even attempting to contact them.  Why when they call don't you tell them to call your attorney?  Why hasn't your attorney sent them a formal demand to stop contacting you?  That is what you are paying them for...right? 

As for you loosing your job because of these calls.  I'd have to put that on your employer.  I have had situations where I know the employee has nothing to do with the calls and is trying to stop them.  Because of that we were very sympathetic to the employee and didn't even think about firing them.  If this company fired you for this, perhaps that wasn't the company for you.

Oh and please before you get "rude" or start telling me I don't know what I am talking about or that I somehow must work for the bank.  Realize you are wrong and these are just my opinions(that I am sure you will 100% ignore and say you didn't even bother reading). 

 

 

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